Operations Associate Jobs in Maricopa, AZ (NOW HIRING)

Position Overview

The Money Transfer & Operations Associate manages the end-to-end processing of client financial transfers, annuity/insurance policy applications, and ongoing policy administration. Acting as a primary bridge between clients, carriers, and transfer institutions, this role ensures strict regulatory compliance, accurate data management, and exceptional client communication from post-sale execution through long-term account servicing.

$48-$56K + Bonus - DOE.  There is also an increase in pay potential upon taking and passing the insurance exam.

Key Responsibilities

1. Post-Sale Processing & Setup

• Application Scrubbing: Thoroughly review incoming applications and e-apps submitted to carriers to ensure data accuracy and completeness ("Good Order").
• Transfer Verification: Contact transfer institutions directly to confirm correct account details, requirements, and paperwork before submission.
• Client Onboarding: Conduct welcome calls to introduce yourself, set realistic timeline expectations, and mail out initial "Thank You" welcome letters.
• Records Creation: Establish digital client folders, initialize transfer history records, and populate the CRM/database tracking sheets.

2. Active Transfer Tracking & Servicing (Pending Phase)

• Carrier & Institution Follow-Up: Proactively call transfer companies and carriers to track the status of outgoing transfers and Agent Ordered Funds (AOF).
• Issue Resolution: Identify and resolve paperwork delays, missing signatures, or carrier discrepancies to keep transfers moving efficiently.
• Client Communication: Call clients weekly to provide proactive status updates on their transfers and applications.
• System Logging: Maintain meticulous notes and status updates across internal tracking sheets and CRM records.

3. Policy Issuance & Delivery

• Audit & Verification: Upon policy issuance, review physical and digital policy documents to verify they match original application parameters.
• Delivery Prep: Build customized Policy Delivery Books and coordinate with appointment setters to schedule delivery meetings with the client.
• Final Processing: Record policy numbers, update transfer histories, and close out pending tracking sheets in the CRM.

4. Ongoing Policy Administration

• Account Servicing: Process client requests for address updates, beneficiary updates, allocation changes, and Roth conversions.
• Transactions & Claims: Execute requests for additional policy funding, free withdrawals, Required Minimum Distributions (RMDs), and death claims with carriers.
• Annual Reviews: Prepare annual review materials, updated transfer histories, and required client disclosure documentation.

5. Reporting & Producer Support

• Provide weekly pending-case status updates to assigned producers.
• Track and log Year-To-Date (YTD) paid premium metrics.
• Help compile weekly and end-of-year production reports cross-referencing paid premium, zip codes, and marketing sources (e.g., seminars).

Key Qualifications & Skills

• Education & Experience: Junior College graduate (or equivalent). Experience in financial services, insurance processing, or money transfer operations is preferred.
• Communication: Outstanding verbal and written English communication skills; comfortable making regular phone calls to clients, carriers, and financial institutions.
• Technical Proficiency: Proficient in Microsoft Office (Excel, Word, Outlook) and CRM database navigation. Strong and accurate typing skills.
• Detail-Oriented: Exceptional attention to detail for audit-level document verification, data entry, and record management.
• Regulatory Compliance: Understanding of financial transfer protocols, carrier requirements, and privacy/compliance guidelines (training provided).

With so many insurance and retirement professionals out there, it can be difficult to know who to trust to have adequate and knowledgeable information based on our age and needs. Our team offers a simple and clear strategy to protect your money for the long-term and provide a lifetime of income that cannot be outlived.
Our goals involve helping clients protect their retirement savings and establishing income that can be counted on or be left as legacy.

We may be the Team to talk to.

We are dedicated to giving you options that help protect your wealth and your legacy. When it comes to your finances and your retirement, we work hard to help you secure your financial future for the later years. Our experience in this area and our passion for long-term protection and planning shine through in all we do.