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Operational Manager Jobs in Buffalo, NY (NOW HIRING)

ibex

Operations Manager

Crittenden, NY · On-site

... operational and client performance of a group of Team Supervisors who have responsibility for a ... The Operations Manager also promotes a positive work environment designed to enhance employee ...

Temple Beth Zion

Operations Manager

Buffalo, NY

$45K - $55K/yr

... manager to oversee the daily functioning of our two campuses and ensure that our facilities ... This role is essential to the operational heartbeat of the congregation, supporting worship ...

New

Univar Solutions

Operations Manager

Tonawanda, NY · On-site

$98K - $120K/yr

Manages day-to-day work activities to ensure operational goals and objectives are met. * Ensures all employees have the required tools and training on matters related to safety, operation standards ...

Clean Team

Operations Manager

Buffalo, NY · On-site

$60K - $65K/yr

Operations Manager Location: Buffalo, NY Schedule: Full-Time | Primarily Day Shift | Some Evening ... service, operational excellence, and dependable results. We believe in strong leadership ...

Clean Team

Operations Manager

Buffalo, NY · On-site

Train, retrain, and develop operational employees and leaders * Coordinate staffing coverage for open shifts and emergency service needs * Lead daily 4 PM Manager Meetings and hold leadership staff ...

Clean Team

Operations Manager

Buffalo, NY

Operations Manager Location: Buffalo, NY Schedule: Full-Time | Primarily Day Shift | Some Evening ... service, operational excellence, and dependable results. We believe in strong leadership ...

Ecopack USA Inc.

Operations Manager

Tonawanda, NY · On-site

Drive operational excellence through process improvement, automation, cost reduction, and ... Manage operational budgets, resource allocation, and cost-control initiatives while maintaining ...

Newbury Franklin LLC

Operations Manager

Buffalo, NY · On-site

$90K - $110K/yr

The Operations Manager will drive operational excellence, profitability, customer satisfaction, and ... Manufacturing & Operational Excellence • Direct all aspects of injection molding manufacturing ...

Eaton

Operations Manager

Orchard Park, NY · On-site

$97K - $143K/yr

... operational performance metrics targets including Safety, Quality, Delivery, Inventory and ... management. Skills: Soft skills: • Strong leadership and communication skills, builds ...

Hire Velocity, LLC

Operations Manager

Buffalo, NY · On-site

$101K - $162K/yr

The Refinery Operations Manager is a strategic partner in refining operations, reporting directly to the Plant Manager, with responsibility for leading the Operations group to achieve required ...

New

Materion

Operations Manager

Buffalo, NY

$101K - $162K/yr

The Refinery Operations Manager is a strategic partner in refining operations, reporting directly to the Plant Manager, with responsibility for leading the Operations group to achieve required ...

Materion Corporation

Operations Manager

Buffalo, NY

$101K - $162K/yr

The Refinery Operations Manager is a strategic partner in refining operations, reporting directly to the Plant Manager, with responsibility for leading the Operations group to achieve required ...

Materion Corporation

Operations Manager

Buffalo, NY · On-site

$101K - $162K/yr

The Refinery Operations Manager is a strategic partner in refining operations, reporting directly to the Plant Manager, with responsibility for leading the Operations group to achieve required ...

Materion Corporation

Operations Manager

Buffalo, NY · On-site

$101K - $162K/yr

The Refinery Operations Manager is a strategic partner in refining operations, reporting directly to the Plant Manager, with responsibility for leading the Operations group to achieve required ...

Materion Corporation

Operations Manager

Buffalo, NY · On-site

$101K - $162K/yr

The Refinery Operations Manager is a strategic partner in refining operations, reporting directly to the Plant Manager, with responsibility for leading the Operations group to achieve required ...

Materion Corporation

Operations Manager

Buffalo, NY · On-site

$101K - $162K/yr

The Refinery Operations Manager is a strategic partner in refining operations, reporting directly to the Plant Manager, with responsibility for leading the Operations group to achieve required ...

Materion Corporation

Operations Manager

Buffalo, NY · On-site

$101K - $162K/yr

The Refinery Operations Manager is a strategic partner in refining operations, reporting directly to the Plant Manager, with responsibility for leading the Operations group to achieve required ...

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Operational Manager information

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How much do operational manager jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for operational manager in Buffalo, NY is $21.54, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $23.51 per hour, depending on experience, location, and employer.

What does an operational manager do?

An Operational Manager oversees the daily operations of a business or organization to ensure efficiency and effectiveness. Their responsibilities include managing staff, optimizing processes, implementing policies, and coordinating between different departments. They analyze performance data, solve operational problems, and work to improve productivity and quality. Operational Managers play a key role in achieving organizational goals by ensuring that all resources are used efficiently.

What are the key skills and qualifications needed to thrive as an operational manager, and why are they important?

To thrive as an Operational Manager, you need strong leadership, organizational, and analytical skills, typically supported by a bachelor's degree in business administration or a related field. Familiarity with enterprise resource planning (ERP) systems, project management software, and relevant certifications like PMP or Six Sigma is often required. Exceptional communication, problem-solving, and decision-making abilities help you lead teams and drive process improvements. These competencies are essential to ensure efficient operations, achieve business objectives, and foster a productive work environment.

How does an operational manager typically collaborate with other departments to drive organizational success?

Operational Managers play a key role in cross-departmental collaboration, regularly working with teams such as finance, HR, sales, and logistics to ensure seamless business operations. They often coordinate meetings to align departmental goals, troubleshoot workflow bottlenecks, and implement process improvements. Effective communication and strong project management skills are essential, as Operational Managers must balance diverse priorities and foster a culture of cooperation. This collaboration not only helps achieve company objectives but also supports continuous improvement across the organization.

What is the difference between Operational Manager vs Operations Supervisor?

AspectOperational ManagerOperations Supervisor
ResponsibilitiesOversees multiple departments, strategic planning, and overall operational efficiencyManages daily activities of a specific team or department, ensuring tasks are completed
Required CredentialsBachelor's degree in Business, Management, or related field; often requires experience in operationsHigh school diploma or equivalent; some roles prefer associate or bachelor's degree
Work EnvironmentOffice setting, cross-departmental collaborationOn-site, direct supervision of staff
Industry UsageCommon in manufacturing, logistics, retail, and service industriesTypically found in retail stores, warehouses, and hospitality sectors

Operational Managers focus on strategic oversight and managing multiple teams or departments, while Operations Supervisors handle day-to-day team supervision. Both roles are essential for smooth business operations but differ in scope and responsibilities.

How much does an operational manager get paid?

The average salary for an operational manager varies by industry and experience but typically ranges from $60,000 to $120,000 annually. Factors such as location, company size, and certifications can influence compensation levels.

What are the 7 roles of an operational manager?

An operational manager is responsible for planning, coordinating, and overseeing daily business operations to ensure efficiency and productivity. Key roles include setting goals, managing staff, optimizing processes, monitoring performance, implementing policies, controlling budgets, and ensuring compliance with regulations. Strong leadership, problem-solving skills, and familiarity with operational tools are essential for success in this role.

What are the most commonly searched types of Operational jobs in Buffalo, NY?

The most popular types of Operational jobs in Buffalo, NY are:

What cities near Buffalo, NY are hiring for Operational Manager jobs?

Cities near Buffalo, NY with the most Operational Manager job openings:

Operational Manager jobs near you
Infographic showing various Operational Manager job openings in Buffalo, NY as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Contract, and 1% Nights. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $44,800 per year, or $21.5 per hour.

Operations Manager

Crittenden, NY • On-site

ibex
See more jobs at ibexexternal

Full-time

Re-posted 12 days ago

Job description

Overview

The Operations Manager leads, guides, and directs the daily operational and client performance of a group of Team Supervisors who have responsibility for a group of customer contact center employees, who are responsible for meeting and exceeding client expectations.   The ideal Operations Manager will find excitement in leading and developing Team Supervisors and Customer contact center employees. The Operations Manager also promotes a positive work environment designed to enhance employee engagement, satisfaction and retention. Last but not least, the Operations Manager will coach employees to succeed in all areas of compliance with business policies and practices to ensure legal compliance.

Responsibilities
  • Establishes and consistently meets or exceeds client program service goals and objectives in performance, production and quality; examines root causes of issues to achieve solutions.
  • Manages call lists, prepares and analyzes data and makes program changes designed to achieve client goals.
  • Regularly reviews performance and production reports to ensure that goals are being met and meets with supervisor teams for feedback and problem solving.
  • Leads, guides and develops a high performance team by acting as coach and mentor to staff.
  • Evaluates, writes and delivers performance appraisals that address issues, providing coaching to motivates enhanced performance.
  • Manages rewards and recognition programs for all programs.
  • Understands cost strategies, contributes to budget/expense management and recommends solutions and changes for improving overall Contact Center financial performance.
  • Evaluates quality monitoring sessions to ensure improved CSR performance.
  • Engages in positive relationships with clients to understand and support client goals.
  • Ensures efficiency and overall accuracy of performance metrics.
  • Partners with others for feedback and support with those involved with client programs, including other contact center Management, Training, Recruiting, Client Services, Human Resources and Information Technology.
  • Ensure that policies and procedures are communicated and followed.
  • Develops and participates in employee engagement activities.
  • Performs other duties as assigned.
Qualifications
  • College degree or equivalent combinations of education or related experience
  • 3 or more years' previous supervisory/management experience; BPO experience strongly preferred
  • Strong knowledge of customer contact center operations and internal computer/operating systems.
  • Proficiency in MS Word & Excel with an emphasis on creation, design & maintenance of spreadsheets.
  • Demonstrated strong interpersonal and relationship building skills, leadership skills, strong verbal and written English communication skills.
  • Teamwork oriented with ability to relate to all levels of employees and clients and to manage a large number of employees in a fast-paced, dynamic environment.
  • Good reasoning abilities/analytical skills, and sound judgment with ability to made decisions within scope of authority.
  • Deadline-oriented, time management skills, resourceful and well organized, excels under pressure
  • Demonstrates maturity, initiative, confidence, and maintains confidential information
Employment Type: FULL_TIME

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