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The unstructured data space served by Enterprise Content Management (ECM) Systems is growing in scope and importance with the client. The ECM landscape is being modernized using cloud native scalable solutions and with the continued investment and innovation in electronic records management, document archiving is essential to client's value proposition. As a Senior Systems Engineer – Enterprise Content Management you will provide complex operational support and problem resolution for the ECM platforms and associated infrastructure. You will consult with management, delivery teams and other IT (Information Technology) partners on all aspects of platform change to ensure a positive Customer and Associate Experience.

The Expertise We’re Looking For

• Bachelor’s degree preferred
• 8+ years of experience working with IBM FileNet, OpenText Documentum, Nuxeo or comparable Enterprise Content Management (ECM) platform.
• 5+ years’ experience of administration and support of an ECM platform experience
• Java/Shell/PowerShell programming is a plus
• Migration tool experience is a plus
• Tomcat/TCServer administration on Linux/Windows experience is a plus

The Purpose of This Role

In this role you will be responsible for monitoring, maintaining, and updating the Filenet & Documentum platform and associated infrastructure. You will also support the modernization effort in migrating Documentum/Filenet to Nuxeo SaaS (software as a service) environments. We are looking for a highly motivated Engineer who can work closely with squad leaders and scrum masters, scrum teams and production support to develop, maintain and update the ECM system. Candidate should have a good knowledge and hands on experience with ECM administration and development of one of the following: IBM Filenet, OpenText Documentum, Nuxeo, or other comparable modern content management software packages.

The Skills You Bring

• You can perform Documentum upgrades and migrations to other ECM platforms.
• Your ability to install and configure Documentum and/or FileNet components and services efficiently and reliably.
• You can solve and diagnose issues quickly and thoroughly.
• Your ability to create and use shell scripts effectively in the automation of systems tasks.
• You can serve as an on-call, change management requests, and maintenance activities to support organization’s service delivery model.
• Your commitment to welcome, value and foster a climate that promotes and fully demonstrates team diversity.
• You are able and willing to work in a highly matrixed environment.
• Your affinity toward self-motivation coupled with a healthy work ethic.
• You have good written and verbal communication skills!

The Value You Deliver

• Document management platform support that meets or exceeds service level commitments
• Savvy in applying systems administration methodologies, standard processes, troubleshooting skills, and industry trends.
• Close and trusted collaboration with partners that enables full achievement of business objectives
• Analyzing issues and opportunities that help improve ECM solutions and services

The Expertise You Have

• Bachelor’s degree preferred
• 8+ years’ experience of developing or administering ECM platforms and document management domain knowledge.
• 5+ years of proven administration experience of Enterprise Content such as Documentum, FileNet, Hyland Nuxeo, or other comparable modern content management platforms.
• Ability to serve as a rotational team on-call resource in support of the organization’s service delivery model.
• Ability to perform ECM upgrades and migrations.
• Demonstrable ability to install and configure Documentum components and services efficiently and effectively.
• You can fix and diagnose issues quickly and thoroughly.
• Your ability to build and use shell scripts effectively in the automation of systems tasks.
• Knowledge of cloud solutions for Enterprise Content Management.
• RDMS knowledge is a plus.
• Nuxeo experience or knowledge is a plus.
• Experience in working in an agile environment.
• You are able and willing to work in a highly matrixed environment.
• You have good written and verbal communication skills.
• Apply systems administration methodologies, troubleshooting, standard processes, and trends.
• Analyzing issues and opportunities that help improve ECM solutions and services.