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Operational Efficiency Manager Jobs in Florida (NOW HIRING)

Solera

Operations Manager

Jacksonville, FL · On-site

Operations Manager About the Role Solera is seeking an experienced Operations Manager to lead high ... Drive initiatives that improve efficiency, service quality, customer experience, and operational ...

Solera Corporation

Operations Manager

Jacksonville, FL · On-site

Operations Manager About the Role Solera is seeking an experienced Operations Manager to lead high ... and operational efficiency. What You Will Do * Drive Operational Performance (20%) Lead daily ...

Solera

Operations Manager

Jacksonville, FL · On-site

Operations Manager About the Role Solera is seeking an experienced Operations Manager to lead high ... Drive initiatives that improve efficiency, service quality, customer experience, and operational ...

Community Health Systems

Manager of ICU

Naples, FL · On-site

This role provides leadership in nursing practice, staff development, operational efficiency, and quality improvement. The Manager collaborates with interdisciplinary teams to promote patient ...

Ameresco

Operations Manager

Bradenton, FL · On-site

This role is responsible for overseeing project execution, operational efficiency, and strategic ... Lead and manage a team of project managers, engineers, and technicians to optimize efficiency and ...

Ameresco

Operations Manager

Bradenton, FL

This role is responsible for overseeing project execution, operational efficiency, and strategic ... Lead and manage a team of project managers, engineers, and technicians to optimize efficiency and ...

Ameresco

Operations Manager

Bradenton, FL · On-site

This role is responsible for overseeing project execution, operational efficiency, and strategic ... Lead and manage a team of project managers, engineers, and technicians to optimize efficiency and ...

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Operational Efficiency Manager information

See Florida salary details

$19.1K

$73.2K

$121.3K

How much do operational efficiency manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for operational efficiency manager in Florida is $73,177.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $87,300.00 per year, depending on experience, location, and employer.

What cities in Florida are hiring for Operational Efficiency Manager jobs?

Cities in Florida with the most Operational Efficiency Manager job openings:

Operations Manager

Jacksonville, FL • On-site

Solera
See more jobs at Soleraexternal

Full-time

Posted 24 days ago

Key responsibilities

  • Lead daily execution of operational and client performance objectives, monitor KPIs, and implement corrective actions.

  • Drive initiatives to improve efficiency, service quality, customer experience, and operational effectiveness through process improvements and technology adoption.

  • Coach, mentor, and develop frontline leaders to build leadership capability and foster a culture of ownership and high performance.

Job description

Operations Manager
About the Role
Solera is seeking an experienced Operations Manager to lead high-volume call center operations with a strong focus on operational performance, leadership development, process improvement, client delivery, and accountability. This role is responsible for translating business priorities into daily execution, developing frontline leaders, driving continuous improvement, and ensuring service levels, quality, compliance, and client expectations are consistently achieved.
The ideal candidate is a proactive leader who can identify root causes, execute improvement plans, coach leaders to measurable outcomes, and build a culture of ownership, accountability, and engagement. The successful candidate must be comfortable leading teams through operational transformation, process automation, and AI-enabled capabilities that improve performance, coaching effectiveness, quality outcomes, customer experience, and operational efficiency.
What You Will Do
• Drive Operational Performance (20%)
  • Lead daily execution of operational and client performance objectives.
  • Monitor KPIs including service level, quality, productivity, attendance, customer experience, and efficiency metrics.
  • Identify performance trends, risks, and gaps while implementing corrective actions.
  • Partner with Workforce Management, Quality, Training, and Client Services to achieve business objectives.
  • Hold leaders accountable for performance outcomes and execution of action plans.

• Lead Continuous Improvement & Innovation (20%)
  • Drive initiatives that improve efficiency, service quality, customer experience, and operational effectiveness.
  • Utilize root cause analysis to identify and resolve performance barriers.
  • Lead process improvements, change management activities, and operational transformation efforts.
  • Champion adoption of AI-enabled tools, automation, analytics, and emerging technologies that enhance operational performance and leadership effectiveness.
  • Leverage data, AI-enabled insights, and operational expertise to anticipate challenges, identify root causes, and implement measurable solutions.

• Develop Leadership Talent (30%)
  • Coach, mentor, and develop Supervisors, Team Leads, and frontline leaders.
  • Build leadership capability in performance management, accountability, employee engagement, and operational execution.
  • Conduct regular coaching sessions, performance reviews, and development planning activities.
  • Foster a culture of ownership, collaboration, continuous learning, and high performance.
  • Demonstrate business ownership by identifying root causes, presenting solutions, and driving measurable results rather than simply reporting operational challenges.
  • Identify succession opportunities and strengthen the leadership pipeline.

• Manage Reporting and Insights (10%)
  • Analyse operational data and performance trends to drive informed decision-making.
  • Deliver clear and actionable business insights to senior leadership and clients.
  • Utilize reporting tools and dashboards to track performance and improvement efforts.
  • Ensure reporting accuracy, consistency, and alignment with business objectives.

• Ensure Compliance and Mitigate Risk (10%)
  • Ensure compliance with company policies, client requirements, regulatory standards, and operational procedures.
  • Partner with HR, Compliance, and Quality teams to address operational and employee-related risks.
  • Maintain audit readiness and reinforce documentation, process, and quality standards.
  • Proactively identify and mitigate operational risks before they impact performance.

• Maintain Client Relationships (10%)
  • Support client relationships through consistent operational performance and transparent communication.
  • Participate in client reviews, performance discussions, and escalation management activities.
  • Ensure contractual obligations, service levels, and client expectations are consistently met.
  • Resolve escalated operational and customer concerns with urgency and professionalism.

What You Will Bring
Experience
  • 5+ years of call center, contact center, BPO, customer service, claims, or operations leadership experience.
  • 2+ years leading supervisors, team managers, or frontline leaders.
  • Proven success managing operational KPIs and driving performance improvement.
  • Experience leading teams in a fast-paced, metric-driven environment.

Preferred Qualifications
  • Insurance, claims, FNOL, automotive, dealer services, or service operations experience.
  • Experience supporting client-facing operations and business reviews.
  • Knowledge of workforce management, quality assurance, coaching, and continuous improvement methodologies.
  • Experience supporting AI-enabled operations, automation initiatives, digital transformation programs, or advanced analytics solutions.
  • Demonstrated ability to lead teams through technology adoption and organizational change.

Core Competencies
  • Operational Leadership & Accountability
  • Leadership Development & Coaching
  • Root Cause Analysis & Problem Solving
  • Performance Management
  • Data Analysis & Business Insights
  • AI & Digital Leadership
  • Client Relationship Management
  • Communication & Executive Presence
  • Change Leadership
  • Compliance & Risk Management
  • Continuous Improvement

Work Environment & Travel
Ability to work effectively in a fast-paced, performance-driven environment.
This role may require up to 20% travel to support client meetings, business reviews, leadership development activities, operational assessments, company meetings, and other business-related initiatives.
EQUAL OPPORTUNITY EMPLOYER
The Solera group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

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