Operational Risk Manager Jobs in Bangor, ME (NOW HIRING)

Northern Light Health

Department: Patient Safety

Position is located: Sebasticook Valley Hospital

Work Type: Full Time

Hours Per Week: 40.00

Work Schedule: 8:00 AM to 4:30 PM

Summary:

The Process Improvement Specialist as a central function of Patient Safety manages, organizes, coordinates, supports, and participates in process and performance measurement and improvement activities for Northern Light Health member organizations. This central role incorporates quality and safety tools and strategies to serve as a resource, consultant and educator for inpatient and outpatient frontline staff, managers, directors, physicians, and leaders within the large health system. This includes conducting qualitative and quantitative assessments to define the scope and impact of process issues with a clear understanding of system level trends and areas of risk and opportunity. They will demonstrate a deep understanding of change management and high reliability principles and will apply those to all projects. This role will drive improvement in patient outcomes through collaboration, continuous monitoring, and implementation to meet goals. The incumbent must demonstrate a strong understanding of the Clinical Process Improvement Program framework and other quality improvement tools (Lean, Six Sigma, PDSA). This position will report to and align with the goals and safety strategy set forth by the Associate Vice President of Patient Safety and will be deployed to member organizations based for specific process improvement projects with clear expectations requiring demonstrated results.

Responsibilities:

• Understands system level patient safety strategic vision and aligns projects with goals.
• Works with AVP of Patient safety and stakeholders of all levels from all member organizations (front line clerical and clinical staff, department directors, committee chairs, providers, chiefs of service, etc.) using baseline performance data to identify process improvement projects, provide continuous support for the project and encourage dynamic adjustments in project approach when desired results are not met.
• Responsible for all aspects of project life cycle including the definition, design, development, deployment, maintenance, and benefits tracking of assigned initiatives/projects, from original concept past final implementation and continued support to operations refinement and benefits realization.
• Screens occurrences and poor clinical quality results through auditing of the patient's medical record for all member organizations, as well as through data provided via multiple platforms; Cerner, Power Insight, Tableau, etc. to address potential areas of focus for patient safety and performance improvement priorities.
• Collaborates closely and daily with Manager, Patient Safety, Risk Management team and system level leaders to bring areas of risk and opportunity gathered from apparent and root cause analyses from patient safety events forward as process improvement projects.
• Engages front line leadership teams; supervisors, managers and directors throughout entire process to become deeply involved in projects. Ensures unit level leaders take ownership of project through education, change management methodology and buy in.
• Assists with the development of review criteria needed for the monitoring and evaluation of projects, i.e. collection methodologies, reporting design, tools, etc.
• Leverages Northern Light Health's Patient Safety Organization and event reporting system community platform as well as best practices to establish thresholds and benchmarking for process improvement projects.
• Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Reports wins, opportunities, outcomes and areas of potential risk to system Patient Safety, Quality Directors and local leaders, including executive teams when indicated.
• Influences and inspires teams across the organization and gains buy in by fully understanding frontline teams' perspectives by maintaining consistent communication and gaining feedback throughout across the entire span of the project.
• Other duties as assigned.

Other Information:

• Certified Professional in Patient Safety (CPPS), Certified Professional in Healthcare Quality (CPHQ), Lean Six Sig.

Competencies and Skills

• Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed.
• Acts Strategically: Creates effective plans that anticipate future consequences and opportunities and is able to connect the day to day operations to longer-term objectives, shifts in the industry, and system goals.
• Electronic medical record software.
• Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.
• Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.
• Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.
• Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.
• Fosters Innovation: Employs and encourages the use of meaningful creativity in solving challenges. Proactively identifies opportunities and uses new approaches to enhance processes, systems and services. When appropriate, suggests or initiates new strategies, products, services, and markets.
• Influences and Inspires: Builds enthusiasm and commitment among others to move in a desired direction and models it personally. Creates a compelling vision of success that motivates workplace initiative and energizes others to follow. Provides direction and guidance to encourage cooperation between team members in order to attain an objective. Has the ability to appropriately influence others' actions and decisions with and without express authority.
• Ability to understand the language used to precisely describe the human body including its components, processes, conditions affecting it, and procedures performed upon it.
• Spreadsheet application with the ability to use calculations, formulas, graphing tools, pivot tables, and a macro programming.
• Word processing, spreadsheets, data entry, database experience and other computer related skills.
• Email application with the ability to manage email as well as calendars, managing tasks and contacts, note taking, journaling, and web browsing.
• Presentation software with the ability to create presentations with the ability to incorporate animation, audio, video, time delays, as well as designing themes and variants with animations and effects.
• MS Teams
• Word process application with the ability to create and edit documents, format, use tables, apply footnoting, create table of contents and mail merge techniques.
• Multi-line phone, scanner, photocopier, fax, and internet.
• OneNote
• Promotes Health and Safety: Promotes a healthy and safe environment for patients, employees and visitors. Advocates and models healthy physical and mental health behaviors even in challenging circumstances. Sets high quality standards and strives for continuous improvement and quality assurance by reporting and encouraging others to report near misses and safety issues.
• Public Speaking
• Resolves Conflict: Promptly acts to find alternatives/solutions when team members disagree. Addresses issues in a direct, honest, and appropriate manner. Handles conflicting interests diplomatically and helps to solve them. Transforms difficult situations into teachable moments using respect and accountability .
• Seeks Process Improvement & Applies System Thinking: Possesses and gains insight into situations, problems and processes. Understands the interconnection between organizational elements. Deconstructs problems and systematically investigates the various components. Considers the impact of actions on the entire process/system. Detects problems and opportunities, recognizes important information, and links various data to trace potential causes and relevant details.
• Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration.
• Business intelligence and data analysis software.
• Zoom
• Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
• Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.
• Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
• Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

Education

• Required Associate's DegreeBachelor's Degree preferred. In lieu of bachelor's degree, two years of experience is required per year of preferred education, exclusive of the minimum experience identified.

Required Experience

• 5 year/years of Relevant Work Experience

Working Conditions

• Potential exposure to abusive and/or aggressive people.
• Potential exposure to diseases or infections.
• Work with computers, typing, reading or writing.
• Prolonged periods of sitting.
• Need to travel to perform responsible duties
• Lifting, moving and loading less than 20 pounds.
• Lifting, moving and loading 20 to 30 pounds.
• Lifting, moving and loading 30 to 50 pounds.
• Lifting, moving, and loading over 50 pounds.

Brewer, Maine, Corporate Office, Cianchette, Foundation, Finance, Human Resources, Legal Services

Position Process Improvement SpecialistLocation US:ME:Pittsfield | Quality/Risk Management | Full TimeReq ID 86019