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Online Customer Service Representative Jobs in Springfield, NJ

AO Globe Life

Online CSR No Experience Needed

Manhattan, NY · On-site

$17.75 - $24/hr

  • Medical

  • Life

... Customer service, consulting, leadership, or sales experience is helpful but not required Requirements Authorized to work in the United States Reliable high-speed internet connection Windows-based ...

New

C&A MARKETING INC

Customer Service Representative

Edison, NJ

$19 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Representative Department: Customer Service Facility Location: Edison, NJ Shift ... Handle inbound/outbound phone calls, emails and chats from online customers * Work with customers ...

CA Global

Customer Service Representative

Edison, NJ · On-site

$16.25 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Representative Department: Customer Service Facility Location: Edison, NJ Shift ... Handle inbound/outbound phone calls, emails and chats from online customers * Work with customers ...

CA Global

Customer Service Representative

Edison, NJ · On-site

$19 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Representative Department: Customer Service Facility Location: Edison, NJ Shift ... Handle inbound/outbound phone calls, emails and chats from online customers * Work with customers ...

IWS Group

Customer Service Representative

Bayonne, NJ

$22/hr

  • PTO

Customer Service Representative (CSR) Bayonne, NJ Pay Rate: $22.00 per hour Schedule: 8:00am-4:30pm, Monday-Friday Position Summary A reliable and customer-focused Customer Service Representative ...

ST. JOSAPHAT PARISH

Customer Service Rep

Newark, NJ

$16.75 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The CSR will report to the Director of Customer Care. * The position is based on a 40 hour work week Monday thru Friday but may be changed at management's discretion. * The CSR position receives and ...

Carroll Home Services

Customer Service Representative

Maspeth, NY · On-site

$16.50 - $22.50/hr

  • Medical

  • Dental

  • Retirement

As a Customer Service Representative, you will take incoming calls from our customers and make outbound customer calls for follow-up and upselling purposes. Above all, you will use your communication ...

ST. JOSAPHAT PARISH

Customer Service Rep

Newark, NJ · On-site

$16.75 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The CSR will report to the Director of Customer Care. * The position is based on a 40 hour work week Monday thru Friday but may be changed at management's discretion. * The CSR position receives and ...

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Showing results 1-20

All JobsOnline Customer Service Representative JobsOnline Customer Service Representative Jobs in Springfield, NJ

Online Customer Service Representative information

See Springfield, NJ salary details

$10

$19

$28

How much do online customer service representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for online customer service representative in Springfield, NJ is $19.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $21.78 per hour, depending on experience, location, and employer.

What is the difference between Online Customer Service Representative vs Customer Support Specialist?

AspectOnline Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require customer service certificationsSimilar credentials; often similar certifications or experience needed
Work EnvironmentRemote or call center setting, handling online inquiriesRemote or office-based, providing support via chat, email, or phone
Industry UsageCommon in retail, tech, and service industriesUsed across various sectors including tech, healthcare, and retail
Search & Comparison IntentOften compared for entry-level customer support rolesCompared for specialized or technical support roles

The Online Customer Service Representative and Customer Support Specialist roles share many similarities, including credentials, work environment, and industry usage. The main difference lies in the scope and specialization, with Customer Support Specialists often handling more technical or complex issues. Both roles are vital for customer satisfaction and frequently searched for by job seekers in customer service fields.

What are the key skills and qualifications needed to thrive as an online customer service representative?

To thrive as an Online Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, live chat tools, and ticketing systems is typically required. Patience, empathy, and adaptability are vital soft skills for effectively addressing diverse customer needs and concerns in a virtual environment. These qualities ensure efficient issue resolution, positive customer experiences, and contribute to overall company reputation and retention.

What does an online customer service representative do?

An Online Customer Service Representative assists customers by answering inquiries, resolving issues, and providing support through digital channels such as email, live chat, or social media. They help customers with product information, order status, returns, and troubleshooting. Their goal is to ensure a positive customer experience, build trust, and maintain customer satisfaction. They may also document interactions and escalate complex issues to higher-level support when necessary.

How do online customer service representatives typically handle high volumes of customer inquiries, and what support systems are in place to assist them?

Online Customer Service Representatives often manage high volumes of customer inquiries by utilizing support tools such as ticketing systems, live chat platforms, and knowledge bases. They work closely with team leads and other representatives to prioritize urgent issues and ensure timely responses. Regular training and clear escalation procedures help them address complex cases efficiently. Additionally, many companies provide real-time support from supervisors and access to comprehensive FAQs, ensuring representatives can deliver accurate information while maintaining a positive customer experience.

What cities near Springfield, NJ are hiring for Online Customer Service Representative jobs?

Cities near Springfield, NJ with the most Online Customer Service Representative job openings:

Online Customer Service Representative jobs near you

ONLINE CUSTOMER SERVICE ASSISTANT

CPJ Recruitment

Manhattan, NY • On-site

$75 - $150/hr

Other

Re-posted 17 days ago

Job description

About the job ONLINE CUSTOMER SERVICE ASSISTANT
DESCRIPTION

  • Actively seeking skilled candidates who can work remotely NationWide
We are seeking a Remote Customer Service Reps to work from home. Under the supervision of the Chat Manager, the Remote Customer Chat Consultant acts as the primary point of contact for all inquiries and issues involving Internet Customer Service via email acting as a liaison to the Processing Department team. Our free training program is conducted via webinar for approximately four to six days.
ABILITIES
  • You care about what you are doing
  • You are comfortable asking questions
  • You exhibit personal accountability
  • You have a keen attention to detail
  • You are resourceful and a problem-solver
  • You are self-motivated and eager to learn
  • You are a team player
COMPENSATION
  • $75-$150 (per 1 hour session)
  • $300-$750 (multi-session studies)
JOB REQUIREMENTS
  • Show up at least 10 minutes prior to discussion start time.
  • Participate by completing written and/or oral instructions.
  • Complete written survey provided for each panel.
ENTRY LEVEL ABILITIES
  • Solid outgoing personality with remarkable interaction abilities and great work ethic.
  • Knowledge with home computers and have at least an ordinary working level typing ability.
  • Outstanding time management as well as administrative abilities with a keen attention to detail.
  • Various other Requirements: This is an online work from home position, so you will be required to have the following:
  • Legitimate high-speed net access.
  • Full-time & Part-time telemarketing position jobs.

We invite you to apply if you are the kind of person that is self-motivated and also comfortable working on your very own at home, take pleasure in such job as e-mail customer service, data entry and review products, then you are the person we are looking for.
PERKS AND BENEFITSIn addition to our unique culture and talented team. You'll have access to the following benefits.Laptop - Get your best work done with a new Apple computer.Health Benefit - We offer great health benefit options for all full-time team members.Competitive Salary - Our Salary formula is based on your level of experience and location.Stock Options - You'll have access to Stock Options in a fast-growing company.Remote Friendly - You'll work where you feel most creative. We're a fully remote team.Flexible Leave - Flexible leave policy including additional days off for your birthday, work anniversary, and US Public Holidays.FREE TRAINING PROVIDED!
NO EXPERIENCE REQUIRED

Apply