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On Call Systems Engineer Jobs in Arizona (NOW HIRING)

Thrive

Systems Engineer

Tucson, AZ · On-site +1

Our corporate culture, engineering talent, customer-centric approach, and focus upon "next ... Availability to work after hours or participate in on-call rotations as required Preferred ...

Axway

Senior Systems Engineer I

Scottsdale, AZ · On-site

$105.70K - $144.70K/yr

Senior Systems Engineer I with Axway, Inc. (Scottsdale, AZ) Duties: Use Kubernetes to orchestrate ... Primary on call support for outages and service degradation issues. Build, deploy and manage ...

Axway

Senior Systems Engineer I

Scottsdale, AZ

$104.30K - $142.80K/yr

Senior Systems Engineer I with Axway, Inc. (Scottsdale, AZ) Duties: Use Kubernetes to orchestrate ... Primary on call support for outages and service degradation issues. Build, deploy and manage ...

TSMC

HR System Engineer

Phoenix, AZ · On-site

Analyze user needs, configure systems, conduct testing, and provide training. * Support daily ... When on-call, candidates are expected to respond to the call 24x7 for that whole week. Application ...

TSMC

HR System Engineer

Phoenix, AZ

Analyze user needs, configure systems, conduct testing, and provide training. * Support daily ... When on-call, candidates are expected to respond to the call 24x7 for that whole week. Application ...

Honorhealth

Engineer III - Systems

Phoenix, AZ · Hybrid

Day Department: IT Systems Operations Monday - Friday 7:30am - 4pm, on-call rotation Must reside in ... JOB SUMMARY The Systems Engineer III (Senior) is responsible for designing, implementing, and ...

HonorHealth

Engineer III - Systems

Phoenix, AZ · On-site

Day Department: IT Systems Operations Monday - Friday 7:30am - 4pm, on-call rotation Must reside in ... JOB SUMMARY The Systems Engineer III (Senior) is responsible for designing, implementing, and ...

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On Call Systems Engineer information

What are the key skills and qualifications needed to thrive as an On Call Systems Engineer, and why are they important?

To thrive as an On Call Systems Engineer, you need a solid background in computer science or IT, expertise in troubleshooting, and experience with system administration. Familiarity with monitoring tools, incident management platforms, and certifications like CompTIA Network+ or Microsoft Certified: Azure Administrator Associate are commonly required. Strong problem-solving abilities, effective communication, and the capacity to remain calm under pressure are crucial soft skills. These competencies ensure rapid resolution of critical issues and reliable system uptime, minimizing business disruptions.

What are some common challenges faced by On Call Systems Engineers, and how can they be managed effectively?

On Call Systems Engineers often deal with unpredictable schedules and the pressure of resolving critical issues quickly, sometimes outside regular business hours. Managing these challenges involves strong time management, clear communication with team members, and thorough documentation to ensure smooth handovers. Many organizations provide tools and protocols to help engineers triage and prioritize incidents, and regular post-incident reviews can support continuous improvement. Building a supportive team culture and setting clear boundaries during off-call hours are also key to maintaining work-life balance.

What are On Call Systems Engineers?

On Call Systems Engineers are IT professionals responsible for monitoring, maintaining, and troubleshooting computer systems and networks outside regular business hours. They are typically available during nights, weekends, or holidays to respond to urgent technical issues, system outages, or security incidents. Their main goal is to ensure system reliability and minimize downtime by quickly addressing and resolving problems as they arise. On Call Systems Engineers often work as part of a rotating team and must be skilled in problem-solving, communication, and various technical domains.
What are the most commonly searched types of Systems Engineer jobs in Arizona? The most popular types of Systems Engineer jobs in Arizona are:
What cities in Arizona are hiring for On Call Systems Engineer jobs? Cities in Arizona with the most On Call Systems Engineer job openings:
On Call Systems Engineer jobs near you
Systems Engineer

Systems Engineer

Thrive

Tucson, AZ • On-site, Remote

Full-time

Posted 5 days ago

Job description

Shift: Monday - Friday from 8 AM - 5 PM PST (11 AM - 8 PM EST)
About Us
Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon "next generation" services help us stand out amongst our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at "a job" but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a "work hard, play hard" environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!
Position Overview
This role provides first-contact remote technical support for network, server, and end-user systems. As the first point of contact for clients, you will be responsible for accurately creating and updating support tickets and coordinating communication with engineers when assistance is available.
Team members interact regularly with end-users across diverse computing environments and must clearly communicate technical issues to both technical and non-technical audiences. Thrive seeks individuals with strong technical aptitude, excellent verbal and written communication skills, and a desire to learn and grow across all aspects of IT while delivering world-class support.
Responsibilities
  • Communicate with customers via phone, email, and chat in a timely, courteous, empathetic, and professional manner, providing clear updates and case status throughout the resolution process.
  • Perform first response and initial triage of customer issues, troubleshooting single-user and system-impacting incidents and accurately documenting all actions in Thrive's tools.
  • Perform rapid analysis of workstation-level incidents, identifying root causes and applying appropriate troubleshooting methodology
  • Ask clarifying questions to fully understand client concerns and escalate issues to engineers when required due to time, complexity, or skill level.
  • Manage the daily prioritization, coding, and routing of service incidents and requests.
  • Follow Thrive's established best practices for task management
  • Set and manage client expectations throughout the troubleshooting process, maintaining a focus on both prompt resolution and world-class customer service.
  • Develop a strong understanding of Thrive products and their integration into client environments to ensure efficient and effective issue resolution.
  • Work with and document diverse client computing environments, including unfamiliar workstation, server, and network configurations, to determine the fastest path to resolution.

Required Qualifications
  • 2-3 years of IT support experience in a help desk or service desk environment; MSP experience preferred
  • Experience with ticketing systems (e.g., ServiceNow), remote support tools (e.g., Kaseya, Ninja), and RMM platforms
  • Proficiency supporting Windows 10/11, macOS fundamentals, Microsoft 365 (Outlook, Teams, OneDrive), and common line-of-business applications, including Office and Outlook configuration
  • Working knowledge of Active Directory/Entra, mobile device configuration and troubleshooting, workstation hardware, printers, and peripherals
  • Basic networking knowledge, including TCP/IP, DNS, and DHCP
  • Strong customer service focus with the ability to clearly communicate technical concepts to non-technical users
  • Excellent written and verbal communication, documentation, and time-management skills
  • Ability to work independently and collaboratively in a team environment
  • Availability to work after hours or participate in on-call rotations as required

Preferred Certifications
  • CompTIA A+
  • CompTIA Network+
  • Microsoft 365 Fundamentals (MS-900)
  • ITIL Foundation (v4).

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