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Operations Associate Jobs in Westfield, MA (NOW HIRING)

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Operations Associate information

See Westfield, MA salary details

$11

$27

$55

How much do operations associate jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for operations associate in Westfield, MA is $27.40, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $31.63 per hour, depending on experience, location, and employer.

Is operations associate a high paying job?

The salary for an operations associate varies depending on industry, location, and experience, but it is generally considered an entry-level to mid-level position with moderate pay. Salaries typically range from $40,000 to $70,000 annually, with higher earnings possible in certain sectors or with additional skills such as data analysis or project management.

How much do operations associates make?

In New York City, operations associates typically earn an average salary ranging from $45,000 to $60,000 annually, depending on experience and industry. Entry-level roles may start lower, while experienced professionals or those in specialized sectors can earn higher wages. Compensation often includes benefits such as health insurance and paid time off.

What does an operations associate do?

An Operations Associate supports the daily functions of a business by ensuring that processes run smoothly and efficiently. Their responsibilities often include coordinating workflow, managing inventory, maintaining records, and assisting with administrative tasks. They may also help with process improvements and problem-solving to optimize operations. Operations Associates work closely with various departments to ensure that organizational goals are met and that operations comply with company policies and industry regulations.

Is operations a high paying job?

Operations Associate roles typically offer median salaries that are around or slightly below the national average for similar positions, depending on industry, location, and experience. Higher salaries are often associated with senior or specialized operations roles, certifications, and managerial responsibilities.

What are some common challenges faced by operations associates, and how can they effectively manage them?

Operations Associates often encounter challenges such as juggling multiple tasks with tight deadlines, adapting to changing priorities, and ensuring efficient communication across different departments. To manage these effectively, it’s important to develop strong organizational skills, maintain flexibility, and proactively communicate with team members and supervisors. Utilizing project management tools and regularly seeking feedback can also help in staying on top of responsibilities and continuously improving performance.

What is an operations associate?

An operations associate provides support to the operations manager, either individually or as part of a team. As an operations associate, you assist with a variety of duties necessary to the basic operations of your employer, so your responsibilities depend to some degree on the industry in which you work—retail, healthcare, travel, manufacturing, or corporate offices. You handle clerical and administrative tasks, like employee scheduling, product management, and ordering supplies. You also monitor and assist with customer service, sales, and marketing initiatives.

Is an operations associate a good job?

An operations associate role involves supporting daily business functions, coordinating processes, and ensuring efficiency within an organization. It often requires strong organizational skills, attention to detail, and proficiency with tools like Excel or ERP systems. The job can offer stable employment and opportunities for advancement in various industries.
What are the most commonly searched types of Operations jobs in Westfield, MA? The most popular types of Operations jobs in Westfield, MA are:
What are popular job titles related to Operations Associate jobs in Westfield, MA? For Operations Associate jobs in Westfield, MA, the most frequently searched job titles are:
What job categories do people searching Operations Associate jobs in Westfield, MA look for? The top searched job categories for Operations Associate jobs in Westfield, MA are:
What cities near Westfield, MA are hiring for Operations Associate jobs? Cities near Westfield, MA with the most Operations Associate job openings:
Infographic showing various Operations Associate job openings in Westfield, MA as of August 2026, with employment types broken down into 82% Full Time, 14% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $56,999 per year, or $27.4 per hour.

Other

Posted 6 days ago


Shields Health Solutions rating

8.3

Company rating: 8.3 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

12th of 111 rated pharmacies


Job description

The Senior Manager of Operations is a key member of the Shields operations team tasked with managing Operations Associates and/or Regional Integration Managers and/or MPS teams. The Senior Manager of Operations is responsible for ensuring the timeliness and quality of internal data analytics reporting, maintaining management of accreditation-related reporting, soliciting and implementing feedback from MPS and Sr. MPS-level users, and training new operations, and/or Implementation and MPS team members. The Senior Manager of Operations works as a peer to Sr. MPS and Clinical MPS stakeholders, reporting directly to the Site Director or RVP of Operations. The ideal candidate should have a strong interest and experience in operations, data analytics, and process improvement. Applicant should be analytically oriented, a problem solver, experienced with Shields data tools, results driven, and be able to collaborate as the leader of a close-knit team.

Key Responsibilities

  • Directly manage team of Operations Associates and/or Regional Integration Managers and/or MPS team members by clearly assigning tasks, ensuring their completion, evaluating quality of materials / analyses, to ensure quality standards are consistently met
  • Proactively solicit feedback and identify solutions from end users of operations-driven content (primarily MPS, Sr. MPS, Regional Integration Manager) and implement reporting adjustments or process improvement to better support operational needs, either across the region or on a site-by-site basis
  • Maintain high-level accountability over reports and analysis including, but not restricted to, refills, MSOT, patient engagement and onboarding, operational efficiency, waterfall, clinic implementation materials, clinic optimization materials, enrollment-to-fill, URAC gap lists, test claim reversal management, and 340b claim management
  • Support clinic implementation through managing the development of quality launch materials, including data analysis supporting volume expectations and staffing
  • Coordinate training and education of new operations associates, and/or Regional Integration Managers and MPS team members, developing a project plan and timing expectations for new hires to learn reporting suite
  • Partner with regional leadership to design and develop ad-hoc analyses or processes that support the core operation, serving as liaison to the operations function
  • Proactively communicate staffing needs to regional leadership with clear demonstration of need and proposed re-allocation of existing / future workstreams
  • Drive innovation in operations reporting based on feedback, changes to data availability, or other observations sources across the operations team
  • Proactively identify, implement, and lead improvement initiatives at health system partners to drive growth and efficiency
  • Develop an equitable, collaborative working environment for operations associates and/or Regional Integration Managers and MPS team members, enabling stretch assignments and communicating ideas/developments across sites
  • Help empower and enable site leaders to meet or exceed refill, onboard, and efficiency targets
  • Drive accountability across internal and external stakeholders
  • [Site-dependent] Coordinate new hire onboarding tasks to ensure seamless integration post-hire
  • Support other growth initiatives within the region as needed in coordination with regional leadership

 

 

Education & Experience

  • Associate or Bachelor's Degree preferred
  • 5-7+ years of relevant pharmacy work experience; 2+ years of (Sr.) Operations Associate or (Sr.) Implementation Associate experience preferred; experience leading teams of pharmacy technicians strongly preferred
  • CPhT certification preferred, MBA/PharmD a plus
  • Experience with Pharmacy Operating Systems required (Epic, WAM, QS1, TelemetryRx, Therigy)
  • Expertise in Microsoft Excel and PowerPoint in a professional work environment
  • Experience with creating and analyzing reports in following operational areas is highly preferred: Refills, MSOT, patient engagement and onboarding, operational efficiency, waterfall, clinic implementation, clinic optimization, enrollment-to-fill
  • Ability to manage large quantities of data and transform into digestible reporting
  • Excellent verbal and written communication skills
  • Highly proficient organizational and project management capabilities
  • "Ownership mentality:" action-oriented, and capable of understanding business needs and thinking critically about how to execute without explicit step-by-step instruction
  • High level of integrity: Maintaining equitable and accountable work environment, acting decisively on feedback, and ultimately owning results of the regional operations team
  • Entrepreneurial attitude and ability to work with limited direct oversight
  • Strong client management capabilities and interpersonal communication skills as demonstrated by a track record of presenting to clients and successfully facilitating meetings and working sessions
  • Willingness to routinely travel to health system partners with a schedule that may vary week to week

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