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Online Reputation Specialist Jobs in Decatur, GA

Geotab

Strategic Communications Specialist

Atlanta, GA · On-site

Build and manage relationships with journalists and external stakeholders to build reputation and ... We encourage work-life balance and keep the Geotab culture going strong with online social events ...

Sherwin-Williams

Customer Service Specialist

Atlanta, GA · On-site

$16.25 - $21.75/hr

... reputation and is necessary to protect the safety of the Company's customers, staff, employees ... Step 1 - Online Application Find the role(s) that interest you on our Careers page: Set aside 15 ...

Sherwin-Williams

Customer Service Specialist

Johns Creek, GA · On-site

$15.75 - $20.75/hr

... reputation and is necessary to protect the safety of the Company's customers, staff, employees ... Step 1 - Online Application Find the role(s) that interest you on our Careers page: Set aside 15 ...

Sherwin-Williams

Customer Service Specialist

Atlanta, GA · On-site

$17.50/hr

... reputation and is necessary to protect the safety of the Company's customers, staff, employees ... Step 1 - Online Application Find the role(s) that interest you on our Careers page: Set aside 15 ...

Sherwin-Williams

Customer Service Specialist

Atlanta, GA · On-site

$16.25 - $21.75/hr

... reputation and is necessary to protect the safety of the Company's customers, staff, employees ... Step 1 - Online Application Find the role(s) that interest you on our Careers page: Set aside 15 ...

Sherwin-Williams

Customer Service Specialist

Johns Creek, GA · On-site

$16 - $21.25/hr

... reputation and is necessary to protect the safety of the Company's customers, staff, employees ... Step 1 - Online Application Find the role(s) that interest you on our Careers page: Set aside 15 ...

Sherwin-Williams

Customer Service Specialist

Kennesaw, GA · On-site

$15.75 - $20.75/hr

... reputation and is necessary to protect the safety of the Company's customers, staff, employees ... Step 1 - Online Application Find the role(s) that interest you on our Careers page: Set aside 15 ...

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Online Reputation Specialist information

Online Reputation Specialist jobs near you
Infographic showing various Online Reputation Specialist job openings in Decatur, GA as of August 2026, with employment types broken down into 65% Full Time, 33% Part Time, and 2% Contract. Highlights an 78% Physical, 1% Hybrid, and 21% Remote job distribution.

Brand Reputation Specialist

Sandy Springs, GA • On-site

asburyauto
Automobile Dealers • 10K+ employees

6.2

Company rating: 6.2 out of 10

Based on 85 frontline employees who took The Breakroom Quiz

102nd of 155 rated car dealerships

Recommended by students

Respectful managers

Learn more about asburyautoexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

The Brand Reputation Specialist monitors numerous social media platforms, reputation software, and review sites for customer reviews, messages and comments. They are attentive to online "buzz" surrounding various business partners. This role can include duties ranging from fielding customer phone calls to monitoring business listings (sales, service, parts) for accuracy of information and making necessary updates to pertinent information.

Duties/Responsibilities

Develops and demonstrates subject matter knowledge:

  • Demonstrates knowledge of current trends, technology and best practices in how customers and prospects express their opinions about our business partners and brands.
  • Keeps current on store’s hours of operation, location, key contacts and makes updates to sites such as Google business accounts.
  • Demonstrates a deep knowledge of core agency service offerings/capabilities.
  • Possesses working knowledge of Google Business Profiles, 3rd party automotive listing sites, Facebook, Twitter, YouTube, Google, Yelp, etc.
  • Has a working knowledge of social media copywriting techniques and best practices.
  • Performs quality work in support of the organizational North Star: "to be the most guest-centric automotive retailer:
  • Crafts review responses for both positive and negative reviews.
  • Ability to differentiate between negative business feedback vs. potential public relations issue and the ability to escalate accordingly.
  • Collaborates with team members and clients to assist in quick and efficient customer service that matches and reinforces client goals.
  • Measures and reports changes in ratings and identify trends and pain points.
  • Works with third-party reputation management partner to generate performance reports.

Executes responsibilities proactively with professionalism and accountability:

  • Demonstrates ability to handle concurrent tasks/projects.
  • Works within a fast-paced corporate retail environment.
  • Shows the ability to stay calm in all types of situations.
  • Works within structured timelines to meet deadlines.
  • Shows consistent attention to detail and accuracy.
  • Presents him/herself professionally in appearance and demeanor.

Shares information, requests, and acknowledgements professionally and clearly:

  • Coordinates clearly and consistently with other team members involved in marketing projects.
  • Maintains client relationships along with vendor and interdepartmental relationships.
  • Demonstrates excellent communication skills.

Education, Experience and Ability

  • Bachelor’s degree
  • In office expectation with ability to WFH one day out of five pending approval
  • Maintain valid driver’s license and MVR within company policy requirements
  • Must be able to pass pre-employment screens (background & drug test)

Pay and Recognition: 

  • Weekly pay
  • Paid holidays & paid time off 
  • Paid training 
  • Stock Awards (select management and front-line team member’s eligible)

Insurance / Retirement: 

  • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans 
  • Up to 12 weeks paid pregnancy leave (disability leave) 
  • Paid Parental Leave 
  • Health savings 
  • Flex spending accounts (tax free) 
  • Short-term and Long-term disability plans 
  • Life Insurance (Whole Life and Term) 
  • 401k with company match

Learning, Tuition Assistance and Career Development: 

  • Digital career path tool to assist with career development 
  • Continuous training through Asbury's Internal Learning Management System 

Professional growth and development opportunities Additional advantages: 

  • Student loan relief resources 
  • Employee assistance program 
  • Employee discounts on parts and service repairs 
  • Scholarship awards 
  • Opportunities to join our community service initiatives, which includes paid volunteer hours 
  • Aggressive Employee referral program with bonus opportunities

INDOTHER

Asbury Automotive logo

About Asbury Automotive

Sourced by ZipRecruiter

Asbury Automotive Group, based in Duluth, GA, US, is an eminent player in the automotive industry. Founded in 1995, it has evolved into one of the largest automotive retail and service companies in the US as featured on their website, asburyauto.com. Specializing in automotive dealership and related services, the company’s product line ranges across an extensive array of new and used vehicles, offering vehicle financing and insurance, as well as parts and service. Their mission is centered on enhancing the car ownership experience through a strategic blend of best-in-class results, operational excellence, and superior customer satisfaction.

Industry

Automobile dealers

Company size

10,000+ Employees

Headquarters location

Duluth, GA, US

Social media

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