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Online Remote Bank Jobs in Indiana (NOW HIRING)

Ascension

Director of Finance

Carmel, IN · Remote

$138K/yr

Partial Remote | Ascension St Vincent Schedule: Days | Full-time Salary range: $138,258.29 - $195 ... Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online ...

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Online Remote Bank information

What is the difference between Online Remote Bank vs Online Remote Customer Service Representative?

AspectOnline Remote BankOnline Remote Customer Service Representative
Required CredentialsBanking certifications, financial knowledgeCustomer service skills, communication skills
Work EnvironmentBanking platform, financial systemsCustomer support software, communication tools
Employer & Industry UsageFinancial institutions, banksVarious industries, customer service centers
Common Search & ComparisonFinancial services, banking rolesCustomer support, client assistance

Online Remote Bank roles focus on banking and financial services, requiring financial certifications and knowledge of banking systems. In contrast, Online Remote Customer Service Representatives handle customer inquiries across industries, emphasizing communication skills and support tools. Both roles are remote but serve different functions within the customer interaction spectrum.

Can I work remotely for an online remote bank?

Online remote bank jobs often offer remote work options, allowing employees to perform tasks such as customer service, account management, or financial analysis from home. These roles typically require internet access, relevant skills, and sometimes specific certifications, with flexible schedules being common in remote banking positions.
What are the most commonly searched types of Remote Bank jobs in Indiana? The most popular types of Remote Bank jobs in Indiana are:
Online Remote Bank jobs near you

Customer Solutions Specialist

Crossroads Bank

Wabash, IN • Remote

Other

This job post has expired today. Applications are no longer accepted.

Job description

Major Duties & Responsibilities:

  • Provide professional and timely support to customers via phone, secure chat, and email; research and resolve inquiries, complaints, and service requests.
  • Process customer transactions accurately and efficiently, including account servicing, maintenance requests, and operational tasks.
  • Complete time-sensitive documents, reports, and daily operational duties as assigned.
  • Perform post-resolution follow-up to ensure complete customer satisfaction.
  • Support digital banking services, including troubleshooting online banking, ACH, wires, and Remote Deposit Capture.
  • Review and submit wire transfers in accordance with bank procedures.
  • Review, release, and assist with ACH processing; understand risk management practices and documentation requirements.
  • Assist with Remote Deposit Capture administration, including password resets and customer support.
  • Accurately process and document customer transactions, including P2P, A2A, Bill Pay, and other digital banking activity, and generate reports as needed.
  • Identify, escalate, and report suspicious activity, fraud concerns, and customer complaints in accordance with compliance requirements.
  • Maintain a strong understanding of bank products and services; educate customers and identify opportunities for referrals and cross-selling.
  • Order department supplies and assist with general departmental maintenance tasks.
  • Collaborate with internal teams to ensure seamless service delivery and issue resolution.
  • Consistently demonstrate a positive, professional attitude that reflects the bank's culture and values.
  • Perform other duties as assigned.

Compliance & Risk Responsibilities:

  • Adhere to all applicable banking regulations, including BSA/AML, Red Flag, and internal policies and procedures.
  • Maintain awareness of fraud trends and escalate concerns appropriately.
  • Ensure proper handling of sensitive customer information and secure banking practices.

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