Online Operations Specialist Jobs in Ranson, WV (NOW HIRING)

• Range between $65,000- $70,000

• Know and facilitate each driver's individual compensation and time at home requirements.
• Maintain a driver calendar to be used to plan all drivers’ requested time off or unavailability including compliance related time the driver is not available to work.
• Record all driver home-time requests in TMW and other applicable systems.
• Discuss safety, compliance and service issues with drivers as needed. Facilitate documentation as required.
• Review performance bonus results with all company employee drivers quarterly, providing feedback to maximize bonus earnings.
• Perform a minimum of one driver ride along per quarter.

• Actively engage drivers daily in safety conversation to help drive the QC Safety Culture.
• Ensure drivers' hours of service are properly updated in the ELD system.
• Work with Operations and Safety to issue breach of contract notices to independent contractors as required.
• Work with Operations, Safety and HR to develop disciplinary actions for company employee drivers consistent with company policy.
• Review system tools and data to provide relevant information to drivers regarding safety, customer service, regulatory and company policy compliance.
• Validate driver dispatch plans to ensure compliance with regulations and company policies.

• Work with the Maintenance team on a daily basis to ensure all company equipment is in full compliance with all federal, state and local regulations.
• Ensure all monthly online safety training is completed and work with drivers and Safety to assign other training or refreshers as needed.
• Verify all tractor profiles are accurate including both presence and working condition of equipped accessories.

• Individual customer contracts may exceed 95%.
• Properly pre-trip and communicate all assigned loads for assigned drivers to ensure a minimum of 95% on-time service is maintained.
• Verbally and electronically dispatch all drivers in accordance with company policies, utilizing company devices and software, such as ISAAC tablets, TMW, and TotalMail.
• Coordinate driver utilization with Central Scheduling and Equipment Planning teams to maximize driver earnings while ensuring customer service expectations are met.
• Communicate all potential and real service related issues proactively as they occur to ensure the customer is notified of all late deliveries prior to the planned arrival.
• Work with drivers on a daily basis for a smooth dispatch workflow process.

• Make the daily schedule and secure the necessary backhauls for all assets using all available inputs, to include, but not limited to, the driver calendar, available yard checks, available orders, and out-of-service reports from maintenance or driver reports.
• Work with surrounding terminals and central scheduling to maximize loaded miles on all assets.
• Manage the end-to-end tank wash process for all terminal-assigned equipment, including timely tank wash assignments, confirmation of prior product compatibility with the tank wash, scheduling, PO coordination, and ongoing communication with the tank wash on ETA to ensure timely completion.

• Medical
• Dental/Vision
• Basic Life/Voluntary Life
• Short Term and Long Term Disability
• Flexible Spending Account and Health Savings Account
• Digital health through Recuro
• Employee Assistance Program
• 401k Employer Match and Roth Retirement Savings Plan
• Additional Voluntary Benefits

• Excellent communication and interpersonal skills.
• Experience with DOT Requirements, CSA expectations and Safety procedures.
• Ability to travel multiple times per year as needed for training and career development purposes.
• Highly proficient computer skills. Must be comfortable using a computer and various software programs.

• This is a full-time position, in office, 5 days a week.

Travel Requirements:

• Travel to various terminal locations.

• This job operates in a professional office environment. This role routinely uses standard office and computer equipment.
• The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

• The employee will regularly and repetitively be required to talk, hear, sit, type, reach and grasp in a typical office environment.
• This position may require standing, walking, bending, kneeling, stooping or crouching. The employee must frequently lift and/or move items up to 20 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.