$10.75 - $14.75/hr
Demonstrated ability to work independently and make autonomous decisions to resolve customer inquiries and escalate when appropriate. * Experience with order entry, order processing, or ERP systems ...
Quick apply
$10.75 - $14.75/hr
Demonstrated ability to work independently and make autonomous decisions to resolve customer inquiries and escalate when appropriate. * Experience with order entry, order processing, or ERP systems ...
Customer Service Representative - Distribution
San Juan, PR · On-site
$15.75 - $21.25/hr
Demonstrated ability to work independently and make autonomous decisions to resolve customer inquiries and escalate when appropriate. * Experience with order entry, order processing, or ERP systems ...
Customer Service Representative - Distribution
San Juan, PR · On-site
$15.75 - $21.25/hr
Demonstrated ability to work independently and make autonomous decisions to resolve customer inquiries and escalate when appropriate. * Experience with order entry, order processing, or ERP systems ...
Online Independent Contractor information
What is an online independent contractor?
Online Independent Contractors are self-employed professionals who provide services to clients or companies remotely, usually through the internet. They work on a contract basis, rather than as traditional employees, and may take on various tasks such as writing, graphic design, programming, customer support, or data entry. These contractors have the flexibility to choose their projects, set their own schedules, and often work for multiple clients at once. Payment is typically based on completed projects or hours worked, and contractors are responsible for handling their own taxes and business expenses.
What does an online independent contractor do?
As an online independent contractor, your job is to provide freelance support for your client on a specific project. In this virtual role, you may provide customer service, help test software or other technology, participate in marketing campaigns, copy and paste messages, perform data entry, give input on product design, or assist their IT department as specified in your agreement with them. Online independent contractors usually take jobs that require little or no training aside from general computer skills. While you may work with a single company for a long time, most people in this industry move between different companies as work becomes available.
What are the key skills and qualifications needed to thrive as an online independent contractor, and why are they important?
To thrive as an Online Independent Contractor, you need expertise in your service area (such as writing, design, or programming), solid self-management skills, and often a relevant portfolio or proven work experience. Familiarity with online collaboration tools (like Slack, Trello, or Zoom), digital payment platforms, and sometimes certifications in your field can be beneficial. Strong communication, time management, and adaptability help you stand out by enabling effective client relationships and meeting deadlines. These skills and qualities are crucial for building trust, delivering quality work, and sustaining a successful freelance career in a competitive digital marketplace.
What are some common challenges faced by online independent contractors, and how can they be managed effectively?
Online Independent Contractors often face challenges such as managing inconsistent workloads, staying self-motivated, and maintaining clear communication with remote clients. To address these, it's helpful to establish a structured daily routine, use project management tools to track deadlines, and set regular check-ins with clients to ensure expectations are aligned. Building strong time management skills and creating a dedicated workspace can also contribute to long-term success in this flexible, remote role.
What is the difference between Online Independent Contractor vs Freelance Writer?
| Aspect | Online Independent Contractor | Freelance Writer |
|---|---|---|
| Credentials | Varies by industry, often no formal credentials required | Typically requires strong writing skills, portfolio, possibly a degree in related field |
| Work Environment | Remote, project-based, flexible hours | Remote, flexible schedule, project-based |
| Employer/Industry Usage | Used across multiple industries including marketing, IT, design | Primarily in publishing, marketing, content creation |
Online Independent Contractors and Freelance Writers both work remotely on a project basis, but Freelance Writers specifically focus on content creation and writing skills. While the credentials for Freelance Writers often involve strong writing portfolios, Online Independent Contractors may have diverse skills depending on their industry. Both roles offer flexible schedules and are widely used in various industries.
More about Online Independent Contractor jobs
What are the most commonly searched types of Online jobs in Puerto Rico?
The most popular types of Online jobs in Puerto Rico are:
What job categories do people searching Online Independent Contractor jobs in Puerto Rico look for?
The top searched job categories for Online Independent Contractor jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Online Independent Contractor jobs?
Cities in Puerto Rico with the most Online Independent Contractor job openings:
$10.75 - $14.75/hr
Full-time
Re-posted 8 days ago
Bunzl Distribution rating
7.3
Based on 15 frontline employees who took The Breakroom Quiz
211th of 419 rated retail wholesalers
Job description
As a Customer Service Representative (CSR), you’ll support business customer accounts by handling a high volume of customer walk-ins, inbound calls, emails, and order inquiries. You’ll work closely with a team of peers to resolve order, product, pricing, billing, and delivery issues quickly and accurately.
This role acts as a key customer support liaison between sales, warehouse operations, billing, and customers—ensuring a smooth order experience from start to finish.
Location & Schedule
This is an onsite, day shift, Monday–Friday role in our San Juan (Palmas Cantiña), Puerto Rico office.
Responsibilities:
- Receive and enter orders from walk in customers.
- Handle 50–100+ daily customer interactions (inbound calls, email, EDI, and fax).
- Process and manage high-volume customer orders with strong accuracy and attention to detail.
- Investigate and resolve order issues, billing discrepancies, and delivery concerns.
- Act as a point of contact between customers, sales, warehouse, and billing teams.
- Expedite orders and ensure timely fulfillment.
- Build strong relationships with customers and internal stakeholders through high-quality customer service.
- Collaborate cross-functionally to solve problems and meet customer needs.
- Maintain knowledge of products, systems, and company processes.
- Support additional customer service and administrative tasks as needed.
Requirements:
- High school diploma or equivalent required
- 1+ years of customer service, call center, or account support experience preferred.
- Bilingual communication skills in Spanish & English are required.
- Demonstrated ability to work independently and make autonomous decisions to resolve customer inquiries and escalate when appropriate.
- Experience with order entry, order processing, or ERP systems is a plus.
- Strong communication skills (phone, email, and written).
- Ability to manage high call volume and competing priorities.
- Comfortable working in a fast-paced, team-oriented environment.
- Proficient in Microsoft Office (Outlook, Teams, Word, Excel & CoPilot).
- Strong problem-solving skills and attention to detail.
- Team player with a willingness to cross-train and support others.
- Experience with AS400 or similar ERP/order management system preferred.
What's in it for you?
The perks of being a Bunzl team member don’t stop at being part of a great team or being valued as our #1 asset. We offer a full range of benefits to help our employees take care of themselves and their families today, tomorrow and for the future.
- Medical, Dental & Vision Benefits effective the 1st day of the month after 30 days
- Paid Time Off - Vacation, Sick, Holidays and Personal Time
- 401K with generous company match
- Additional benefit information can be found on the Bunzl Careers home page under Benefits and Perks.
Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.
Description
El Representante de Servicio al Cliente responderá las consultas de los clientes, ingresará y procesará con éxito los pedidos (50-100 diarios) a través del AS400. Así como investigar los problemas y/o quejas de los clientes para resolverlos con éxito. Además, mantendrá relaciones con clientes internos y externos con un servicio excepcional.
Responsabilidades:
- Recibir e ingresar pedidos de clientes sin cita previa.
- Maneje una variedad de llamadas entrantes y determine el curso de acción adecuado.
- Garantizar un excelente servicio al cliente mediante el procesamiento rápido y preciso de los pedidos.
- Comunicarse y coordinarse con otros departamentos para resolver consultas.
- Servir de enlace entre los clientes y el departamento de ventas industriales.
- Proporcionar información sobre precios y plazos de entrega, y procesar los pedidos.
- Establecer y mantener relaciones comerciales con los clientes mediante servicios rápidos y precisos para promover la lealtad del cliente.
- Realizar llamadas salientes según sea necesario para mantener a los clientes informados sobre promociones y nuevos productos, e intentar conseguir nuevos pedidos.
- Ayudar a los clientes a seleccionar productos según sus necesidades.
- Utilizar sistemas informáticos para facilitar la fijación de precios, la disponibilidad de productos y la selección de productos alternativos.
- Recibir pedidos y resolver problemas de precios durante las transacciones de los clientes, aplicando las políticas de ventas vigentes.
- Trabaja eficazmente en equipo para lograr los objetivos de la empresa e identificar y resolver problemas.
- Ayuda a resolver discrepancias y errores en los envíos. Esto incluye obtener comprobantes de entrega del transportista y obtener la documentación interna necesaria.
- Presentar solicitudes de crédito si es necesario.
- Realizar las tareas de limpieza necesarias para mantener un entorno de trabajo limpio, seguro y organizado.
- Puede recomendar mejoras en los procedimientos de oficina.
- Desempeñar todas las funciones, tareas y responsabilidades de manera profesional, con actitud y comportamiento positivos.
Requisitos:
- Excelentes habilidades de comunicación y resolución de problemas.
- Manejar todas las solicitudes de manera oportuna y precisa.
- Orientado a la multitarea
- Capacidad para desenvolverse en un entorno de trabajo dinámico.
- Actitud positiva y profesional.
- Capacidad para trabajar en equipo.
- Alto nivel de energía, confiabilidad y capacidad de organización.
- Mínimo 1 año de experiencia en atención al cliente.
- Se requieren habilidades de comunicación bilingüe en español e inglés.
- Buenos conocimientos de informática con dominio de las aplicaciones de Windows: Outlook, Excel, PowerPoint y Word.
Entonces, ¿qué estás esperando? Una nueva carrera te espera con un sinfín de oportunidades.
Bunzl es un líder mundial en las industrias de limpieza e higiene, procesamiento de alimentos, comestibles, cuidado de la salud, venta minorista no alimentaria y seguridad. Hemos crecido tanto orgánicamente como a través de adquisiciones hasta ventas superiores a los 10.000 millones de dólares. Bunzl North America tiene su sede en St. Louis, Missouri. Bunzl North America posee y opera más de 100 almacenes y atiende a los 50 estados, Puerto Rico, Canadá y partes del Caribe y México. Con más de 5.000 empleados y más de 400.000 suministros, Bunzl es considerado como un proveedor líder en América del Norte.
Bunzl Distribution ofrece salarios competitivos, un entorno de trabajo cómodo y una gama completa de beneficios, incluido un 401k con una contribución de la empresa. Bunzl Distribution tiene una tradición de compromiso con la igualdad de oportunidades de empleo. Es la política establecida atraer y retener a las personas mejor calificadas sin distinción de raza, color, religión, origen nacional, sexo/género (incluido el embarazo), orientación sexual, edad, discapacidad o condición de veterano, según lo dispuesto por la ley.
What Bunzl Distribution employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Bunzl Distribution
Sourced by ZipRecruiter
Company size
1,001 - 5,000 Employees
Headquarters location
Saint Louis, MO, US
Year founded
2008