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Online Remote Bank Jobs in Raleigh, NC (NOW HIRING)

Afni, Inc.

Remote Customer Service Representative

Raleigh, NC · On-site +1

$15.50 - $21.25/hr

You can apply online here! Key Qualifications * Exceptional communication and active listening ... Wisconsin * Iowa What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet ...

Afni, Inc.

Remote Customer Service Representative

Raleigh, NC · Remote

$15.50 - $21.25/hr

You can apply online here! Key Qualifications * Exceptional communication and active listening ... Wisconsin * Iowa What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet ...

HMG Careers

Sales Representative Remote

Durham, NC · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers flexible work hours and clear paths for advancement into leadership and management. You will work ...

HMG Careers

Sales Representative Remote

Cary, NC · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers flexible work hours and clear paths for advancement into leadership and management. You will work ...

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All JobsOnline Bank JobsOnline Remote Bank JobsOnline Remote Bank Jobs in Raleigh, NC

Online Remote Bank information

What is the difference between Online Remote Bank vs Online Remote Customer Service Representative?

AspectOnline Remote BankOnline Remote Customer Service Representative
Required CredentialsBanking certifications, financial knowledgeCustomer service skills, communication skills
Work EnvironmentBanking platform, financial systemsCustomer support software, communication tools
Employer & Industry UsageFinancial institutions, banksVarious industries, customer service centers
Common Search & ComparisonFinancial services, banking rolesCustomer support, client assistance

Online Remote Bank roles focus on banking and financial services, requiring financial certifications and knowledge of banking systems. In contrast, Online Remote Customer Service Representatives handle customer inquiries across industries, emphasizing communication skills and support tools. Both roles are remote but serve different functions within the customer interaction spectrum.

Can I work remotely for an online remote bank?

Online remote bank jobs often offer remote work options, allowing employees to perform tasks such as customer service, account management, or financial analysis from home. These roles typically require internet access, relevant skills, and sometimes specific certifications, with flexible schedules being common in remote banking positions.

What are the most commonly searched types of Remote Bank jobs in Raleigh, NC?

The most popular types of Remote Bank jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Online Remote Bank jobs?

Cities near Raleigh, NC with the most Online Remote Bank job openings:

Online Remote Bank jobs near you
Infographic showing various Online Remote Bank job openings in Raleigh, NC as of August 2026, with employment types broken down into 86% Full Time, 7% Part Time, and 7% Contract. Highlights an 100% Remote job distribution.

Customer Service Representative I (Remote Raleigh, NC)

First Citizens Bank

Raleigh, NC • On-site, Remote

$15.50 - $21.25/hr

Full-time

Posted 16 days ago

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

107th of 171 rated banks

Job description

Overview
This is a remote role that may only be hired in the following locations: NC
We are looking for candidates who live within 50 miles of our location: 100 E. Tryon Road, Raleigh, NC 27603
Are you looking for a fun and exciting career in the Financial Services Industry?
Are you someone who values integrity?
Are you someone who wants to help valuable customers and resolve issues?
Are you looking for stability?
First Citizens Bank is hiring multiple full-time Customer Service Representatives in our inbound Customer Engagement Center for remote positions. Training will be conducted remote and onsite. After training, candidates have the opportunity to work remote but that may be adjusted at any time based on business-related or performance-based reasons. Candidates must be willing to commute to our office on the 1st day, during the training period, and for other business initiatives as needed.
Bilingual skills (Spanish) are a plus.
Based on the nature of our business, the Bank has certain restrictions on hiring people with criminal histories involving financial crimes, certain drug-related offenses, dishonesty, or breach of trust. Accordingly, we conduct fingerprinting and background checks (criminal, education and verification of previous employment), prior to employment. The Bank will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and federal law including Section 19 of the Federal Deposit Insurance Act.
Hours of Operation: Monday - Friday 8am - 9pm EST, Saturday & Sunday 8am - 8pm EST, various full-time schedules available
Responsibilities
  • Client Service - Answers inbound client calls and chats spanning multiple banks and states. Addresses needs ranging from routine balance and transaction questions to more complex issues requiring further research. Utilizes available Bank tools and resources to provide timely, accurate resolution for each client. Maintains high client service standards throughout all activities.
  • Business Proficiency - Serves as a resource on operations, policy, and procedure information to both associates and clients. Maintains current knowledge of client calls regarding retail, commercial, bankcard, and online banking. Communicates enterprise-wide changes and impacts to clients as necessary.
  • Crime Mitigation - Serves as initial point of contact for reported fraud and forgery. Documents the reported activity and takes appropriate action. Actions may include opening, closing, or placing holds on accounts as well as refunding feeds, submitting affidavits, and escalating to the appropriate internal parties.
  • Sales Support - Identifies cross-sales opportunities through client profiles and account detail information. Promotes Bank products to clients and makes referrals to sales teams when possible.

Qualifications
High school diploma or GED with 1 year call center or customer service experience
Additional Requirements:
* Strong verbal and written communication skills
* Working knowledge of PC-based software
* Ability to work in multiple software applications at one time
* Strong keyboard skills
* Ability to multi-task in a fast-paced environment
* Ability to display professionalism while interacting with others
Other Preferred Qualifications:
* Call center experience
* Bachelor's degree
* Financial Services experience
* Bilingual (Spanish)
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

What First Citizens Bank employees say

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