Irvine, CA · On-site
$65K - $85K/yr
... on experience managing online communities and feedback channels (WhatsApp, Discord, FB Groups). - Strong organizational and problem-solving abilities in a fast-paced environment. - Familiarity with ...
Quick apply
Irvine, CA · On-site
$65K - $85K/yr
... on experience managing online communities and feedback channels (WhatsApp, Discord, FB Groups). - Strong organizational and problem-solving abilities in a fast-paced environment. - Familiarity with ...
Irvine, CA · On-site
$65K - $85K/yr
... on experience managing online communities and feedback channels (WhatsApp, Discord, FB Groups). - Strong organizational and problem-solving abilities in a fast-paced environment. - Familiarity with ...
Quick apply
Irvine, CA · On-site
$65K - $85K/yr
... on experience managing online communities and feedback channels (WhatsApp, Discord, FB Groups). - Strong organizational and problem-solving abilities in a fast-paced environment. - Familiarity with ...
Santa Ana, CA · On-site
$25 - $28/wk
... on client requirements, qualifications, and experienceMatch qualified candidates with client job ... activitiesUtilize social media, WhatsApp groups, and other recruiting tools to attract ...
New
Quick apply
Santa Ana, CA · On-site
$25 - $28/wk
... on client requirements, qualifications, and experienceMatch qualified candidates with client job ... activitiesUtilize social media, WhatsApp groups, and other recruiting tools to attract ...
New
Orange, CA · On-site
We are looking for an office superstar who share this passion and want to make a real impact on ... Back to search results Apply now Refer a friend Whatsapp Facebook LinkedIn Email App
Orange, CA · On-site
We are looking for an office superstar who share this passion and want to make a real impact on ... Back to search results Apply now Refer a friend Whatsapp Facebook LinkedIn Email App
$16 - $18/hr
Conduct preventative maintenance on facility systems and equipment, including replacing HVAC ... Whatsapp Facebook LinkedIn Email App
$16 - $18/hr
Conduct preventative maintenance on facility systems and equipment, including replacing HVAC ... Whatsapp Facebook LinkedIn Email App
Orange, CA · On-site
$43 - $56.50/hr
... on reablement and restorative care. Your work will help older people maintain or regain ... Whatsapp Facebook LinkedIn Email App
Orange, CA · On-site
$43 - $56.50/hr
... on reablement and restorative care. Your work will help older people maintain or regain ... Whatsapp Facebook LinkedIn Email App
Orange, CA · On-site
... on reablement and restorative care. Your work will help older people maintain or regain ... Whatsapp Facebook LinkedIn Email App
Orange, CA · On-site
... on reablement and restorative care. Your work will help older people maintain or regain ... Whatsapp Facebook LinkedIn Email App
Orange, CA · On-site
$32.86 - $34.59/hr
To support you on your role * We offer a comprehensive orientation program including buddy shifts ... Back to search results Apply now Refer a friend Whatsapp Facebook LinkedIn Email App
Orange, CA · On-site
$32.86 - $34.59/hr
To support you on your role * We offer a comprehensive orientation program including buddy shifts ... Back to search results Apply now Refer a friend Whatsapp Facebook LinkedIn Email App
We're responsible for business enterprises on campus including, but not limited to, dining ... Whatsapp Facebook LinkedIn Email App
We're responsible for business enterprises on campus including, but not limited to, dining ... Whatsapp Facebook LinkedIn Email App
Irvine, CA · On-site
$148K - $190K/yr
... WhatsApp, Facebook, X, etc.). * Proven ability to design and optimize omnichannel customer journeys. * Hands-on experience with outbound and inbound campaign management, including segmentation ...
Irvine, CA · On-site
$148K - $190K/yr
... WhatsApp, Facebook, X, etc.). * Proven ability to design and optimize omnichannel customer journeys. * Hands-on experience with outbound and inbound campaign management, including segmentation ...
Irvine, CA · On-site
$147K - $189K/yr
... WhatsApp, Facebook, X, etc.). * Proven ability to design and optimize omnichannel customer journeys. * Hands-on experience with outbound and inbound campaign management, including segmentation ...
Irvine, CA · On-site
$147K - $189K/yr
... WhatsApp, Facebook, X, etc.). * Proven ability to design and optimize omnichannel customer journeys. * Hands-on experience with outbound and inbound campaign management, including segmentation ...
$39.79 - $44.25/hr
Convenient, discounted on-site parking * Enjoy great food with reduced prices at our campus cafes ... Whatsapp Facebook LinkedIn Email App
New
$39.79 - $44.25/hr
Convenient, discounted on-site parking * Enjoy great food with reduced prices at our campus cafes ... Whatsapp Facebook LinkedIn Email App
New
Redlands, CA · On-site
$44.06 - $56.52/hr
... week on varying shifts as advised across a 24/7 period . This position offers our RN's the ... Whatsapp Facebook LinkedIn Email App
Redlands, CA · On-site
$44.06 - $56.52/hr
... week on varying shifts as advised across a 24/7 period . This position offers our RN's the ... Whatsapp Facebook LinkedIn Email App
Irvine, CA · On-site
$148K - $190K/yr
... WhatsApp, Facebook, X, etc.). * Proven ability to design and optimize omnichannel customer journeys. * Hands-on experience with outbound and inbound campaign management, including segmentation ...
Irvine, CA · On-site
$148K - $190K/yr
... WhatsApp, Facebook, X, etc.). * Proven ability to design and optimize omnichannel customer journeys. * Hands-on experience with outbound and inbound campaign management, including segmentation ...
Irvine, CA · On-site
$148K - $190K/yr
... WhatsApp, Facebook, X, etc.). * Proven ability to design and optimize omnichannel customer journeys. * Hands-on experience with outbound and inbound campaign management, including segmentation ...
Irvine, CA · On-site
$148K - $190K/yr
... WhatsApp, Facebook, X, etc.). * Proven ability to design and optimize omnichannel customer journeys. * Hands-on experience with outbound and inbound campaign management, including segmentation ...
San Bernardino, CA · On-site
$18 - $21/hr
Excluded, Administrative, At-Will, Temporary, Part Time, On-site (work in-person at business ... Back to search results Apply now Refer a friend Whatsapp Facebook LinkedIn Email App
San Bernardino, CA · On-site
$18 - $21/hr
Excluded, Administrative, At-Will, Temporary, Part Time, On-site (work in-person at business ... Back to search results Apply now Refer a friend Whatsapp Facebook LinkedIn Email App
We're responsible for business enterprises on campus including, but not limited to, dining ... Back to search results Apply now Refer a friend Whatsapp Facebook LinkedIn Email App
We're responsible for business enterprises on campus including, but not limited to, dining ... Back to search results Apply now Refer a friend Whatsapp Facebook LinkedIn Email App
Redlands, CA · On-site
$37.93 - $40.34/hr
... week on varying shifts as advised across a 24/7 period . This position offers our EN's the ... Whatsapp Facebook LinkedIn Email App
Redlands, CA · On-site
$37.93 - $40.34/hr
... week on varying shifts as advised across a 24/7 period . This position offers our EN's the ... Whatsapp Facebook LinkedIn Email App
San Bernardino, CA · On-site
$18 - $21/hr
Excluded, Administrative, At-Will, Temporary, Part Time, On-site (work in-person at business ... Whatsapp Facebook LinkedIn Email App
San Bernardino, CA · On-site
$18 - $21/hr
Excluded, Administrative, At-Will, Temporary, Part Time, On-site (work in-person at business ... Whatsapp Facebook LinkedIn Email App
We're responsible for business enterprises on campus including, but not limited to, dining ... Back to search results Apply now Refer a friend Whatsapp Facebook LinkedIn Email App
We're responsible for business enterprises on campus including, but not limited to, dining ... Back to search results Apply now Refer a friend Whatsapp Facebook LinkedIn Email App
| Aspect | On Whatsapp | Customer Service Representative |
|---|---|---|
| Credentials | No formal credentials required | Typically requires customer service training or experience |
| Work Environment | Remote, digital platform | Office or call center setting |
| Industry Usage | Used for quick messaging, informal support | Handled complex inquiries, formal support |
| Search & Comparison Intent | How to use On Whatsapp for support | Differences between On Whatsapp and customer service roles |
On Whatsapp is a digital communication tool used mainly for informal, quick messaging support, often requiring no formal credentials. Customer Service Representatives handle more complex inquiries in formal settings, usually with specific training. While On Whatsapp offers a flexible, remote communication method, Customer Service Representatives work in structured environments to provide comprehensive support. Both serve customer needs but differ in scope, environment, and credentials.
$65K - $85K/yr
Full-time
Medical, Dental, Retirement, PTO
Re-posted 27 days ago
PLEASE NOTE THIS IS A HYBRID POSITION, MUST BE ON SITE IF NEEDED.
Overview
We're looking for a User Experience & Community Lead to take ownership of our customer support and community engagement. This role will lead a small support team and work closely with product, engineering, and operations to ensure our users have a seamless, satisfying experience from onboarding to long-term retention. You’ll be the central point of contact for our user base—responding directly when needed, and designing scalable systems to support growth.
Key Responsibilities
- Lead day-to-day customer support operations across channels (email, chat, helpdesk tools).
- Manage and mentor a small support team, ensuring high-quality service and fast response times.
- Build and maintain strong user communities (e.g., WhatsApp, Discord, Reddit), fostering feedback and engagement.
- Organize and run structured beta programs and user testing initiatives with clear reporting.
- Coordinate with product and engineering teams to escalate and resolve recurring issues.
- Track key metrics around satisfaction, response time, and user retention to guide improvements.
- Design and improve internal workflows and knowledge systems to ensure consistent, scalable support quality as the team grows.
- Help shape self-service resources such as FAQs, help center content, and onboarding flows.
What You Bring
- 5+ years of experience in customer support, user operations, or community management.
- Proven experience managing or mentoring a small support or community team.
- Excellent communication skills with a user-first, empathetic mindset.
- Hands-on experience managing online communities and feedback channels (WhatsApp, Discord, FB Groups).
- Strong organizational and problem-solving abilities in a fast-paced environment.
- Familiarity with tools like Zendesk, Notion, or similar.
What We Offer
- A high-impact, high-ownership role at a growing consumer tech brand.
- Remote-friendly culture with flexible working hours.
- A mission-driven team that values initiative, transparency, and user empathy.
We’re a fast-growing consumer tech startup building smart hardware products that simplify and enhance everyday life. We
care deeply about user experience and believe great support is part of great product design.
