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One World Observatory Jobs (NOW HIRING)

ASM Global

Sous Chef (One World Observatory)

New York, NY · On-site

$70K - $75K/yr

On-Site (One World Observatory, New York City) PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential ...

ASM Global

Sous Chef (One World Observatory)

New York, NY · On-site

$70K - $75K/yr

On-Site (One World Observatory, New York City) PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential ...

AEG

Sous Chef (One World Observatory)

Manhattan, NY · On-site

$70K - $75K/yr

On-Site (One World Observatory, New York City) PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential ...

AEG

Merchandise Associate

Manhattan, NY · On-site

VENUE INFOOne World Observatory, positioned atop One World Trade Center, offers 360-degree views of the New York skyline from the tallest building in the Western Hemisphere. Visitors are invited ...

AEG

Tour Ambassador

Manhattan, NY · On-site

One World Observatory Positioned at the top of One World Trade Center-the tallest building in the Western Hemisphere-on levels 100, 101, and 102, One World Observatory provides guests with unique ...

AEG

Human Resources Intern

Manhattan, NY · On-site

$16.50 - $22/hr

VENUE INFO One World Observatory, positioned atop One World Trade Center, offers 360-degree views of the New York skyline from the tallest building in the Western Hemisphere. Visitors are invited ...

ASM Global

Human Resources Intern

New York, NY

$16.50 - $22/hr

VENUE INFO One World Observatory, positioned atop One World Trade Center, offers360-degree views of the New York skyline from the tallest building in the Western Hemisphere.Visitors are invited start ...

ASM Global

Human Resources Intern

New York, NY · On-site

$16.50 - $22/hr

VENUE INFO One World Observatory, positioned atop One World Trade Center, offers 360-degree views of the New York skyline from the tallest building in the Western Hemisphere. Visitors are invited ...

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How much do one world observatory jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for one world observatory in the United States is $24.35, according to ZipRecruiter salary data. Most workers in this role earn between $11.06 and $22.60 per hour, depending on experience, location, and employer.

What are some unique challenges faced by guest services staff at One World Observatory, and how can they be addressed?

Guest services staff at One World Observatory often encounter large crowds, diverse visitors from around the world, and fast-paced shifts, especially during peak times. Managing visitor flow while ensuring a positive experience for everyone can be challenging. Effective communication, cultural sensitivity, and teamwork are essential for addressing guest concerns and maintaining a smooth operation. Proactively anticipating visitor needs and staying calm under pressure can help staff excel in this dynamic environment.

What is the difference between One World Observatory vs Tour Guide?

AspectOne World ObservatoryTour Guide
Required CredentialsMinimal; often includes customer service or hospitality experienceMay require licensing or certification depending on location
Work EnvironmentIndoor, visitor attraction, high-trafficOutdoor or indoor, walking and standing for long periods
Employer & IndustryTourism, hospitality, attractionsTourism, travel, cultural sites

Both roles involve engaging with visitors and providing information, but One World Observatory staff focus on customer service at a specific attraction, while tour guides lead groups through various sites. The main differences are in credentials, work environment, and scope of work.

What are the key skills and qualifications needed to thrive as a One World Observatory Guest Services Associate, and why are they important?

To thrive as a One World Observatory Guest Services Associate, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, ticketing software, and basic computer applications is typically required. Outstanding communication, a positive attitude, and the ability to handle large crowds or unexpected situations make someone stand out in this position. These skills ensure a welcoming, efficient, and memorable experience for visitors, supporting the Observatory's reputation and daily operations.

What is One World Observatory?

One World Observatory is an observation deck located atop One World Trade Center in New York City. It offers visitors panoramic views of Manhattan, the surrounding boroughs, and beyond from its 100th, 101st, and 102nd floors. The observatory features interactive exhibits, dining options, and educational experiences about the building's history and significance. It's a popular attraction for tourists and locals alike, providing a unique perspective of the city.
What cities are hiring for One World Observatory jobs? Cities with the most One World Observatory job openings:
What states have the most One World Observatory jobs? States with the most job openings for One World Observatory jobs include:
One World Observatory jobs near you
Infographic showing various One World Observatory job openings in the United States as of June 2026, with employment types broken down into 59% Full Time, 39% Part Time, and 2% Contract. Highlights an 92% Physical, 4% Hybrid, and 4% Remote job distribution, with an average salary of $50,658 per year, or $24.4 per hour.

Merchandise Associate - One World Observatory

AEG

Manhattan, NY • On-site

$20/hr

Full-time

Medical, Retirement

Posted 18 days ago

Job description

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
LEGENDS
Founded in 2008, Legends' operating divisions worldwide include - Global Partnerships, Global Sales, Hospitality, Global Partnerships, Global Merchandise, Global Technology Solutions, Attractions, Growth Enterprises - offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Twitter and Instagram @TheLegendsWay.
ATTRACTIONS
Global Attractions is a natural progression from Legends 360-degree platform for success. Our unrivaled guest experience and deeply researched sales and planning methodologies give us an edge. Legends currently operates 10+ attractions around the globe. We bring together some of the brightest experiential and attraction masterminds around the globe to ensure each brilliant idea is regionally relevant and destined to dazzle, delight and drive a steady stream of diverse visitors.
  • Custom narratives to guide the journey, delivered to deeply engage distinct visitor groups
  • Bold and dramatic design to push the envelope on the physical space and inspire awe and wonder
  • Re-imagined dining experiences to delight local foodies
  • Leading-edge technology and innovation to drive interactivity and create fully immersive experiences

Legends manages all operations across ticketing, special events, sponsorship food and beverage and retail for Attractions partners.
ONE WORLD OBSERVATORY
Positioned at the top of One World Trade Center-the tallest building in the Western Hemisphere-on levels 100, 101, and 102, One World Observatory provides guests with unique, panoramic views of New York City, its most iconic sites, and surrounding waters from 1,250 feet. A customized guest experience complements the seemingly endless views-evoking feelings of the City's signature pride, hope and determination (including special interactive experiences and dining options, plus a sit-down restaurant). In 2016, One World Observatory received awards and recognition from the Concierge Choice Awards (Winner: Tourist Attraction), Themed Entertainment Association (Thea Awards for Outstanding Achievement), TripAdvisor (Top U.S. Trending Summer Attraction), and Lonely Planet (Favorite Online Listing).
THE ROLE
The Retail Associate is responsible for creating the ultimate experience for the observatory guest. Our number one priority is to provide fans with a legendary experience each time they enter the retail space. They go above and beyond to exceed expectations in customer service, merchandise display, and attention to detail.
ESSENTIAL FUNCTIONS
  • Provide an exciting, positive, and fun environment for our diverse team
  • Greet guests and gauge their interest to provide appropriate sales recommendations
  • Consistently operate the POS systems accurately
  • Present merchandise to increase sale with add on items
  • Describe merchandise features, benefits, and explain use
  • Retain current knowledge on promotions and in-store sales and events
  • Maintain inventory, merchandise placement, and accurate counts
  • Assist in counting inventory
  • Continually increase knowledge of products
  • Assist the merchandise set-up team with plan-o-grams, merchandise placement, and inventory control
  • Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training
  • Demonstrate ownership of space by cleaning, re-stocking, and performing any other tasks assigned by leadership

QUALIFICATIONS
To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • High school graduate, GED, or equivalent experience in comparable company
  • Honesty and integrity in all actions
  • Ability to take constructive feedback and to make necessary changes
  • Excellent customer service and selling skills
  • Ability to lift up to 50lbs, stand for extended periods of time, and work extended hours
  • Ability to work a schedule that includes weekends and/or holidays
  • Innovative self-starter, who can work independently and as part of a team

COMPENSATION
$20.00/hour + 401(k) plan.
WORKING CONDITIONS
Location: On Site. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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