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What we need 

The Field Maintenance Trainer is responsible for developing and training Maintenance Technicians to safely troubleshoot, repair, calibrate, and perform preventative maintenance on Symbotic’s advanced automation systems. Training programs are developed under centralized governance to ensure consistency, quality, and scalability, with field trainers contributing subject matter expertise to content design and delivery. These systems include Symbotic’s Automated Adapters, Vertical Lifts, robotic fleet, and associated control systems. In this role, you will serve as a technical subject matter expert and educator, helping technicians become highly proficient in mechanical, electrical, PLC, robotic, and electromechanical troubleshooting. The ideal candidate combines strong hands-on industrial automation experience with the ability to effectively coach, mentor, and develop maintenance teams in fast-paced operational environments. 

What we do   

The Field Maintenance Trainer is a vital member of the Customer Operations organization. In this role, you will be responsible for traveling to customer sites to lead the training, coaching, and development of both Symbotic and client personnel. Training will include a blend of classroom instruction and hands-on experience. The Field Operations Training team plays a crucial role in ensuring the development and success of our employees at customer locations. 

What you’ll do 

• Deliver technical training programs for maintenance personnel, serving as a subject matter expert and partnering in the design and development of training content. 

• Train technicians on the operation, maintenance, and repair of Symbotic automation systems and maintenance equipment. 

• Deliver both classroom and hands-on field training focused on electrical, mechanical, PLC, robotic, and controls troubleshooting. 

• Train site teams to diagnose and debug PLCs, robotic systems, HMIs, VFDs, and automated processes. 

• Partner with cross-functional teams to identify ongoing technical training needs and skill gaps. 

• Contribute to the continuous improvement of training materials, delivery methods, and technical documentation to support evolving business needs. 

• Act as an escalation point for technical and customer-related training issues. 

• Maintain expert-level knowledge of Symbotic products, automation systems, and operational processes. 

• Identify opportunities to improve troubleshooting efficiency, maintenance effectiveness, and repair cost optimization. 

• Support maintenance operations on-site as an active member of the field team when required. 

• Travel to customer sites to support system launches, technician development, and operational readiness. 

• Perform additional duties as assigned. 

What you’ll need 

• Bachelor’s degree or equivalent work experience required.  

• Minimum of 3 years of technical training, coaching, or instructional experience in industrial or automation environments. 

• Minimum of 2 years of industrial controls, automation, or robotics experience. 

• Strong understanding of adult learning principles and technical training delivery methods. 

• Ability to lead technical discussions and present effectively in both classroom and field environments. 

• Experience partnering in the development and delivering live and online training content. 

• Ability to adapt training methods based on technician skill level and operational needs. 

• Experience with DDC systems, industrial robotics, or automation platforms such as ABB or FANUC. 

• Experience with Allen-Bradley RSLogix 5000, RSLogix 500, and FactoryTalk View. 

• Strong PLC, robotics, and controls troubleshooting experience. 

• Experience troubleshooting electrical and mechanical systems using schematics, multimeters, megohmmeters, and oscilloscopes. 

• Experience modifying HMIs, VFDs, and automation system configurations. 

• Knowledge of advanced sensors including scanners, encoders, and distance sensors. 

• Ability to read and interpret electrical, mechanical, and pneumatic drawings. 

• Experience working in collaboration with centralized learning or training governance models preferred. 

• 80% domestic travel required. 

Our Environment 

• Remote, field-based position with 80% travel. 

• Travel is required: Employee must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.  

• Must have a credit card available for travelling expenses. 

• The employee is frequently required to walk and reach with hands and arms.  

• The employee is routinely required to work at heights of up to 45 feet and within restrictive areas of 24 inches. to stand; climb or balance and stoop, kneel, crouch, or crawl. 

• The employee must regularly lift and/or move up to 50 pounds. 

• Must comply with all safety requirements and protocols, including without limitation Lock out tag out safety protocols and fall protection safety protocols.  

• There will be steep stairs to climb into the structure and ability to Stand/walk for up to 10-12 hours. 

• You will regularly be near railings that are high off the ground. 

• Subject to environmental conditions, protection from weather conditions but not necessarily temperature changes. Must be capable of working in temperatures ranging from 105° to 32° Fahrenheit.  

• Must be capable of occasional and/or continuous feeling, seeing, hearing, bending, twisting, stooping, pushing, pulling, balancing, gripping, climbing, crawling, sitting, handling objects, and repetitive movement using both hands and feet. 

• Must be in confined spaces for extended periods of time.