Call Quality Control Analyst I * Call Quality Control Analyst II * Call Quality Control Analyst III ... Conduct audits to assist in identifying operational risks and escalating issues to Compliance ...
Call Quality Control Analyst I * Call Quality Control Analyst II * Call Quality Control Analyst III ... Conduct audits to assist in identifying operational risks and escalating issues to Compliance ...
... Operations Specialist, System Access Administrator, Credential Management Specialist, Data ... Access Control Analyst, Security Compliance Specialist, etc. DEGREE (Level Desired)Bachelor ...
... Operations Specialist, System Access Administrator, Credential Management Specialist, Data ... Access Control Analyst, Security Compliance Specialist, etc. DEGREE (Level Desired)Bachelor ...
S. We are a global provider of auto finance solutions, with operations in North America, South ... Responsible for the autonomous review and analysis of data generated through the floorplan audit ...
S. We are a global provider of auto finance solutions, with operations in North America, South ... Responsible for the autonomous review and analysis of data generated through the floorplan audit ...
S. We are a global provider of auto finance solutions, with operations in North America, South ... Excellent analytical skills * Excellent oral/written communication and interpersonal skills
S. We are a global provider of auto finance solutions, with operations in North America, South ... Excellent analytical skills * Excellent oral/written communication and interpersonal skills
Monitor and analyze program performance metrics, including Cost Performance Index (CPI), Schedule ... Operations. * Collaborate with Control Account Managers (CAMs), project schedulers, and other ...
Monitor and analyze program performance metrics, including Cost Performance Index (CPI), Schedule ... Operations. * Collaborate with Control Account Managers (CAMs), project schedulers, and other ...
3 Quality Control Analysts
$21.75 - $29/hr
Position Summary The Quality Control Analyst I supports software quality assurance initiatives ... operational efficiencies across QA functions Required Qualifications Bachelor's degree in ...
3 Quality Control Analysts
$21.75 - $29/hr
Position Summary The Quality Control Analyst I supports software quality assurance initiatives ... operational efficiencies across QA functions Required Qualifications Bachelor's degree in ...
Monitor and analyze program performance metrics, including Cost Performance Index (CPI), Schedule ... Operations. * Collaborate with Control Account Managers (CAMs), project schedulers, and other ...
Monitor and analyze program performance metrics, including Cost Performance Index (CPI), Schedule ... Operations. * Collaborate with Control Account Managers (CAMs), project schedulers, and other ...
It will require key interactions with the Protection and Control Engineer (P&C Engineer) as well as ... Operations SCADA Analyst / SCADA Tech leads OSI Monarch SCADA operational and NERC compliance ...
It will require key interactions with the Protection and Control Engineer (P&C Engineer) as well as ... Operations SCADA Analyst / SCADA Tech leads OSI Monarch SCADA operational and NERC compliance ...
Home Loans Post Closing Quality Control Analyst
Frisco, TX · Remote
$22.50 - $30.25/hr
We are looking for a Post Closing Mortgage Quality Control Analyst who possesses a keen eye for ... lending operations, we want to talk to you. What You'll Do: * Audit Excellence: Conduct ...
Home Loans Post Closing Quality Control Analyst
Frisco, TX · Remote
$22.50 - $30.25/hr
We are looking for a Post Closing Mortgage Quality Control Analyst who possesses a keen eye for ... lending operations, we want to talk to you. What You'll Do: * Audit Excellence: Conduct ...
Operations Financial Analyst
Houston, TX · On-site
Operations Finance Manager Location: Houston, Texas Job Title/High-Level Position Summary: The ... control analyst in a manufacturing environment. As a member of the Finance team, the Financial ...
Operations Financial Analyst
Houston, TX · On-site
Operations Finance Manager Location: Houston, Texas Job Title/High-Level Position Summary: The ... control analyst in a manufacturing environment. As a member of the Finance team, the Financial ...
Operations Financial Analyst
Houston, TX · On-site
Operations Finance Manager Location: Houston, Texas Job Title/High-Level Position Summary: The ... control analyst in a manufacturing environment. As a member of the Finance team, the Financial ...
Operations Financial Analyst
Houston, TX · On-site
Operations Finance Manager Location: Houston, Texas Job Title/High-Level Position Summary: The ... control analyst in a manufacturing environment. As a member of the Finance team, the Financial ...
The Analyst, Inventory Control 2 conducts thorough analysis and reconciliation of all inventory and ... Work cross-functionally with SCM, Engineering, Operations, Purchasing, and Accounting to manage ...
Quick apply
The Analyst, Inventory Control 2 conducts thorough analysis and reconciliation of all inventory and ... Work cross-functionally with SCM, Engineering, Operations, Purchasing, and Accounting to manage ...
The Analyst, Inventory Control 2 conducts thorough analysis and reconciliation of all inventory and ... Work cross-functionally with SCM, Engineering, Operations, Purchasing, and Accounting to manage ...
Quick apply
The Analyst, Inventory Control 2 conducts thorough analysis and reconciliation of all inventory and ... Work cross-functionally with SCM, Engineering, Operations, Purchasing, and Accounting to manage ...
QC Lead Analyst
$21.50 - $28.75/hr
The QC Lead Analyst works in a fast-paced environment supporting the quality control department of ... Anticipate and troubleshoot problems in the day-to-day operations or testing. Communicate ...
QC Lead Analyst
$21.50 - $28.75/hr
The QC Lead Analyst works in a fast-paced environment supporting the quality control department of ... Anticipate and troubleshoot problems in the day-to-day operations or testing. Communicate ...
QC Lead Analyst
The Woodlands, TX · On-site
$22 - $29.50/hr
The QC Lead Analyst works in a fast-paced environment supporting the quality control department of ... Anticipate and troubleshoot problems in the day-to-day operations or testing. Communicate ...
QC Lead Analyst
The Woodlands, TX · On-site
$22 - $29.50/hr
The QC Lead Analyst works in a fast-paced environment supporting the quality control department of ... Anticipate and troubleshoot problems in the day-to-day operations or testing. Communicate ...
QC Lead Analyst
Spring, TX · On-site
$22 - $29.50/hr
The QC Lead Analyst works in a fast-paced environment supporting the quality control department of ... Anticipate and troubleshoot problems in the day-to-day operations or testing. Communicate ...
Quick apply
QC Lead Analyst
Spring, TX · On-site
$22 - $29.50/hr
The QC Lead Analyst works in a fast-paced environment supporting the quality control department of ... Anticipate and troubleshoot problems in the day-to-day operations or testing. Communicate ...
Analyst, Inventory Control 2
Houston, TX · On-site
The Analyst, Inventory Control 2 conducts thorough analysis and reconciliation of all inventory and ... Work cross-functionally with SCM, Engineering, Operations, Purchasing, and Accounting to manage ...
Analyst, Inventory Control 2
Houston, TX · On-site
The Analyst, Inventory Control 2 conducts thorough analysis and reconciliation of all inventory and ... Work cross-functionally with SCM, Engineering, Operations, Purchasing, and Accounting to manage ...
It will require key interactions with the Protection and Control Engineer (P&C Engineer) as well as ... Operations SCADA Analyst \/ SCADA Tech leads OSI Monarch SCADA operational and NERC compliance ...
It will require key interactions with the Protection and Control Engineer (P&C Engineer) as well as ... Operations SCADA Analyst \/ SCADA Tech leads OSI Monarch SCADA operational and NERC compliance ...
Sr Analyst Cost Control
Houston, TX · On-site
$65K - $78K/yr
As a Senior Analyst, Cost Control, you will play a critical role supporting Safety and Reliability ... operational efficiency, and financial compliance. What You Will Do: * Provide technical expertise ...
Sr Analyst Cost Control
Houston, TX · On-site
$65K - $78K/yr
As a Senior Analyst, Cost Control, you will play a critical role supporting Safety and Reliability ... operational efficiency, and financial compliance. What You Will Do: * Provide technical expertise ...
Home Loans Post Closing Quality Control Analyst
Frisco, TX · On-site
$22.50 - $30.25/hr
We are looking for a Post Closing Mortgage Quality Control Analyst who possesses a keen eye for ... lending operations, we want to talk to you. What You'll Do: * Audit Excellence: Conduct ...
Home Loans Post Closing Quality Control Analyst
Frisco, TX · On-site
$22.50 - $30.25/hr
We are looking for a Post Closing Mortgage Quality Control Analyst who possesses a keen eye for ... lending operations, we want to talk to you. What You'll Do: * Audit Excellence: Conduct ...
Operations Control Analyst information
See Texas salary details
$13.66 - $17.20
5% of jobs
$17.20 - $20.75
15% of jobs
$22.20 is the 25th percentile. Wages below this are outliers.
$20.75 - $24.29
12% of jobs
$24.29 - $27.83
14% of jobs
The median wage is $29.01 / hr.
$27.83 - $31.37
13% of jobs
$31.37 - $34.92
12% of jobs
$36.51 is the 75th percentile. Wages above this are outliers.
$34.92 - $38.46
11% of jobs
$38.46 - $42
7% of jobs
$42 - $45.54
4% of jobs
$45.54 - $49.09
2% of jobs
$49.09 - $52.63
5% of jobs
$13
$31
$52
How much do operations control analyst jobs pay per hour?
What does an Operations Control Analyst do?
What are the key skills and qualifications needed to thrive as an Operations Control Analyst, and why are they important?
What is the difference between Operations Control Analyst vs Operations Coordinator?
| Aspect | Operations Control Analyst | Operations Coordinator |
|---|---|---|
| Required Credentials | Typically requires a bachelor's degree in business, logistics, or related field; certifications like Six Sigma or Lean are common | Usually requires a high school diploma or associate degree; certifications are less common |
| Work Environment | Fast-paced, data-driven environment focused on monitoring and controlling operations | Administrative and support-focused environment coordinating daily activities |
| Employer & Industry Usage | Used in logistics, transportation, manufacturing, and supply chain industries | Common in retail, healthcare, and service industries |
The Operations Control Analyst primarily focuses on monitoring, analyzing, and controlling operational processes to ensure efficiency and compliance. In contrast, the Operations Coordinator handles scheduling, communication, and administrative tasks to support daily operations. While both roles support operational functions, the analyst is more data and process-oriented, whereas the coordinator emphasizes coordination and communication.
How does an Operations Control Analyst typically collaborate with other departments to ensure smooth business operations?
Full-time
Medical, Dental, Vision, Retirement
Posted 19 days ago
Newrez rating
5.7
Based on 22 frontline employees who took The Breakroom Quiz
Job description
At Newrez, we bring big thinkers and caring doers together to make home happen. We're a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that's why we invest in your growth, wellbeing, and ability to make an impact.
Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.
Primary Function
Support the organization's ongoing commitment to high-quality, consistent interactions between homeowners and customer-facing agents by leading the Quality Control (QC) team. The Supervisor is responsible for managing the Quality Control staff, ensuring consistent application of company standards across audits, assisting with audit research, compliance monitoring, and compliance testing.
Direct Reports
- Call Quality Control Analyst I
- Call Quality Control Analyst II
- Call Quality Control Analyst III
Principal Duties
- Supervise and provide guidance to Quality Control Analysts by answering questions and clarifying monitoring and testing requirements.
- Track, monitor, and measure employee performance according to department standards. Provide feedback monthly.
- Oversee and facilitate the training of new employees.
- Review and approval of all employee time records.
- Maintain training and support materials.
- Maintain process and procedure documentation and create process and procedure documentation where it does not currently exist.
- Prepare and submit departmental metrics and QC audit results on a timely basis.
- Proactively oversee QC audit schedule and ensure all audit responses are complete, accurate, and provided timely.
- Escalate issues to manager as identified via quality control and dispute reviews.
- Create employee Improvement Action Plan for Quality Control Analyst's success.
- Manage the Call Monitoring Inbox timely and accurately.
- Address call audit disputes timely and accurately.
- Maintain detailed audit records using spreadsheets and databases and deliver monthly reporting to senior management on QC operations.
- Conduct audits to assist in identifying operational risks and escalating issues to Compliance management.
- Research and review accounts, items, or processes selected for audit as necessary.
- Perform secondary QC reviews of Call Quality Control Analysts to ensure adherence to standards and consistency in outcomes.
- Partner with leadership as a Quality Control liaison to functional business areas.
- Partner with business lines to create and validate remediation plans.
- Assist in QC completion of all internal, vendor, investor, and all other required QC audits.
- Perform other duties as assigned by management.
Education and Experience Requirements
- High School Diploma or equivalent required.
- Bachelor's degree preferred.
- 6+ years mortgage servicing experience.
- Prior supervisory experience preferred.
- Experience in Call Center or Call Audit processes
- Experience analyzing basic processes and data for all supported business units.
Knowledge, Skill, and Ability Requirements
- Proficient in Microsoft Word and Excel.
- Knowledge of ACES (a plus, not a requirement)
- Excellent communication skills.
- Strong knowledge and understanding of mortgage industry, servicing regulations, and GSE guidelines are required.
- Strong skill set for organization and attention to detail.
- Strong research and follow-up skills.
- Ability to meet strict deadlines.
- Self-Motivated.
- Ability to work independently with minimal supervision.
- Strong analytical, problem solving and mathematical skills.
- Ability to work overtime as needed.
- Ability to work well with others across department.
While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
Additional Information:
While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.
Why Newrez
We're a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.
Company Benefits:
We offer benefits, programs, and perks that support you in every aspect of your life.
- Medical, dental, and vision insurance
- Health Savings Account with employer contribution
- 401(k) Retirement plan with employer match
- Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
- Adoption Assistance
- Tuition & Certification reimbursement
- Employee Mortgage Loan Program
- The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
Newrez NOW:
Through Newrez NOW, our Corporate Social Responsibility program, you'll have opportunities to give back, lead, and make a difference.
- 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
- Matching Gifts Program - dollar-for-dollar up to $1,000
- Access to grants, nonprofit resources, and volunteer opportunities
- More than $6,000,000 donated since 2020
- 1 in 5 employees participates in at least one Employee Resource Group (ERG)
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
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About Newrez
Sourced by ZipRecruiter
Industry
Finance and insurance
Company size
5,001 - 10,000 Employees
Headquarters location
Fort Washington, PA, US
Year founded
2008