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Job Summary:
Zipline is the world's largest and most experienced drone delivery service, dedicated to ensuring access to essential goods globally. The PLM Systems Analyst will manage the application health and configuration of Siemens PLM and CAD applications, ensuring reliable engineering workflows and addressing operational challenges.
Responsibilities:
• Own operational health, availability, administration, and application configuration for Zipline's Siemens PLM and CAD ecosystem.
• Monitor application health, triage production issues, coordinate recovery, and meet established service expectations for engineering support requests.
• Coordinate directly with Siemens and development partners to resolve issues, track progress, and drive to timely resolutions.
• Investigate recurring incidents through root-cause analysis and deliver preventative fixes that reduce repeat support volume.
• Administer user provisioning, role changes, license allocation, access reviews, and software-license utilization.
• Maintain development, test, and production environments; functionally validate configuration changes before controlled production promotion.
• Coordinate maintenance, patches, and upgrades with users, infrastructure, identity, networking, security, and vendors to minimize disruption.
• Maintain runbooks, knowledge articles, and operating procedures; use support trends to prioritize reliability and workflow improvements.
Qualifications:
Required:
• Experience supporting enterprise engineering applications in a manufacturing or product-development environment.
• Strong understanding of PLM concepts, CAD/CAE workflows, and engineering toolchains.
• Hands-on experience administering Teamcenter and NX, or comparable engineering applications, including user access and configuration management.
• Working knowledge of cloud-based environment management, authentication systems, and enterprise identity-management concepts.
• Experience using ticketing systems, change-management processes, and technical documentation to manage operational work.
• Ability to prioritize concurrent engineering support needs while communicating clearly with technical and nontechnical partners.
• Comfort participating in on-call or critical-issue response for business-impacting engineering-system incidents.
Company:
Zipline is the operations platform that powers retail’s most complex work. Founded in 2014, the company is headquartered in San Francisco, USA, with a team of 51-200 employees. The company is currently Growth Stage.