Operations Analytics Manager Jobs in Phoenix, AZ

Job Title:

Banking Operations Analyst (Loans)

Location:

AZ - Chandler 3075

What you'll do:

As a Operations Business Analyst, you'll oversee a full range of activities to ensure operational effectiveness and accurate data collection within banking systems and processes. You'll provide expertise to lead initiatives focused on reimagining operational processes by designing technical solutions that support internal business units. Working with cross-operational teams, you'll develop a deep understanding of current and future processes, create intuitive user-friendly designs, and manage these solutions through development, testing and delivery. Some of your key responsibilities include project management and collaborating with stakeholders to develop effective process solutions and business requirements. In this role, you must think critically, demonstrate independent resourcefulness, take ownership, and communicate effectively with stakeholders at all levels of the business. This includes being flexible and a resourceful team player with a "get it done" attitude capable of thriving in fast-paced environments.

• Design products and features, enhance user experience, and ensure data availability to improve banking processes.
• Collaborate closely with development teams throughout the Bank to design and integrate processes spanning multiple systems.
• Manage team priorities, individual projects, iterative improvements, and tech-debt.
• Work with teams and managers to develop data driven solution designs, while documenting process improvement needs.
• Summarize, track, train and communicate updates and changes to the end users. Assist in analyzing, resolving, and correcting design or solution issues while communicating impacts and timelines to affected users.
• Facilitate project planning, develop business and reporting requirements, and conduct application testing to ensure a successful application deployment.
• Leverage AI tools to improve efficiency, automate tasks, and support decision-making.
• Identify and implement AI-driven solutions to enhance business processes and productivity.
• Use AI technologies to analyze data, generate insights, and support reporting needs.

What you'll need:

• 6+ years of related experience in Branch Banking Operations, Commercial Lending, Data Management, Process Improvement or System Design. or similar field.
• Bachelor's degree or equivalent experience required.
• Intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Intermediate experience in data analytics, business intelligence, data science, Power BI, and SQL. Proficient in Microsoft Office Suite, Visio/Lucid, and ADO.
• Intermediate experience in project management methodologies, and ability to prioritize multiple projects and objectives in a rapidly changing environment.
• Intermediate level of organization and attention to detail, with strong analytical, interpersonal, and communication skills; ability to manage competing priorities, demonstrating flexibility, resourcefulness, and a collaborative approach in fast-paced environments.
• Intermediate speaking and writing communication skills.
• Occasional travel required.

Benefits you'll love:
We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands - Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank - that remain part of the company's heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

Western Alliance Bancorporation