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Online Customer Service Jobs in Chicago Ridge, IL

QFS Services, Inc.

Customer Service

Willowbrook, IL · On-site

$20/hr

We are currently seeking a Customer Experience Specialist to provide exceptional customer service to our online customers. Serving as the primary point of contact for ecommerce customers, this person ...

Integrity Trade Services

Customer Service

Frankfort, IL · On-site

$15.75 - $21.50/hr

Please complete our online application at www.itsstaffing.com, selecting Tinley Park as your ... Integrity Trade Services 18324 West Creek Drive Tinley Park, IL 60477 Equal Opportunity Employer ...

Insureon

Customer Service Representative

Chicago, IL · On-site

$50K/yr

Digital Customer Service Representative Insureon operates the largest online insurance marketplace for small businesses in the U.S. We place a high value on having fun at work, personal and company ...

Rowell Chemical Corp

Customer Service

Willow Springs, IL · On-site

$20 - $25/hr

Unwavering commitment to customer service, quality, safety and value has been the key to Rowell's success. A product of particular note is Sodium Hypochlorite, which is offered in a variety of ...

Rowell Chemical

Customer Service

Willow Springs, IL · On-site

$17.25 - $22.75/hr

Unwavering commitment to customer service, quality, safety and value has been the key to Rowell's success. A product of particular note is Sodium Hypochlorite, which is offered in a variety of ...

SecondGen, Inc.

Customer Service

Munster, IN

$15.50 - $21.25/hr

If you want to build a great career while providing fast, fun and friendly service to our customers, KFC is the perfect place to learn, grow and succeed! We offer the following: * A commitment to ...

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All JobsOnline Customer Service JobsOnline Customer Service Jobs in Chicago Ridge, IL

Online Customer Service information

See Chicago Ridge, IL salary details

$10

$19

$27

How much do online customer service jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for online customer service in Chicago Ridge, IL is $19.17, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $21.35 per hour, depending on experience, location, and employer.

What is the difference between Online Customer Service vs Call Center Customer Service?

AspectOnline Customer ServiceCall Center Customer Service
Work EnvironmentRemote, digital platformsCall centers, phone-based
Required SkillsWritten communication, tech proficiencyVerbal communication, listening skills
Common CertificationsCustomer service certifications, tech toolsCustomer service certifications, language skills
Industry UsageRetail, tech, e-commerceTelecommunications, retail, finance

Online Customer Service primarily involves assisting customers via digital channels like chat, email, or social media, focusing on written communication. Call Center Customer Service typically involves handling customer inquiries over the phone, emphasizing verbal skills. Both roles require customer service experience and certifications but differ mainly in communication methods and work environment.

What is an online customer service representative?

An online customer service representative is a professional who assists customers primarily through digital channels such as email, chat, and social media. Their main duties include answering questions, resolving issues, processing orders, and providing information about products or services. They play a crucial role in maintaining customer satisfaction and representing the company's brand online. Online customer service representatives often use specialized software to track interactions and ensure timely, effective support.

What are some common challenges faced by online customer service representatives, and how can they be managed effectively?

Online customer service representatives often encounter challenges such as handling difficult customers, managing high volumes of inquiries, and adapting to rapidly changing products or policies. To manage these effectively, it’s important to develop strong communication and problem-solving skills, stay updated on product knowledge, and utilize support tools and resources provided by the company. Many organizations also offer regular training and encourage collaboration with team members to share solutions and best practices.

What are the key skills and qualifications needed to thrive as an online customer service representative?

To thrive as an Online Customer Service Representative, you need strong communication skills, problem-solving abilities, and a basic understanding of customer service principles, usually supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat tools, and ticketing systems is often required. Patience, empathy, and adaptability are essential soft skills for handling diverse customer interactions and resolving issues effectively. These skills ensure efficient support, high customer satisfaction, and positive brand representation in a digital environment.
What are the most commonly searched types of Customer Service jobs in Chicago Ridge, IL? The most popular types of Customer Service jobs in Chicago Ridge, IL are:
What cities near Chicago Ridge, IL are hiring for Online Customer Service jobs? Cities near Chicago Ridge, IL with the most Online Customer Service job openings:
Online Customer Service jobs near you
Infographic showing various Online Customer Service job openings in Chicago Ridge, IL as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,881 per year, or $19.2 per hour.

Customer Service

QFS Services, Inc.

Willowbrook, IL • On-site

$20/hr

Other

Re-posted 6 days ago

Job description

Job Position: Customer Service
Location: Willowbrook, IL 60527
Pay Rate: $20.00/hr
Shift: 8am-5pm Monday -Friday
Description: We are currently seeking a Customer Experience Specialist to provide exceptional customer service to our online customers. Serving as the primary point of contact for ecommerce customers, this person will be responsible for assisting shoppers on all offered service channels including but not limited to email, live chat, and phone. Common customer inquiries include questions/issues regarding product availability, garment sizing/fit, orders, shipping/delivery, payment, refunds, returns/exchanges, etc.
Leveraging a personalized and consultative approach, this person will play a key role in driving online sales and customer retention and will greatly contribute to our continued company growth. The ideal candidate is a customer-centric problem solver who has a positive attitude, excellent written and verbal communication skills, strong business acumen, and an entrepreneurial spirit.
Key Responsibilities
• Respond to, answer, and resolve all customer comments, inquiries, and concerns via email, chat, and phone
• Assist customers with orders, shipping/delivery, returns, website questions, product selection (sizing, fit, etc.), and other inbound inquiries. Provide customers with product recommendations, identifying cross-sell/up-sell opportunities when appropriate.
• Oversee the end-to-end online ordering and RMA process for the ecommerce channel
• Review/approve customer return requests; Process refunds/exchanges using Shopify and company ERP system
• Work closely with the fulfillment team on inventory and order-related issues, including quality control and quality assurance tasks
• Keep up to date on industry trends and identify ways to improve customer experience
• Document customer feedback to share with internal stakeholders
• Ensure website content is up-to-date, accurate, share feedback as needed
• Assist Ecommerce and warehouse teams with other related initiatives and activities as requested
Skills & Competencies
• Exceptional written and verbal communication skills; Able to communicate clearly, professionally, and with empathy.
• Ability to build rapport and form trusting relationships with customers and coworkers; exhibits a high degree of emotional intelligence
• Customer-oriented and solution-focused.
• Possesses sound judgment with keen critical-thinking and decision-making skills.
• Ability to multi-task and navigate ambiguous situations in a fast-paced environment.
• Positive attitude, motivated, self-starter with a bias for action
• Quick learner and able to adapt to new technologies and processes.
• Solid understanding of business operations and processes; Ability to understand and apply a broad knowledge of policies and procedures.
• Ability to be flexible and to work outside of normal business hours if necessary

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