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Online Reputation Management Jobs in Washington (NOW HIRING)

Biolumina

Vice President, Social Media

Washington, DC · On-site

$115 - $155/hr

... reputation management. The role will also provide executive positioning and thought leadership ... Experience building and managing engaged online communities across social media platforms. Deep ...

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Online Reputation Management information

See Washington salary details

$19.8K

$46K

$97.4K

How much do online reputation management jobs pay per year?

As of Aug 19, 2026, the average yearly pay for online reputation management in Washington is $45,979.00, according to ZipRecruiter salary data. Most workers in this role earn between $28,300.00 and $49,300.00 per year, depending on experience, location, and employer.

What is an online reputation management?

An Online Reputation Management (ORM) job involves monitoring, influencing, and improving a brand's or individual's online presence. ORM specialists track online reviews, social media mentions, and search results to manage public perception. They respond to negative feedback, implement SEO strategies, and create positive content to enhance reputation. The goal is to build trust, protect credibility, and ensure that a brand or individual is accurately represented online.

What are the typical daily responsibilities in online reputation management?

Daily tasks in Online Reputation Management often include monitoring brand mentions and reviews across various platforms, responding to customer feedback, and analyzing sentiment trends. Professionals in this role also develop and implement strategies to address negative publicity, collaborate with PR and marketing teams, and prepare regular reports on reputation trends and campaign effectiveness. You may engage directly with customers online to resolve issues diplomatically, create content that enhances the brand image, and stay updated on the latest digital reputation tools. This dynamic work environment offers opportunities to work cross-functionally and make a direct impact on the public perception of an organization.

What are the key skills and qualifications needed to thrive in online reputation management?

To thrive in Online Reputation Management, you need strong analytical abilities, expertise in digital marketing, and a solid understanding of SEO and crisis communication, usually supported by a bachelor's degree in marketing, communications, or a related field. Familiarity with reputation monitoring tools (such as Brand24 or Mention), social media platforms, and review management systems is commonly required, along with certifications in digital marketing or social media management being advantageous. Excellent written and verbal communication, problem-solving skills, and diplomacy help professionals handle sensitive situations and interact effectively with clients and stakeholders. These competencies are crucial for monitoring a brand’s online presence, managing crises gracefully, and sustaining a positive public image.

What are popular job titles related to Online Reputation Management jobs in Washington?

For Online Reputation Management jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Online Reputation Management jobs in Washington look for?

The top searched job categories for Online Reputation Management jobs in Washington are:

What cities in Washington are hiring for Online Reputation Management jobs?

Cities in Washington with the most Online Reputation Management job openings:

Online Reputation Management jobs near you
Infographic showing various Online Reputation Management job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 10% Part Time, 2% Temporary, and 6% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $45,979 per year, or $22.1 per hour.

Digital Customer Support Representative

Window Nation

Fulton, MD • On-site

$22.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Window Nation rating

8.9

Company rating: 8.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

2nd of 55 rated home improvement suppliers and fitters

Job description

One Goal, One Passion - Growth is Everything at Window Nation
Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.
Help Shape the Voice of a Brand Customers Trust
Are you someone who enjoys connecting with people online, solving problems, and creating positive customer experiences? Do you know how to turn a customer interaction into an opportunity to build trust and strengthen a brand?
At Window Nation, we're looking for a Digital Customer Support Representative to be the voice of our brand across social media, online review platforms, and other digital channels. In this role, you'll engage directly with customers and prospects, celebrate positive experiences, address concerns with empathy and professionalism, and help ensure every interaction reflects our commitment to exceptional service. This is a Hybrid role with a schedule that requires 3 days in office / 2 days remote.
Working closely with the Brand Reputation Manager, you'll play a key role in protecting and enhancing Window Nation's online reputation while providing valuable customer insights that help improve our business.
Core Role Responsibilities
  • Respond promptly and professionally to customer reviews, comments, and messages across social media and online review platforms.
  • Represent the Window Nation brand with a friendly, authentic, and solution-focused voice.
  • Identify customer concerns, escalate issues to internal partners, and follow them through to resolution.
  • Monitor response timelines and ensure service-level expectations are consistently met or exceeded.
  • Maintain accurate business listings and account information across digital platforms.
  • Share customer feedback and trends with internal teams to support continuous improvement.
  • Assist with creating and publishing engaging organic social media content.
  • Support customer incentive and recognition programs.
  • Contribute to additional marketing and brand reputation initiatives as needed.
Basic Qualifications
  • High school diploma, GED, or equivalent
  • Two or more years of customer service, marketing, communications, retail, hospitality, or similar customer-facing experience

Preferred Qualifications
  • Two or more years moderating online communities or responding to customers through digital channels
  • Experience using social media management platforms such as Sprout Social or HubSpot
  • Experience with CRM platforms such as Salesforce
  • Working knowledge of Microsoft Excel or similar spreadsheet applications
  • Strong written and verbal communication skills
  • Commitment to professionalism, accountability, and continuous improvement

$22.75 - $22.75 an hour
• Starting pay of $22.75 per hour
• Step progression pay increase after 12 months
• Full benefits package including medical, dental, vision, life insurance, and 401(k)
• Paid time off
• Paid training from Day One
• Growth opportunities in a rapidly expanding company
• A supportive team culture where your work truly matters
#LI-NB1
Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team - one that makes good decisions, drives innovation, and delivers better business results.
At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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