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Online Pickup Associate Jobs (NOW HIRING)

Meijer, Inc.

Curbside Pickup

Kokomo, IN · On-site

This position will be responsible for fulfilling a customer's online curbside order. Deliver convenience: one pickup at a time. At Meijer, we're more than a retailer. We're a family company that ...

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JCPenney

Omnichannel Associate

Roseville, MI · On-site

... Online Pickup in Store activities in a timely manner \t * jcp.com Operations - Researches jcp.com order shortages/overages and completes shipment check-in; completes order binning and system ...

JCPenney

Operations Associate - Polaris Mall

Columbus, OH · On-site

$12 - $15/hr

You will contribute to Omichannel efforts including Buy Online Pickup in Store, Ship from Store ... All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays ...

JCPenney

Operations Associate - Alderwood Mall

Lynnwood, WA · On-site

$17.25 - $21.57/hr

You will contribute to Omichannel efforts including Buy Online Pickup in Store, Ship from Store ... All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays ...

JCPenney

Operations Associate - Alderwood Mall

Lynnwood, WA · On-site

$17.25 - $21.57/hr

You will contribute to Omichannel efforts including Buy Online Pickup in Store, Ship from Store ... All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays ...

JCPenney

Operations Associate - Polaris Mall

Columbus, OH · On-site

$12 - $15/hr

You will contribute to Omichannel efforts including Buy Online Pickup in Store, Ship from Store ... All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays ...

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Online Pickup Associate information

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$9

$19

$31

How much do online pickup associate jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for online pickup associate in the United States is $19.01, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $20.19 per hour, depending on experience, location, and employer.

What is an online pickup associate?

Online Pickup Associates are retail employees responsible for preparing and organizing online orders for customers to pick up at the store. They locate, pack, and stage items purchased through a retailer’s website, ensuring accuracy and efficiency. These associates may also assist customers when they arrive, answer questions, and coordinate with other store departments to provide a smooth pickup experience. Their role is essential in bridging the gap between online shopping and in-store service.

What are the key skills and qualifications needed to thrive as an online pickup associate?

To thrive as an Online Pickup Associate, you need strong organizational skills, attention to detail, and basic computer literacy, usually supported by a high school diploma or equivalent. Familiarity with inventory management systems, handheld scanners, and order processing software is typically required. Excellent customer service, time management, and teamwork are standout soft skills in this role. These abilities ensure accurate order fulfillment, efficient operations, and a positive customer experience, which are vital in fast-paced retail environments.

What does a typical shift look like for an online pickup associate, and how do they interact with other store teams?

As an Online Pickup Associate, your shift typically involves processing online orders, picking items from the sales floor or backroom, and preparing them for customer pickup. You'll coordinate closely with inventory, customer service, and front-end teams to ensure orders are accurate and ready on time. The role requires efficient time management, attention to detail, and strong communication skills, as you'll need to update customers and assist with any order issues. Collaboration and flexibility are key, especially during peak hours or high-volume shopping periods.

What is the difference between Online Pickup Associate vs Retail Associate?

AspectOnline Pickup AssociateRetail Associate
Primary RoleAssist customers with online order pickups and ensure smooth in-store collectionAssist customers with in-store shopping, product inquiries, and sales
Work EnvironmentRetail stores, focusing on online order fulfillment areasGeneral retail store floor, customer service counters
CredentialsHigh school diploma often required; customer service skillsHigh school diploma; customer service experience beneficial
Industry UsageCommon in retail chains with online shopping optionsWidespread across retail sectors

Online Pickup Associates focus on facilitating online order pickups, ensuring customers receive their items efficiently. Retail Associates handle a broader range of in-store customer service tasks. While both roles require customer service skills and similar credentials, their primary responsibilities and work environments differ, with Online Pickup Associates specializing in online order fulfillment within retail settings.

What cities are hiring for Online Pickup Associate jobs?

Cities with the most Online Pickup Associate job openings:

What states have the most Online Pickup Associate jobs?

States with the most job openings for Online Pickup Associate jobs include:

What are popular job titles related to Online Pickup Associate jobs?

For Online Pickup Associate jobs, the most frequently searched job titles are:

Online Pickup Associate jobs near you

At Your Service Center Associate, Century City - Flex

Los Angeles, CA • On-site

Macy's
Retail • 10K+ employees
Learn more about Macy'sexternal

$18.50 - $22.44/hr

Part-time

Medical, Retirement, PTO

Re-posted 15 days ago

Macy's rating

6.2

Company rating: 6.2 out of 10

Based on 869 frontline employees who took The Breakroom Quiz

Job description


Be part of an amazing story
Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
As an At Your Service Center Colleague, you are at the heart of delivering a seamless and personalized shopping experience. You'll support all At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks - all while upholding Macy's service standards.
This role requires strong multitasking abilities, problem-solving, attention to detail, and a customer-first mindset. You'll thrive in a fast-paced environment where flexibility is key, including working a variety of shifts such as nights, weekends, and holidays.
This role goes far beyond just being a cashier. Here, the customer is at the heart of everything we do - every day, all day. If you're passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit for you! You'll also help keep the shopping space clean, organized, and inviting so every customer feels welcome the moment they walk in.
How our At Your Service Colleagues spend their day...
  • Every day starts with a positive example. As an At Your Service Colleagues (AYS), you come in energized and ready to make an impact - wearing your name badge with pride, greeting teammates with warmth, and helping ensure the At Your Service areas is clean, organized, and ready for customers. You help set the pace by reviewing sales goals, learning about new arrivals and top-selling items, and staying up to date on trends and promotions - so you're prepared to support the team and engage customers confidently.
  • In the At Your Service area, you lead through action - welcoming customers with genuine hospitality, making eye contact, and starting friendly, personal conversations that build lasting relationships. Assist customers in all aspects of total store fulfillment, including By Online and Pick Up in Store, be proficient in all systems needed to complete transactions, and ensure the collection area is organized so the customer pick-up experience is friction-free
  • You help maintain a shoppable space by recovering merchandise and keeping the pickup and return areas clean while ensuring timely completion and curbside delivery of Buy Online Pickup In Store (BOPS) orders.
  • They always Finish Strong - sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you, often walking the package around and using the customer's name.
  • We believe service starts with each other - supporting one another with honesty, care, and collaboration so we can better serve our customers and communities.
  • And we know that excellence is a journey - we strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.
Who You Are
  • Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
  • Must be able to:
    • Understand and communicate effectively with customers, co-workers, and supervisors
    • Read and understand employment policies and safety rules/procedures in English
  • Makes prompt, sound decisions in real time to effectively address customer needs and resolve issues
  • Be comfortable communicating and collaborating with customers and colleagues
  • Meeting daily sales goal challenges
  • Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
  • Enjoy meeting people, learning about them, and sharing information
  • Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics
  • You can handle electronic devices with no problem

Essential Physical Requirements You Will Perform
  • This position requires talking, lifting, constant moving, standing, and reaching with arms and hands.
  • Standing for at least two consecutive hours, lifting at least 25lbs. stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level
  • Requires close vision, color vision, depth perception, and focus adjustment
  • Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions

What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.
About Us
This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.
Join us and help write the next chapter in our story - Apply Today!
This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.
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About Macy's

Sourced by ZipRecruiter

Macy's is proudly America's Department Store. There's a reason we've been around for 160 years. Customers come to us for fashion, value and celebration. Macy's is also known for giving back to our communities. The magic of Macy's ultimately comes alive in our stores, and our store colleagues are the ones making it happen. They provide outstanding customer service, create a memorable shopping experience, and drive sales results.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

New York, NY, US

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