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Opcon information

What is the difference between Opcon vs Network Operations Center (NOC) Technician?

AspectOpconNetwork Operations Center (NOC) Technician
Required credentialsIT certifications, technical trainingNetworking certifications, technical training
Work environmentData centers, IT departments, automation systemsNetwork monitoring centers, IT support environments
Employer and industry usageIT service providers, automation companiesTelecom, internet service providers, large enterprises

Opcon roles focus on automation and system management, often involving scripting and software tools, while NOC Technicians primarily monitor and troubleshoot network issues. Both roles require technical certifications and work in IT environments, but Opcon emphasizes automation systems, whereas NOC Technicians focus on network infrastructure support.

What are Opcon roles and responsibilities?

Opcon refers to operational control positions or systems, often within IT or energy management sectors. In IT, Opcon professionals typically manage automated job scheduling, workflow automation, and system monitoring to ensure efficient and reliable operations. In the energy sector, Opcon may refer to operational control of power plants or energy systems, overseeing performance, maintenance, and safety. The specific duties can vary depending on the industry, but generally include ensuring system uptime, troubleshooting issues, and optimizing operational processes.

What are some common challenges faced by Opcon operators, and how can they be addressed?

Opcon operators often encounter challenges such as rapidly responding to system alarms, managing multiple control panels simultaneously, and effectively communicating with engineering and maintenance teams during critical situations. Staying organized and maintaining clear, concise logs of operational changes can help manage these demands. Additionally, ongoing training and regular drills are essential for staying updated on standard operating procedures and safety protocols, ensuring operators remain prepared for both routine and emergency scenarios.

What are the key skills and qualifications needed to thrive as an Operations Controller (Opcon), and why are they important?

To thrive as an Operations Controller, you need strong analytical abilities, a solid understanding of operational processes, and a degree in finance, business, or a related field. Familiarity with ERP systems, data analysis software, and financial reporting tools is typically required. Excellent communication, problem-solving, and attention to detail set top performers apart in this role. These skills are crucial for ensuring accurate monitoring, reporting, and optimization of business operations, directly impacting organizational efficiency and profitability.
What are popular job titles related to Opcon jobs in Delaware? For Opcon jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Opcon jobs in Delaware look for? The top searched job categories for Opcon jobs in Delaware are:
What cities in Delaware are hiring for Opcon jobs? Cities in Delaware with the most Opcon job openings:
Opcon jobs near you
AVP of Information Technology

AVP of Information Technology

Dover Federal Credit Union

Dover, DE • On-site

$124K - $156K/yr

Other

Posted 15 days ago

Job description

Description

General Summary

The Assistant Vice President (AVP) of IT is a strategic leadership role responsible for the operational excellence and security of the credit union's technology environment. This individual will bridge the gap between high-level strategy and technical execution, overseeing a diverse portfolio that includes infrastructure and member-facing core systems.

The ideal candidate is a hands-on leader with deep roots in the Credit Union industry, possessing a mastery of the Symitar Episys core platform and a commitment to ITSM/ITIL frameworks.

Essential Functions

  • Network & Telecom: Oversee the design, maintenance, and uptime of LAN/WAN, cloud architecture, and VoIP/telecom systems across all branches.
  • Operations & Help Desk: Manage the ticketing system, ensuring high internal satisfaction and adherence to Service Level Agreements (SLAs).
  • Business Continuity: Lead disaster recovery (DR) planning and testing to ensure 24/7 availability of member services.
  • Maintain a robust security posture, overseeing firewalls, endpoint protection, and identity management.
  • Ensure the credit union remains compliant with NCUA regulations and internal audit requirements.
  • Manage the response strategy for potential security incidents or vulnerabilities.
  • Symitar Oversight: Serve as the primary stakeholder for the Symitar (Episys) core environment, including PowerOn scripting, third-party integrations, and release management.
  • Business Analysis: Lead the Business/System Analyst in translating department needs into technical requirements, ensuring IT initiatives align with business goals.
  • Implement ITIL/ITSM best practices to standardize change management, incident response, and all other ITIL best practices
  • Visionary Leadership: Ability to mentor technical staff while communicating complex IT concepts to non-technical stakeholders.
  • Ensure active and on-going coaching and development to assigned department staff
  • Foster a culture of innovation, accountability, and continuous improvement within the Information Technology department.
  • Vendor Management: Experience negotiating contracts and managing relationships with key partners.
  • Adaptive Problem Solving: A "cool under pressure" professional presence is essential for managing system outages or security threats.
  • Responsible for managing risks specific to related job functions with an expectation to make and support risk-informed decisions and remain diligent in identifying emerging risks that could jeopardize the success of the Credit Union.
  • All other duties as assigned.

Requirements

Education & Certifications

  • Education: Bachelor's degree in Computer Science, Information Technology, or Business Administration. A Master's degree (MBA or MS in IT Management) is highly desirable.
  • ITSM Framework: ITIL 4 Foundation certification is required to ensure alignment with service management standards. Intermediate or Expert levels are a significant plus.

Technical Expertise

  • Core Banking: Minimum of 5 years of hands-on experience with the Jack Henry (Symitar) Episys platform. Familiarity with PowerOn, Synergy, OPCON and Image Center is preferred.
  • Network & Telecom: Solid understanding of MSP, SD-WAN, Fortinet, and Cisco-based environments. Experience managing hosted VoIP/PBX solutions.
  • Operations & Infrastructure: Mastery of Microsoft 365 administration, Azure/AWS cloud environments, and Nutanix virtualization.
  • Security Operations: Experience with SIEM tools, multi-factor authentication (MFA) deployment, and vulnerability management

Experience & Leadership

  • Management: At least 5 years of experience leading multi-disciplinary teams (Help Desk, SysAdmins, and BAs).
  • Financial Services: Deep understanding of the regulatory landscape (NCUA, GLBA, FFIEC) and the unique "people-first" culture of credit unions.
  • Strategic Planning: Proven track record of developing 3-year IT roadmaps and managing CAPEX/OPEX budgets exceeding $1M+.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to stand, walk, bend, kneel, and reach above or at shoulder level. The employee must occasionally lift/push/pull and/or carry up to 50 pounds.

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