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Operation Support Manager Jobs in Washington (NOW HIRING)

PBG

Deputy Program Support Manager

Washington, DC · On-site

$131K/yr

PBG's McLean, VA office is seeking a senior operations and workforce-management professional to serve as Deputy Program Support Manager. This role will support the Contract Program Support Manager in ...

BlueForce Inc

RASD - Program Support Manager

MD · On-site

$80K - $115K/yr

A minimum of five (5) years of professional experience in program management, operations support or administrative leadership roles. * Five (5) or more years of demonstrated experience planning ...

Blueforce

RASD - Program Support Manager

Morningside, MD · On-site

$80K - $115K/yr

A minimum of five (5) years of professional experience in program management, operations support or administrative leadership roles. * Five (5) or more years of demonstrated experience planning ...

BLUEFORCE INC

RASD - Program Support Manager

MD · On-site

A minimum of five (5) years of professional experience in program management, operations support or administrative leadership roles. * Five (5) or more years of demonstrated experience planning ...

Dlapiper

Legal Support Manager

Washington, DC · Hybrid

Summary The Legal Support Manager, working in collaboration with and in support of the firm ... smooth operation of assistant work and document processing. Coordinate backup and overflow ...

DANE LLC

Program Support Manager (PSM)

Arlington, VA · On-site

$122K - $150K/yr

Vision insurance Program Support Manager (PSM) Location: Passport Headquarters, Washington, DC (on ... Oversee all daily operations at Passport Headquarters and ensure performance meets or exceeds all ...

DANE LLC

Program Support Manager (PSM)

Arlington, VA · On-site

Vision insurance Program Support Manager (PSM) Location: Passport Headquarters, Washington, DC (on ... Oversee all daily operations at Passport Headquarters and ensure performance meets or exceeds all ...

PBG

Contract Program Support Manager

Washington, DC · On-site

Lead transition-in, transition-out, continuity, additional operational support, and authorized ... Project Management Professional (PMP) certification. * Eight (8) years of progressive management ...

Bic-1

Operational Support

Washington, DC · On-site

Operational Support STAHL Companies provides the Program Management for its Channel of Commercial Technology companies in Government that consist of Small Businesses and New Technology start-ups.

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Operation Support Manager information

What does an Operation Support Manager do?

An Operation Support Manager oversees and coordinates the administrative and logistical functions necessary to ensure smooth daily operations within an organization. They manage support teams, streamline processes, and work closely with other departments to resolve operational issues efficiently. Their responsibilities often include monitoring performance, implementing best practices, and ensuring compliance with company policies and standards. By optimizing workflow and resource allocation, they help organizations achieve their operational goals.

How does an Operation Support Manager typically collaborate with other departments to ensure smooth business operations?

Operation Support Managers play a critical role in bridging communication between various departments such as logistics, customer service, IT, and upper management. They coordinate cross-functional projects, troubleshoot operational bottlenecks, and ensure that each department has the support and resources needed to meet organizational goals. Regular meetings, status updates, and process documentation are common practices to maintain alignment and drive efficiency. This collaborative approach helps identify improvement areas and promotes a unified workflow across the company.

What are the key skills and qualifications needed to thrive as an Operation Support Manager, and why are they important?

To thrive as an Operation Support Manager, you need strong organizational, problem-solving, and leadership abilities, typically supported by a bachelor's degree in business, operations management, or a related field. Familiarity with ERP systems, workflow management tools, and process improvement methodologies such as Lean or Six Sigma is commonly required. Excellent communication, adaptability, and interpersonal skills help you collaborate effectively with teams and drive operational efficiency. These competencies are essential to ensure smooth business operations, resolve issues quickly, and support overall organizational goals.

What is the difference between Operation Support Manager vs Operations Coordinator?

AspectOperation Support ManagerOperations Coordinator
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like PMP are a plusUsually requires a high school diploma or associate degree; some roles prefer relevant certifications
Work EnvironmentManages teams, oversees support functions, and collaborates with multiple departmentsSupports daily operations, coordinates tasks, and assists in process implementation
Employer & Industry UsageCommon in corporate, logistics, and manufacturing sectorsFound across various industries including retail, healthcare, and logistics

The Operation Support Manager focuses on overseeing support functions and managing teams, requiring more advanced credentials. In contrast, the Operations Coordinator handles daily operational tasks and coordination, often with less formal education. Both roles are essential for smooth operations but differ in scope and responsibilities.

What is an operation support manager?

An operations support manager oversees daily operational activities within an organization, ensuring processes run efficiently and effectively. They coordinate between departments, manage staff, and utilize tools like enterprise resource planning (ERP) systems to support business functions. Strong leadership, problem-solving skills, and knowledge of operational procedures are essential for this role.

What is the role of an operation support manager?

An operation support manager oversees daily operational activities within an organization, ensuring processes run efficiently and effectively. They coordinate between departments, manage resources, and implement procedures to optimize performance, often using tools like ERP systems and data analysis. Strong leadership, communication skills, and problem-solving abilities are essential for this role.

What cities in Washington are hiring for Operation Support Manager jobs?

Cities in Washington with the most Operation Support Manager job openings:

Infographic showing various Operation Support Manager job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 18% Part Time, 2% Temporary, and 8% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

Deputy Program Support Manager

Washington, DC • On-site

PBG
See more jobs at PBGexternal

$131K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Key responsibilities

  • Support the Contract Program Support Manager by maintaining management continuity and coordinating daily operations across teams and workstreams.

  • Track staffing levels, attendance, schedules, training, onboarding, and employee performance, and support staffing and operational planning.

  • Lead operational meetings, monitor performance metrics, and support preparation of management reports, plans, and contract deliverables.

Job description

PBG delivers mission-focused solutions that eliminate inefficiency and power transformation for federal agencies requiring agility, security, and impact.
Location: Washington, DC
Clearance/Screening Requirements: Candidates must be U.S. Citizens, possess or be able to obtain the required SECRET security clearance.
Position Summary:
PBG's McLean, VA office is seeking a senior operations and workforce-management professional to serve as Deputy Program Support Manager. This role will support the Contract Program Support Manager in directing day-to-day performance, staffing continuity, quality, reporting, security, and issue resolution across a large on-site workforce. The Deputy Program Support Manager must be prepared to maintain management continuity, coordinate multiple operational teams, and convert performance data and customer priorities into timely actions.
Key Responsibilities:
The Deputy Program Support Manager shall be responsible for the following:
  • Act for the Contract Program Support Manager when delegated or during absences and maintain continuity of management authority.
  • Coordinate daily operations across teams, offices, workstreams, and labor categories.
  • Track staffing levels, vacancies, attendance, schedules, overtime requests, training, onboarding, and employee performance.
  • Lead operational meetings, action-item tracking, issue escalation, corrective actions, and follow-through.
  • Monitor productivity, accuracy, timeliness, backlog, customer service, and quality metrics and recommend improvements.
  • Support preparation of management plans, monthly reports, briefings, staffing forecasts, risk registers, and contract deliverables.
  • Coordinate with Team Leaders to balance workload, maintain coverage, and address performance or conduct concerns.
  • Enforce Privacy Act, PII, internal control, standards-of-conduct, physical-security, and information-security requirements.
  • Support recruiting, retention, succession planning, cross-training, knowledge transfer, and replacement readiness.
  • Assist with transition, surge, additional operational support, and authorized overtime planning.
Minimum Qualifications:
  • Bachelor's degree.
  • Six (6) years of progressive management experience in a high-volume production or office environment.
  • Three (3) years managing a team comparable in size and scope to the Headquarters personnel assigned.
  • Three (3) years of managing a seasonal or temporary workforce.
  • Three (3) years of experience using Microsoft Word, PowerPoint, Excel, and Outlook.
  • Ability to prepare management, business, technical, and personnel reports, reviews, and documents for internal and external use.
  • Knowledge and expertise in personnel management, with excellent oral and written communication skills.
  • Advanced proficiency in Microsoft Office applications.
  • Ability to prioritize workload for large teams and demonstrate excellent organizational skills.
  • Ability to interpret and apply regulatory material.
  • Ability to perform the duties of any Records Support Associate.
  • Must be bondable if performing cashier closeout functions.
  • Ability to work on-site in Washington, DC and sustain long-term availability.
  • Ability to lift and transport up to 45 pounds.
  • Proposal-ready resume with complete month/year dates that clearly substantiates every mandatory qualification.
Highly Valued Qualifications:
  • Prior experience supporting the Department of State, identity services, records operations, fraud support, or high-volume citizen-service programs.
  • PMP, Lean Six Sigma, quality, workforce management, or related certification.
  • Advanced degree in management, public administration, business, or related discipline.
  • Experience managing Service Contract Act-covered or multi-site federal workforces and rapid staffing fluctuations.

#WHYPBG
We have successfully built a company culture based on our single most important asset - our employees. At PBG we are passionate about employee engagement and make it our business to provide our employees a range of challenging and rewarding opportunities that align with business strategy, promote team work and inspire innovation. A job is where you are spending most of your day, so PBG believes in making it a fun, collaborative and productive environment. We want our employees to have the opportunity to grow and be part of a company that is making a lasting contribution to our customers.
Benefits:
  • 401K Retirement Plan
  • Medical Plan options with significant financial investments from PBG
  • Prescription benefit plan
  • Dental and Vision coverage
  • Employee Assistance Program
  • Short term / Long-term disability
  • Supplemental group life and AD&D options
  • Yearly Bonuses
  • Generous Paid Time Off / Paid Holidays
  • Career/Professional Development Program
  • Spot Bonus Program

Equal Employment Opportunity Statement:
PBG is an equal opportunity employer and makes all employment decisions based on job-related qualifications, skills, experience, and business needs. We do not discriminate against any applicant or employee based on legally protected characteristics, including but not limited to race, color, religion, sex, national origin, age, disability, genetic information, or veteran status, in accordance with applicable federal, state, and local laws. PBG complies with all laws regarding non-discrimination in employment in every location in which the company operates
Disclaimer:
This job description reflects management's assignment of essential job functions but is not intended to be a comprehensive list of all activities, duties and responsibilities required by the job incumbent. Nothing in the herein restricts management's right to assign or reassign duties and responsibilities to this job at any time.
This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

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