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Online Customer Service Representative Jobs in Fulton, MD

Covista

Customer Service Representative

Columbia, MD

$18 - $23/hr

We offer more than 100 online degrees and certificate programs. Walden University is accredited by ... The Customer Service Representative (CSR) will service incoming customers through phone calls ...

Covista

Customer Service Representative

Columbia, MD · On-site +1

$18 - $23/hr

We offer more than 100 online degrees and certificate programs. Walden University is accredited by ... The Customer Service Representative (CSR) will service incoming customers through phone calls ...

Covista

Customer Service Representative

Columbia, MD

$18 - $23/hr

We offer more than 100 online degrees and certificate programs. Walden University is accredited by ... The Customer Service Representative (CSR) will service incoming customers through phone calls ...

Covista

Customer Service Representative

Columbia, MD · On-site +1

$18 - $23/hr

We offer more than 100 online degrees and certificate programs. Walden University is accredited by ... The Customer Service Representative (CSR) will service incoming customers through phone calls ...

Copart, Inc.

Customer Service Representative

Baltimore, MD · On-site

$20.03 - $22.58/hr

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with ... The Customer Service Representative (CSR) provides exceptional customer service to internal and ...

High's

Customer Service Representative

Odenton, MD · On-site

$18 - $24.50/hr

Customer Service Representative Store 48 - Odenton, MD 21113 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales ...

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All JobsOnline Customer Service Representative JobsOnline Customer Service Representative Jobs in Fulton, MD

Online Customer Service Representative information

See Fulton, MD salary details

$9

$18

$26

How much do online customer service representative jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for online customer service representative in Fulton, MD is $18.36, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $20.43 per hour, depending on experience, location, and employer.

What does an online customer service representative do?

An Online Customer Service Representative assists customers by answering inquiries, resolving issues, and providing support through digital channels such as email, live chat, or social media. They help customers with product information, order status, returns, and troubleshooting. Their goal is to ensure a positive customer experience, build trust, and maintain customer satisfaction. They may also document interactions and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as an online customer service representative?

To thrive as an Online Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, live chat tools, and ticketing systems is typically required. Patience, empathy, and adaptability are vital soft skills for effectively addressing diverse customer needs and concerns in a virtual environment. These qualities ensure efficient issue resolution, positive customer experiences, and contribute to overall company reputation and retention.

How do online customer service representatives typically handle high volumes of customer inquiries, and what support systems are in place to assist them?

Online Customer Service Representatives often manage high volumes of customer inquiries by utilizing support tools such as ticketing systems, live chat platforms, and knowledge bases. They work closely with team leads and other representatives to prioritize urgent issues and ensure timely responses. Regular training and clear escalation procedures help them address complex cases efficiently. Additionally, many companies provide real-time support from supervisors and access to comprehensive FAQs, ensuring representatives can deliver accurate information while maintaining a positive customer experience.

What is the difference between Online Customer Service Representative vs Customer Support Specialist?

AspectOnline Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require customer service certificationsSimilar credentials; often similar certifications or experience needed
Work EnvironmentRemote or call center setting, handling online inquiriesRemote or office-based, providing support via chat, email, or phone
Industry UsageCommon in retail, tech, and service industriesUsed across various sectors including tech, healthcare, and retail
Search & Comparison IntentOften compared for entry-level customer support rolesCompared for specialized or technical support roles

The Online Customer Service Representative and Customer Support Specialist roles share many similarities, including credentials, work environment, and industry usage. The main difference lies in the scope and specialization, with Customer Support Specialists often handling more technical or complex issues. Both roles are vital for customer satisfaction and frequently searched for by job seekers in customer service fields.

What are popular job titles related to Online Customer Service Representative jobs in Fulton, MD?

For Online Customer Service Representative jobs in Fulton, MD, the most frequently searched job titles are:

What job categories do people searching Online Customer Service Representative jobs in Fulton, MD look for?

The top searched job categories for Online Customer Service Representative jobs in Fulton, MD are:

What cities near Fulton, MD are hiring for Online Customer Service Representative jobs?

Cities near Fulton, MD with the most Online Customer Service Representative job openings:

Online Customer Service Representative jobs near you
Infographic showing various Online Customer Service Representative job openings in Fulton, MD as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $38,184 per year, or $18.4 per hour.

Customer Service Representative

Columbia, MD

Covista
See more jobs at Covistaexternal

$18 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Company Description

Walden
More than 50 years ago, Walden University was founded to support adult learners in achieving their academic goals and making a greater impact in their professions and communities. Students from across the U.S. and more than 115 countries are pursuing a certificate, bachelor's, master's or doctoral degree online at Walden.
We offer more than 100 online degrees and certificate programs. Walden University is accredited by The Higher Learning Commission (hlcommission.org). Visit WaldenU.edu for more information, and follow Walden on Instagram, Facebook, and LinkedIn.

Job Description

The Customer Service Representative (CSR) will service incoming customers through phone calls, chats, SMS and email inquiries and connect calls, connecting them with the appropriate department based on their need(s) to appropriate group(s). CSR's will also provide outreach to select students through various outbound initiatives. CSR's are responsible for providing excellent customer service, documentation or communications and appropriate follow up.

The position follows the schedule: Monday, Tuesday, and Thursday from 1:00 p.m. to 10:00 p.m., Friday from 11:00 a.m. to 8:00 p.m., and Sunday from 9:00 a.m. to 6:00 p.m.
Responsibilities

  • Provide initial support for customers by steering prospects to the appropriate team for service.
  • Respond to customer inquiries through phone, chat, email and possibly SMS.
  • Support select reserved students to counsel concerns by way of outlined published offers and/or documented counseling practices.
  • Document calls, chats, emails and customer information within Salesforce according to standard operating procedures and for tracking purposes.
  • Resolve customer issues at the front line.
  • Identify customer concerns and escalate to the appropriate department/representative or to the CSR Supervisor, Enrollment Manager and/or Director
  • Provide feedback and suggestions for new strategies for success with respect to effectiveness and efficiency in servicing our customers.
  • Assist the CSR Supervisor with pilot and outbound call initiatives.
  • Stay up-to date on business processes and product knowledge, utilizing internal resources to accurately transfer calls to the appropriate team. Attends continuous training sessions to ensure the highest level of quality.
  • Performs other duties as assigned
  • Complies with all policies and standards
Qualifications
  • High School Required.
  • Bachelor's Degree Preferred.
  • 3+ years Customer service experience Preferred.
  • Proficient in relevant computer systems and internet applications such as: Microsoft Office (Word, Excel, Power Point).
  • Excellent organizational, written and verbal communication skills.
  • Knowledge of administration and clerical processes.
  • Exceptional time management, follow-up, multi-tasking and problem-solving skills.
  • Ability to stay organized and work in a fast paced environment.
  • Energetic, Motivated, Solutions Oriented.
Additional Information

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $18.00 and $23.00/hr. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.
Covista offers a robust suite of benefits including:

  • Health, dental, vision, life and disability insurance
  • 401k Retirement Program + 6% employer match
  • 15 Days of Paid Vacation Days each Calendar Year
  • 12 Paid Holidays + 2 floating holidays
    For more information related to our benefits please visit:
    https://careers.covista.com/benefits

Equal Opportunity - Minority / Female / Disability / V / Gender Identity / Sexual Orientation

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