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Operation Service Manager Jobs in Washington (NOW HIRING)

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Service Manager

Washington, DC · On-site

$90K - $125K/yr

Service Manager Sylvester's Dock & Door * Washington, DC Metro $90,000 - $125,000 base + company ... Oversee daily service department operations, including scheduling, dispatching, and job ...

Service Managers direct day-to-day field service operations and are responsible for much more. Service Managers are in the field with Technicians on a daily basis - coaching, teaching, and engaging ...

The Woodbridge Service Manager is responsible for overseeing the operations of the service departments daily, to ensure that all repairs and customer service interactions are of the highest quality.

Service Manager

Rockville, MD · On-site

$90K - $100K/yr

We are looking to hire a Service Manager to manage day-to-day operations at Roda. The ideal candidate will have a "start-up" mentality, thrive in a fast-paced environment, have demonstrated ...

We are looking to hire a Service Manager to manage day-to-day operations at Roda. The ideal candidate will have a "start-up" mentality, thrive in a fast-paced environment, have demonstrated ...

Service Manager

Rockville, MD · On-site

$90K - $100K/yr

We are looking to hire a Service Manager to manage day-to-day operations at Roda. The ideal candidate will have a "start-up" mentality, thrive in a fast-paced environment, have demonstrated ...

Service Manager

Rockville, MD · On-site

$80 - $100/hr

We are looking to hire a Service Manager to manage day‑to‑day operations at Roda. The ideal candidate will have a "start‑up" mentality, thrive in a fast‑paced environment, have demonstrated ...

Service Manager

Lanham, MD · On-site

$21.63 - $32.45/hr

Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs ... the automotive service environment from proficient management of paperwork and customer ...

Pay: $50,000.00 - $80,000.00 annually Bubba's 33, part of the Texas Roadhouse brand family, is looking for a rockstar Service Manager to oversee all Front of House daily operations, manage all Front ...

Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs ... the automotive service environment from proficient management of paperwork and customer ...

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Operation Service Manager information

What is the difference between Operation Service Manager vs Service Coordinator?

AspectOperation Service ManagerService Coordinator
Required CredentialsBachelor's degree in business, management, or related field; often certifications in operations or service managementHigh school diploma or associate degree; customer service or administrative certifications beneficial
Work EnvironmentOversees multiple teams, manages operations, and ensures service delivery efficiencyCoordinates service appointments, communicates with clients and technicians, and handles scheduling
Employer & Industry UsageCommon in industries like manufacturing, logistics, and facilities managementTypically found in service industries such as HVAC, plumbing, and appliance repair

The Operation Service Manager focuses on overseeing overall service operations, managing teams, and ensuring efficiency. In contrast, the Service Coordinator handles scheduling, customer communication, and day-to-day client interactions. Both roles are essential but differ in scope and responsibilities within service organizations.

What does an operation service manager do?

An operations service manager oversees the delivery of services within an organization, ensuring efficient processes, customer satisfaction, and team coordination. They often manage staff, monitor performance metrics, and implement improvements, typically requiring strong leadership, communication skills, and familiarity with operational tools. The role may also involve scheduling, reporting, and maintaining quality standards.

What cities in Washington are hiring for Operation Service Manager jobs?

Cities in Washington with the most Operation Service Manager job openings:

Operations/Service Manager II

Forestville, MD

Burlington
Retail • 10K+ employees

$24.15 - $33.35/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday


Key responsibilities

  • Lead the Customer Service and Cashier teams, ensuring compliance with company policies and standards.

  • Manage the overall execution of store operations and receiving Standard Operating Procedures (SOPS).

  • Act as the Manager on Duty (MOD) and support the Store Manager in staffing, training, and other operational areas.


Burlington rating

4.5

Company rating: 4.5 out of 10

Based on 947 frontline employees who took The Breakroom Quiz

20th of 21 rated department stores


Job description

Position OverviewAre you a proven leader with a strong drive to succeed?
Do you work well in a process-driven environment where organization and efficiency are critical to success?
Are you an expert multitasker who would thrive in a high-energy environment?
If so, then this might be the right opportunity for you!
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations of the store. You will serve as a role model for store associates, demonstrating and reinforcing the company's Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results. You'll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism.A Day in the Life
  • Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
  • Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
  • Manage the overall execution of operations and receiving SOPS.
  • Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.
  • Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.
  • Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
  • Assist in the management of other store operations areas as needed.
  • Communicate effectively with the District and Regional Management teams.
You'll Come With
  • 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization
  • Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required.
  • Ability to lift and move boxes weighing up to 40 lbs.
  • Experience utilizing scheduling and reporting computer software.
  • Travel may be required from time to time.
Come join our team. You're going to like it here!

You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington's benefits package includes medical, dental and vision coverage including life and disability insurance. Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us.

Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Compensation Range: $24.15 - $33.35

What Burlington employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Burlington logo

About Burlington

Sourced by ZipRecruiter

At Burlington, we embrace the many facets of diversity that strengthen our communities where we live and work every day. If you want to grow your retail career with a caring and inclusive organization, come join the Burlington Stores team as a Customer Service Supervisor, Selling Floor Supervisor or Receiving Team Supervisor!

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Burlington, NJ, US