Operational Program Manager Jobs in Topeka, KS (NOW HIRING)

The Management and Program Analysts align under the Department of Veterans Affairs, Member Services (MS), within Organizational Management & Development (OMD), Workforce Management (WFM) section and provides forecasting and scheduling for Member Services Operations staff to include establishing statistical sampling techniques and workload trend analysis that is designed to improve the efficiency of work operations.Qualifications:To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/21/2026.
Time-In-Grade Requirement (GS-11): Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For these GS-11 positions you must have served 52 weeks at the GS-9. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.
Please Note: Time-In-Grade requirements also apply to former VA employees applying for reinstatement with CTAP eligibility.
You may qualify based on your Specialized Experience and/or Education as described below.
Specialized Experience (GS-11): You must have one year of Specialized Experience equivalent to at least the next lower grade (GS-9) in the normal line of progression for the occupation in the organization.
Examples of Specialized Experience include the following: Examples of Specialized Experience includes: (1) Analyzes organization mission, work process methods and procedures in order to develop workload factors and statistical indicators; (2) Identifies staffing shortages and assists in the development of recommendations for corrective action; (3) Establishes statistical sampling techniques and accomplishes workload trend analysis; (4) Analyzes program objectives and recommends revisions as necessary. OR,
Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree or LL.M., (if related) OR,
Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of Specialized Experience and Education beyond a Master's or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree or LL.B. or J.D., (if related).
You will be rated on the following Competencies for this position:

• Analysis and Problem Solving
• Analytical Reasoning
• Decision Making
• Organizational Awareness

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Physical Requirements: The work is primarily sedentary although some slight physical effort may be required.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.Education:A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.Employment Type: OTHER