Operational Risk Manager Jobs in Portland, ME (NOW HIRING)

Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

Why Work with Us?

At TD Bank US Compliance, we're on a mission to build a more resilient and scalable compliance risk management function. As part of our team, you'll play a key role in reshaping compliance structures and processes, driving innovation at every level. Here, each team member has a chance to make a tangible impact - both in day-to-day operations and in the design of a future-focused compliance program. This not just about implementing a new program - it's about creating a culture of compliance that will cascade throughout the organization.

The Senior Manager, Fair Banking Compliance, Program Risk Management & Reporting provides leadership for key Compliance Management System components within Fair Banking Compliance, including risk assessments, issues management, policies and procedures, training, and reporting, to strengthen program effectiveness and support consistent regulatory adherence across the team.

Key Responsibilities:

• Lead the review and enhancement of Board-approved governance documents, ensuring alignment with evolving regulatory requirements, supervisory expectations, and enterprise standards.

• Oversee the development of enterprisewide and team-specific fair banking training, strengthening regulatory awareness and reinforcing a strong compliance culture across the organization.

• Manage the end-to-end issues management lifecycle for high-risk audit, regulatory, and self-identified findings, including corrective action oversight, sustainability activities, and preparation of executive-level closure packages.

• Develop clear, concise, and executive-ready communications, including closure packages, governance updates, Board reporting materials, and senior management presentations.

• Produce fair access/ fair banking reporting and risk insights for internal stakeholders, executive committees, and regulators to support transparent oversight and informed decision-making.

• Lead the Fair Banking Compliance team's participation in enterprise risk assessment activities, evaluating fair access/ fair banking risks across the organization.

• Oversee governance and risk assessment processes, including execution and ongoing enhancement of the standalone Fair Lending Risk Assessment methodology to strengthen the identification, assessment, and reporting of fair lending risk.

• Provide leadership, guidance, and development support to other team members, fostering a high-performing environment that delivers quality, regulator-ready work.

The above details are specific to the role which is outlined in the general summary below. Please review the Desired Skills and Experience as you are considering this role.

Job Description Summary

The Senior Compliance Business Oversight Manager provides advice, support and objective guidance to assigned portfolio, business or function on development and maintenance of all aspects of Compliance/Center of Excellence programs in line with the Bank's risk philosophy and strategic direction.

Depth & Scope:

• Recognized as top level expert within the company and requires significant in-depth and/or breadth of expertise in a complex field and knowledge of broader related areas

• Senior specialist providing advisory services to executives, business segment leaders and governs the requirements for own work

• Integrates knowledge of the enterprise function's or business segment's overarching strategy in leading program design, policy formulation or operating standards within one or more areas of expertise

• Anticipates emerging business trends and regulatory/risk issues as a basis for recommending large-scale product, technical, functional or operations improvements

• Serves as a source of expert advice to senior management in field of specialty

• Advises on execution strategy and leads the development and deployment of functional programs or initiatives within their own field or across multiple specialties

• Solves unique and ambiguous problems with broad impact; typically oversees standards, controls and operating methods that have significant financial and operational impact within the context of their own field

• Requires innovative thinking to develop new solutions

• Impacts the technical or functional direction and resource allocation of part of an enterprise function or business segment

• Works within general policies and industry guidelines

• Engages stakeholders to take action; serves as a source of expert advice, influences change; frames information in a broader organizational context

• Provides leadership guidance, makes recommendations and collaborates with business to facilitate that solutions meet the business needs on a complex project or program

• Identifies and leads problem resolution for project/program complex requirements related issues at all levels

Education & Experience:

• Undergraduate degree or equivalent work experience

• 10+ years of experience

Desired Skills and Experience:

• Subject matter expertise in fair banking, fair access, and consumer protection laws, rules, and regulations, such as the Fair Housing Act (FHA), Equal Credit Opportunity Act (ECOA), UDAAP/UDAP, Community Reinvestment Act (CRA), Military Lending Act (MLA), Servicemembers Civil Relief Act (SCRA), and Americans with Disabilities Act (ADA), supported by a strong understanding of Compliance Management System (CMS) principles.

• Experience managing Compliance Management System components including compliance risk assessments, reporting, training, and issues management.

• Strong written communication skills, with demonstrated ability to develop executive-ready closure packages.

• Experience preparing presentation materials to be presented to executive management, governance committees, regulators, and auditors.

• Proven people leadership, coaching, and talent development experience.

• Strong relationship-building, influencing, and constructive challenge skills across business lines and control functions.

• Highly organized, deadline-driven professional with strong problem-solving skills and the ability to effectively manage multiple priorities in a demanding, fast-paced environment.

• Proactive, results-oriented, and adaptable leadership approach.

• CRCM preferred.

Customer Accountabilities:

• Proactively advises the business of new and changed Compliance regulatory and/or policy changes

• Formulates relevant and meaningful data analysis, leveraging advanced modeling and analytics, and leads on the interpretation of complex business issues, generates multifaceted insights and identifies opportunities to address business regulatory requirements and issues

• Contributes to the development and implementation of Compliance programs

• Guides partner through the development, implementation, oversight and management of effective Compliance Programs

• Prepares summaries, presentations, briefing notes, and any other required documentation to effectively report on the status of Compliance

• Represents Compliance on internal or external committees relating to designated business activities as required

• Delivers relevant subject matter expertise and Compliance advice to business management

• Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions, makes recommendations, assesses the effectiveness of programs/policies/practices

• Maintains oversight (via review and approval) of all functions and accountabilities related to management reporting and analysis

• Manages high risk initiatives and escalations; leads initiatives/guidance as appropriate

Shareholder Accountabilities:

• Actively assists in developing and overseeing implementation of business line policies and Compliance Team procedures

• Oversees respective programs/policies/practices are well managed, meet business needs, comply with internal and external requirements, and align with business priorities

• Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate

• Partners with the governance & assurance function to develop annual awareness training

• Conducts enterprise wide annual risk assessment for all TD businesses

• Protects the interests of the organization - identifies and manages risks, and promotes the prompt and thorough resolution of escalated non-standard, high risk issues

• Conducts internal and external research projects; supports the development/delivery of presentations/communications to management or broader audience

• Actively manages relationships within and across various business lines, corporate and/or control functions and promotes alignment with enterprise and/or regulatory requirements

• Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts

• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite

Employee/Team Accountabilities:

• Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and promotes timely communication of issues/points of interest

• Provides thought leadership and/or industry knowledge for own area of expertise and participates in knowledge transfer within the team and business

• Keeps current on emerging trends/developments and grows knowledge of the business, related tools and techniques

• Participates in personal performance management and development activities, including cross training within own team

• Keeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities

• Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices

• Leads, motivates and develops relationships with internal and external business partners/stakeholders to develop productive working relationships

• Contributes to a fair, positive and equitable environment that supports a diverse workforce

• Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel - Occasional

• International Travel - Never

• Performing sedentary work - Continuous

• Performing multiple tasks - Continuous

• Operating standard office equipment - Continuous

• Responding quickly to sounds - Occasional

• Sitting - Continuous

• Standing - Occasional

• Walking - Occasional

• Moving safely in confined spaces - Occasional

• Lifting/Carrying (under 25 lbs.) - Occasional

• Lifting/Carrying (over 25 lbs.) - Never

• Squatting - Occasional

• Bending - Occasional

• Kneeling - Never

• Crawling - Never

• Climbing - Never

• Reaching overhead - Never

• Reaching forward - Occasional

• Pushing - Never

• Pulling - Never

• Twisting - Never

• Concentrating for long periods of time - Continuous

• Applying common sense to deal with problems involving standardized situations - Continuous

• Reading, writing and comprehending instructions - Continuous

• Adding, subtracting, multiplying and dividing - Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

#LI-AMCBCorporate

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our collea...