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Online Pickup Associate Jobs in Delaware (NOW HIRING)

JCPenney

Operations Associate - Dover Mall

Dover, DE · On-site

You will contribute to Omichannel efforts including Buy Online Pickup in Store, Ship from Store ... All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays ...

Staples

Retail Sales Associate

Wilmington, DE

$14.50 - $16.75/hr

Youll help customers find products, provide solutions, and handle returns or online pickups. Youll ... Associate discounts on in-store and online merchandise, services and warranty plans * Discounts at ...

Staples

Retail Sales Associate

New Castle, DE

$14.50 - $16.75/hr

Youll help customers find products, provide solutions, and handle returns or online pickups. Youll ... Associate discounts on in-store and online merchandise, services and warranty plans * Discounts at ...

Staples

Retail Sales Associate

Rehoboth Beach, DE · On-site

$14.50 - $16.75/hr

Youll help customers find products, provide solutions, and handle returns or online pickups. Youll ... Associate discounts on in-store and online merchandise, services and warranty plans * Discounts at ...

Crateandbarrel

$14 - $19/hr

With a team of more than 8,000 associates spanning 130 store and distribution locations across the ... online pickup in store, in a timely manner, as needed * Assist in preparing the stockroom for ...

Crateandbarrel

With a team of more than 8,000 associates spanning 130 store and distribution locations across the ... online pickup in store, in a timely manner * Assist in preparing the stockroom for inventory and ...

Crateandbarrel

$15 - $17.25/hr

With a team of more than 8,000 associates spanning 130 store and distribution locations across the ... online pickup in store, in a timely manner, as needed * Assist in preparing the stockroom for ...

Best Buy

Retail Warehouse Associate

Wilmington, DE · On-site

$14.50 - $16/hr

As a Retail Warehouse Associate, you'll help us create great shopping experiences by keeping our ... Process online orders and assist with store pickup orders Basic qualifications * 3 months of ...

Best Buy

Retail Warehouse Associate

Dover, DE · On-site

$15 - $16.50/hr

As a Retail Warehouse Associate, you'll help us create great shopping experiences by keeping our ... Process online orders and assist with store pickup orders Basic qualifications * 3 months of ...

Best Buy

Retail Warehouse Associate

Wilmington, DE · On-site

$14.50 - $16/hr

As a Retail Warehouse Associate, you'll help us create great shopping experiences by keeping our ... Process online orders and assist with store pickup orders Basic qualifications * 3 months of ...

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Online Pickup Associate information

What is an online pickup associate?

Online Pickup Associates are retail employees responsible for preparing and organizing online orders for customers to pick up at the store. They locate, pack, and stage items purchased through a retailer’s website, ensuring accuracy and efficiency. These associates may also assist customers when they arrive, answer questions, and coordinate with other store departments to provide a smooth pickup experience. Their role is essential in bridging the gap between online shopping and in-store service.

What are the key skills and qualifications needed to thrive as an online pickup associate?

To thrive as an Online Pickup Associate, you need strong organizational skills, attention to detail, and basic computer literacy, usually supported by a high school diploma or equivalent. Familiarity with inventory management systems, handheld scanners, and order processing software is typically required. Excellent customer service, time management, and teamwork are standout soft skills in this role. These abilities ensure accurate order fulfillment, efficient operations, and a positive customer experience, which are vital in fast-paced retail environments.

What does a typical shift look like for an online pickup associate, and how do they interact with other store teams?

As an Online Pickup Associate, your shift typically involves processing online orders, picking items from the sales floor or backroom, and preparing them for customer pickup. You'll coordinate closely with inventory, customer service, and front-end teams to ensure orders are accurate and ready on time. The role requires efficient time management, attention to detail, and strong communication skills, as you'll need to update customers and assist with any order issues. Collaboration and flexibility are key, especially during peak hours or high-volume shopping periods.

What is the difference between Online Pickup Associate vs Retail Associate?

AspectOnline Pickup AssociateRetail Associate
Primary RoleAssist customers with online order pickups and ensure smooth in-store collectionAssist customers with in-store shopping, product inquiries, and sales
Work EnvironmentRetail stores, focusing on online order fulfillment areasGeneral retail store floor, customer service counters
CredentialsHigh school diploma often required; customer service skillsHigh school diploma; customer service experience beneficial
Industry UsageCommon in retail chains with online shopping optionsWidespread across retail sectors

Online Pickup Associates focus on facilitating online order pickups, ensuring customers receive their items efficiently. Retail Associates handle a broader range of in-store customer service tasks. While both roles require customer service skills and similar credentials, their primary responsibilities and work environments differ, with Online Pickup Associates specializing in online order fulfillment within retail settings.

What cities in Delaware are hiring for Online Pickup Associate jobs?

Cities in Delaware with the most Online Pickup Associate job openings:

Online Pickup Associate jobs near you
Infographic showing various Online Pickup Associate job openings in Delaware as of September 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution.

Operations Associate - Dover Mall

Dover, DE • On-site

JCPenney
Apparel Manufacturing • 10K+ employees
Learn more about JCPenneyexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

JCPenney rating

5.6

Company rating: 5.6 out of 10

Based on 689 frontline employees who took The Breakroom Quiz

Job description

The Operations Associate's role is to create an outstanding customer experience by performing operations functions within the store. The Operations Associate role is an early morning position and you will work with the a team to perform functions prior to store opening.
Primary Responsibilities:
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  • Customer Service - You're maneuvering around the store at a fast pace, working with all the latest merchandise, but when a customer stops to ask you a question or request assistance, there's no one they'd rather be talking to other than you.
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  • Executes pricing and signing - You can change ticket prices and signing on merchandise across the store better and faster than anyone!
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  • Replenish and restock the store: You understand the needs of the customer. When merchandise is getting low, you assist your sales floor peers and leaders by pulling and preparing merchandise to go the floor in order to ensure all of our customers have the styles and sizes they need.
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  • Receive and unload merchandise: You work with your co-workers to unload a truck and prepare the merchandise in the backroom.
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  • Backroom standards: You keep the stockroom safe, clean, and organized .
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  • Omnichannel: You will contribute to Omichannel efforts including Buy Online Pickup in Store, Ship from Store, Order Delivery and Returns, Shipping Online Orders, and Merchandise Receiving.
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  • Merchandise strategy: You take the plans that have been communicated by leadership on where to place merchandise throughout the store and execute the plan with efficiency and detail. You understand the merchandising standards and work to deliver an outstanding customer experience by maintaining these standards as you flow goods to the sales floor.
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  • Participates in a learning environment: You absorb new information from your peers or training materials on our merchandise, shrink, safety, productivity, and other business processes.

Core Competencies & Accomplisments:
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  • Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
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  • Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
    • \t
  • Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency
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  • Work experience- 1-2 years retail experience

At this time, JCPenney does not anticipate closing this job opportunity.
What you get:
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com

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