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Operational Account Manager Jobs in Lancaster, SC

Paymentus

Account Manager

Charlotte, NC · On-site

Summary/Objective The Paymentus Account Management Team is responsible for the retention ... Must demonstrate highly effective time management skills to drive the strategic and operational ...

Bridgeway

Customer Account Manager

Charlotte, NC · On-site

About the position The Customer Account Manager serves as the daily point of contact, relationship ... They provide strategi and operational leadership, overseeing the day-to-day execution of all ...

Lowe's

Sr. Account Manager

Rock Hill, SC · On-site

Additionally, the Sr. Account Manager will attend tradeshows, conduct jobsite/customer office ... Integrates with customer's accounting and business operations practices to best support and ...

First American

Sr Client Account Manager

Fort Mill, SC · On-site

$88K - $118K/yr

Manage multiple processes and projects and work with internal departments to develop and improve ... operational units * Work with client and internal business units on contract changes, change ...

Paymentus

Account Director

Charlotte, NC · On-site

Summary/Objective The Paymentus Account Management Team is responsible for the retention ... managing the lifecycle of software development and overseeing 24x7 secure technical operations ...

Legal Solutions Group

Accounting Assistant

Rock Hill, SC

$16.50 - $21.50/hr

Prepare cash receipt and disbursement report under supervision of Account Manager, as needed ... Ability to work accurately and quickly under operational deadlines * Good working knowledge of MS ...

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All JobsOperational Account JobsOperational Account Manager JobsOperational Account Manager Jobs in Lancaster, SC

Operational Account Manager information

See Lancaster, SC salary details

$25.2K

$56.1K

$90.4K

How much do operational account manager jobs pay per year?

As of Jul 28, 2026, the average yearly pay for operational account manager in Lancaster, SC is $56,132.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $66,900.00 per year, depending on experience, location, and employer.

Is ops manager higher than GM?

An Operations Manager (Ops Manager) typically oversees daily operational activities within a company or department, focusing on efficiency and process improvement. A General Manager (GM) usually has broader responsibilities, including strategic planning, overall business performance, and managing multiple departments. In many organizations, the GM is considered higher in hierarchy than the Ops Manager, but this can vary depending on the company's structure and industry.

What is an Operational Account Manager?

An Operational Account Manager is responsible for overseeing the day-to-day management of client accounts, ensuring service delivery aligns with client expectations and contractual agreements. They act as a liaison between the client and internal teams, addressing operational issues, optimizing processes, and identifying areas for improvement. Their goal is to build strong client relationships, resolve any service-related concerns, and help clients achieve their business objectives through effective account management.

What does an account operations manager do?

An account operations manager oversees the daily functions related to client accounts, ensuring smooth service delivery and operational efficiency. They coordinate between sales, customer service, and technical teams, often using tools like CRM software, and may analyze data to improve processes and client satisfaction.

What are the key skills and qualifications needed to thrive as an Operational Account Manager, and why are they important?

To thrive as an Operational Account Manager, you need expertise in account management, operational processes, and a solid understanding of business strategy, typically supported by a relevant degree and experience in client-facing roles. Familiarity with CRM software, data analysis tools, and project management platforms is commonly required. Strong interpersonal communication, problem-solving abilities, and attention to detail set standout professionals apart in this role. These competencies are essential for effectively managing client relationships, ensuring operational efficiency, and driving customer satisfaction.

What is the difference between Operational Account Manager vs Customer Success Manager?

AspectOperational Account ManagerCustomer Success Manager
Primary FocusManaging account operations, processes, and service deliveryEnsuring customer satisfaction and retention
Required SkillsAccount management, process optimization, communicationCustomer relationship management, problem-solving, communication
Work EnvironmentClient sites, operations teams, account management platformsCustomer-facing, support teams, CRM tools
CertificationsOften requires project management or industry-specific certificationsOften requires customer service or success certifications

While both roles involve managing client relationships, the Operational Account Manager focuses on operational processes and service delivery, ensuring smooth account functioning. The Customer Success Manager emphasizes building strong customer relationships to promote satisfaction and retention. Both roles are vital in client management but serve different strategic purposes within organizations.

What jobs in the US pay 300,000 a year?

Operational Account Managers typically do not earn $300,000 annually, but high-level roles such as senior executives, investment bankers, specialized physicians, and certain technology or finance professionals can reach or exceed this salary level. Achieving this income often requires extensive experience, advanced skills, and often leadership responsibilities or specialized certifications.

How does an Operational Account Manager typically collaborate with internal teams to address client needs?

Operational Account Managers work closely with various internal departments, such as sales, customer support, logistics, and finance, to ensure clients receive seamless service and solutions. They act as the main point of contact for clients, translating client requirements into actionable tasks for internal teams and coordinating efforts to resolve issues promptly. This collaborative approach helps build strong client relationships and ensures that service delivery meets or exceeds expectations. Regular meetings and status updates are common practices to keep all stakeholders aligned.

What is the average salary for an account manager?

The average salary for an operational account manager typically ranges from $60,000 to $85,000 per year, depending on experience, industry, and location. Many account managers also receive bonuses and commissions based on performance, and strong communication and CRM skills are often required.
What cities near Lancaster, SC are hiring for Operational Account Manager jobs? Cities near Lancaster, SC with the most Operational Account Manager job openings:
Operational Account Manager jobs near you
Account Manager

Account Manager

Paymentus

Charlotte, NC • On-site

Full-time

Posted 25 days ago

Job description

Summary/Objective
The Paymentus Account Management Team is responsible for the retention, relationship expansion, revenue growth, reference-ability and overall satisfaction of existing Paymentus banking and fintech clients, through proactive communication, situational analysis, client education and information sharing, strategic planning, results driven up-sell/cross sell activities, issue escalation management, and effective marketing and product promotional campaign development.
Essential Functions/ Responsibilities
  1. Manage a high-volume portfolio of small-tier accounts; proactively re-engage dormant or under-connected clients to assess growth potential, strategically segmenting the portfolio into high-touch individual management or scalable "tech-touch" models. Develop formal account plans and client strategies to maximize client satisfaction and drive increased net revenue flow for each respective client, as well as Paymentus.
  2. Engage clients via telephone, through face-to-face client meetings, virtual meetings, conference/expo interactions, and through written communication, to ensure on-going proactive communication on a monthly basis or more frequently as requested

Supervisory Responsibility
This position does not have any supervisory responsibility or direct reports.
Education and Experience
  1. Minimum of 2+ years of direct experience in banking, financial services or fintech.
  2. Demonstrate a strong understanding of the financial institution landscape, including electronic bill payment (Bill Pay), merchant services, and core banking integrations. Maintain deep knowledge of card network rules (Visa/Mastercard), Nacha regulations, and banking compliance standards (e.g., BSA/AML, PCI-DSS).
  3. Must have 2+ years of experience directly managing a portfolio of institutional and/or commercial clients ("Billers/Merchants"), across multiple industries and business verticals, with a proven track record of consistently meeting or exceeding up-sell/cross-sell production goals and revenue retention targets
  4. Must have advanced oral and written communications skills including the ability to make presentations and deliver messaging on complex and sensitive information for audiences at all levels
  5. Proven ability to effectively negotiate contract renewals with a firm understanding of pricing guidelines, product applicability, and acceptable terms and conditions; must be able to influence stakeholders to ensure that all agreements preserve profitability and mitigate risk to Paymentus
  6. Experience preparing comprehensive Request for Proposals, Request for Bids, Vendor Requirement Requests
  7. Must demonstrate level of self-sufficiency to manage portfolio, drive the client relationship, and lead customer meetings without Paymentus leadership presence
  8. Must demonstrate highly effective time management skills to drive the strategic and operational relationship of a portfolio of up to 40 clients
  9. Must demonstrate proficiency in financial modeling with high level understanding of client profitability
  10. Must have understanding of revenue cycle management and revenue collection
  11. Proven ability to comprehend, document and articulate client requirements and business rules for change requests and/or secondary product implementations
  12. Act as voice of customer, partnering with internal team members to drive any customer issues/escalations to resolution
  13. Experience selling SAAS and/or cloud-based solutions strongly preferred
  14. Familiarity with Salesforce™ or similar CRM strongly preferred
  15. Familiarity with PCI DSS Compliance, credit/debit card association regulations, and NACHA rules strongly preferred
  16. Familiarity with Microsoft Office Suite required
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones.
Physical Demands
Prolonged periods of sitting at a desk and working on a computer. Must be able to lift 15 pounds at times. Must be able to travel.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, during normal business hours. Occasional evening and weekend work may be required as job duties demand.
Travel
Travel requirement is up to 35%, however, may be greater or less than during certain periods of the year
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
EEO Statement
Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to actual or perceived race, creed, color, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, national origin, ancestry, citizenship status, religion, marital status, physical or mental disability, military service or veteran status, genetic information, protected medical condition as defined by applicable state or local law, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, access to facilities and programs and general treatment during employment.
Reasonable Accommodation
Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others.
An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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