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Online Crisis Counselor Jobs in Cincinnati, OH (NOW HIRING)

Pinnacle Treatment Centers

Counselor

Covington, KY · On-site

Counsel patients in crisis situations by identifying patient resources and coping abilities to help patients cope with and resolve crisis. * Counsel patients who have refused to comply with specific ...

Pinnacle Treatment Centers OH - X LLC

Counselor

Milford, OH · On-site

$19.25 - $26/hr

Counsel patients in crisis situations by identifying patient resources and coping abilities to help patients cope with and resolve crisis. * Counsel patients who have refused to comply with specific ...

Pinnacle Treatment Centers

Counselor

Milford, OH · On-site

$19.25 - $26/hr

Counsel patients in crisis situations by identifying patient resources and coping abilities to help patients cope with and resolve crisis. * Counsel patients who have refused to comply with specific ...

NKY Med LLC

Counselor

Covington, KY

$21.50 - $29/hr

Counsel patients in crisis situations by identifying patient resources and coping abilities to help patients cope with and resolve crisis. * Counsel patients who have refused to comply with specific ...

Insights Training Group

Career Counselor

Cincinnati, OH · On-site

$37.40K - $48K/yr

... Online • Dental • Vision • Employer Paid Life and AD&D - 1 x annual Earnings • Employer ... Provides individual and group counseling and crisis intervention to all students. Duties:

Brightview Health

Counselor/Therapist

Cincinnati, OH · On-site

Overview Are you a dedicated and experienced Counselor with a passion for assisting individuals on ... Provide crisis and de-escalation techniques. * TREATMENT PLANNING AND PROGRESS MONITORING: * Assist ...

Brightview Health

Counselor/Therapist

Mason, OH · On-site

Overview Are you a dedicated and experienced Counselor with a passion for assisting individuals on ... Provide crisis and de-escalation techniques. * TREATMENT PLANNING AND PROGRESS MONITORING: * Assist ...

BrightView Health

Counselor/Therapist

Batavia, OH · On-site

$38K - $61K/yr

Are you a dedicated and experienced Counselor with a passion for assisting individuals on their ... Provide crisis and de-escalation techniques. * TREATMENT PLANNING AND PROGRESS MONITORING: * Assist ...

Brightview Health

Counselor/Therapist

Batavia, OH · On-site

Overview Are you a dedicated and experienced Counselor with a passion for assisting individuals on ... Provide crisis and de-escalation techniques. * TREATMENT PLANNING AND PROGRESS MONITORING: * Assist ...

BrightView Health

Counselor/Therapist

Mason, OH · On-site

$38K - $53K/yr

Are you a dedicated and experienced Counselor with a passion for assisting individuals on their ... Provide crisis and de-escalation techniques. * TREATMENT PLANNING AND PROGRESS MONITORING: * Assist ...

BrightView Health

Counselor/Therapist

Erlanger, KY · On-site

$45K - $65K/yr

Are you a dedicated and experienced Counselor with a passion for assisting individuals on their ... Provide crisis and de-escalation techniques. * TREATMENT PLANNING AND PROGRESS MONITORING: * Assist ...

Brightview Health

Counselor/Therapist

Erlanger, KY

Overview Are you a dedicated and experienced Counselor with a passion for assisting individuals on ... Provide crisis and de-escalation techniques. * TREATMENT PLANNING AND PROGRESS MONITORING: * Assist ...

BrightView Health

Counselor/Therapist

Mason, OH · On-site

$38K - $53K/yr

Overview Are you a dedicated and experienced Counselor with a passion for assisting individuals on ... Provide crisis and de-escalation techniques. * TREATMENT PLANNING AND PROGRESS MONITORING: * Assist ...

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How much do online crisis counselor jobs pay per hour?

As of May 28, 2026, the average hourly pay for online crisis counselor in Cincinnati, OH is $22.94, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $26.06 per hour, depending on experience, location, and employer.

What is an Online Crisis Counselor job?

An Online Crisis Counselor provides emotional support, crisis intervention, and resources to individuals experiencing distress, often through digital platforms such as chat, email, or video calls. They assess situations, offer coping strategies, and if necessary, refer individuals to further professional help. These counselors work with people facing issues like mental health crises, relationship problems, or emotional distress. Their goal is to create a safe, supportive space for individuals to express their feelings and receive immediate guidance.

What are the key skills and qualifications needed to thrive in the Online Crisis Counselor position, and why are they important?

To thrive as an Online Crisis Counselor, you need a background in psychology or counseling, knowledge of crisis intervention techniques, and typically a relevant degree or certification. Familiarity with secure online communication platforms, crisis management software, and confidentiality protocols is essential. Exceptional listening skills, empathy, resilience, and the ability to remain calm under pressure distinguish outstanding counselors in this field. These competencies are crucial for providing effective, timely support to individuals in distress and ensuring their safety in a virtual environment.

What does a typical workday look like for an Online Crisis Counselor?

As an Online Crisis Counselor, your day often involves monitoring chat, email, or phone hotlines, actively engaging with clients experiencing emotional distress or crisis situations. You may collaborate with team members during debriefings or to develop safety plans, and document each interaction carefully in line with organizational policies. Flexibility is key, as shifts may include evenings, weekends, or holidays to ensure 24/7 support coverage. Over time, you can deepen your expertise in specific populations, take on supervisory roles, or move into program coordination within mental health organizations.
More about Online Crisis Counselor jobs
What are the most commonly searched types of Crisis Counselor jobs in Cincinnati, OH? The most popular types of Crisis Counselor jobs in Cincinnati, OH are:
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What job categories do people searching Online Crisis Counselor jobs in Cincinnati, OH look for? The top searched job categories for Online Crisis Counselor jobs in Cincinnati, OH are:
What cities near Cincinnati, OH are hiring for Online Crisis Counselor jobs? Cities near Cincinnati, OH with the most Online Crisis Counselor job openings:
Online Crisis Counselor jobs near you
Infographic showing various Online Crisis Counselor job openings in Cincinnati, OH as of May 2026, with employment types broken down into 70% Full Time, and 30% Part Time. Highlights an 94% Physical, and 6% Remote job distribution, with an average salary of $47,719 per year, or $22.9 per hour.
Licensed Crisis Counselor - Fully Remote in Cincinnati, OH

Licensed Crisis Counselor - Fully Remote in Cincinnati, OH

Protocall Services

Cincinnati, OH • On-site, Remote

$28.55 - $32.55/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 26 days ago

Job description

Education (one of the following required):
  • MSW, PsyD, or PhD in a behavioral health field, OR
  • M.A./M.S. in a behavioral health field with a clinical practice emphasis from a COAMFTE, CACREP, or CORE-accredited program

Licensure (must reside in OH and hold one of the following):
  • LPC
  • LSW
  • LPCC
  • ILMFT
  • LISW
  • LISW-S
  • LP

Licensure Requirements: Licensure must be active and in good standing
Location Requirements: Remote, Ohio residency required
Benefits
  • Comprehensive medical, dental, and life insurance
  • 401(k) program with company match
  • Company-matched student loan repayment program
  • Short- and long-term disability (STD/LTD)
  • Employee Assistance Program (EAP)
  • Accrued PTO (earn up to 4 weeks in your first year)
  • Opportunities for professional growth and advancement

Compensation & Incentives
In addition to base hourly pay, our crisis counselors are eligible for the following incentives:
  • + $1.00/hour - Employees who voluntarily commit to both Saturday and Sunday on their recurring schedule receive a $1.00 increase to their base pay post-training.
  • + $1.00/hour - for working a full 40-hour schedule in the workweek post-training
  • Shift Differentials: Hourly shift differentials ranging between two and six dollars may be applied on an hourly basis, depending on your shift and tenure with the organization. These details will be provided at the time of offer to help you prepare for schedule confirmation with the Scheduling Team.

Who We Are
Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the U.S. and Canada. For five consecutive years, we have been awarded "Top Workplace" honors for our strong culture, mission-driven work, and commitment to employee well-being.
We serve a wide range of nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. As a remote-first organization headquartered in Portland, Oregon, our staff operate with excellence, compassion, and integrity while providing 24/7 telephonic support to individuals with various degrees of need.
About the Role
As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services. You will engage with callers experiencing a broad range of emotional, behavioral, and situational challenges. This role requires emotional resilience, exceptional communication skills, and a strong ability to multitask while maintaining clarity and professionalism. While many calls involve acute needs, not all calls are crisis calls; some are administrative or supportive in nature. Regardless of the call type, you will ensure each caller receives professional, solution-focused care and a high-quality service experience.
Primary Responsibilities
  • Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance.
  • Build rapport, actively listen, and foster client engagement.
  • Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues.
  • Provide resources, coping strategies, referrals, and safety planning.
  • Intervene appropriately in emergent situations.
  • Maintain accurate, timely, and clinically sound documentation.
  • Multitask effectively while navigating multiple software systems.
  • While working from home, to maintain HIPAA compliance and ensure focus, we ask our crisis counselors to have a distraction-free, private office space with a door that locks. Along with hard-wired broadband or fiber internet with speeds of at least 10 Mbps that is not susceptible to frequent outages; satellite and cellular-based services (including Starlink, Viasat, Verizon 5G Cellular, T-Mobile 5G Cellular, etc.) are not permitted.

What You Can Expect
  • Six-Week Paid Virtual Training Cohort: Monday-Friday, 8:00 AM to 4:30 PM PST
    A structured onboarding program including skills development, role-playing, mentored live call work, and crisis-care foundations. Successful completion is required for continued employment.
  • Remote Scheduling: Upon graduation from training, you will transition to your regular schedule, developed in collaboration with our Scheduling Department. Regular availability on weekends and holidays is required.

Work at Protocall is inherently stressful given the nature of our mission. It is the basic responsibility of each employee to manage their stress in a way that sustains our commitment to the highest level of client care, customer service, professional conduct, and a supportive work environment.
Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different

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