On Call River Rafting Guide Jobs (NOW HIRING)

Hike & Float Rafting Assistant Manager

TIMEFRAME: March/April - October 2026

QUALIFICATIONS: Valid Real ID, Wilderness First Responder (Required - available to receive on site), CPR/First Aid (Required), Swift Water Rescue (Required - available to receive on site)

The Assistant Manager plays a key role in supporting the day-to-day operations of the Hike & Float program, working closely with the Skagway Rafting Manager to ensure everything runs smoothly. In addition to leadership and guiding responsibilities, the Assistant Manager shares various administrative tasks with the manager. These include creating the daily schedule, approving timesheets, coordinating and participating in raft and gear maintenance, and handling disciplinary matters as needed.

While this is a general overview, the position encompasses a wide range of duties and requires flexibility, leadership, and strong organizational skills.

The Hike & Float Assistant Manager reports directly to the Hike & Float Manager.

REQUIREMENTS

• 2+ years guiding, rafting preferred.

• Prior management experience is helpful.

• Prior leadership and tourism experience is helpful.

• Must be able to lift up to 80 pounds repeatedly throughout each day.

• Must be able to carry loads over uneven ground.

• Must possess a strong work ethic.

• Must be punctual.

• Must be organized.

• Must have a great, positive attitude.

• Must be comfortable speaking to large groups of people.

• Must be willing to work 40+ hours a week throughout the entire season.

• Must currently have or be willing to obtain Wilderness First Responder and Swift Water Rescue certifications.

• Must be willing and able to acquire a Skagway chauffers permit once onsite.

SITE RELATED JOB DUTIES

• Help to run a safe, efficient and high-quality program.

• Split office duties with the Rafting Manager.

• Provide input for Rafting Managers weekly reports to Skagway office.

• Be positive and outgoing when dealing with guides and guests.

• Responsible for ensuring that all guides follow the policies and procedures outlined in the Skagway Guide Manual, Employee Manual and Emergency Response Manuals through delegation and direct team management.

• Immediately address any performance or safety issues with guides as they occur and report to the site manager.

• Ensure that the program is ready and up to operating standards for the start of the season.

• Ensure that all guides are portraying a professional image to guests and provide top level customer service.

• In the case of an emergency, coordinate guides to ensure that procedures are accurately followed, and that communication is constant, paperwork is correctly filled out and collected.

• Ensure all emergency response equipment is correctly stationed, complete, and up to date.

• Relay the performance and progress of all guides to the Rafting Manager.

• Assist with providing continual training opportunities for guides throughout the season.

• Attend weekly meetings as requested.

• Taking inventory of gear and regularly maintaining the programs gear.

• Together with the RaftingManager, coordinate breakdown of the program at the end of the season.

• Other duties as dictated by daily needs.

OFFICE RELATED JOB DUTIES (please note that many of these are shared responsibilities):

• Assist in scheduling and leading program and guide meetings/evaluations.
• Weekly meeting with Rafting Manager, Operations and/or Skagway Program Manager.
• Time sheets and payroll assist with employee timecard verifications.
• Monitor guide hours/overtime for balanced scheduling.
• Assist in organizing guide appreciation events: dinners and activities, etc.

The above is a list of general responsibilities and is not comprehensive.

WORKLOAD

• 40+ hours a week may be more or less depending on time of season
• 40% site management

• 30% guide development/ administration
• 30% field time/active guiding
• Division of hours will vary throughout the season based on program needs (start-up, break-down, training, etc.).

ADDITIONAL JOB RESPONSIBILITIES

Employees may be called on to share driving responsibilities with other programs and guide different variations of the Hike & Float Tour. We offer a Hike & Float Scenic drive which is the normal four-hour tour with an added drive up the Klondike Highway into Canada afterwards. We also run a Scenic River Float tour which is just the float portion of the tour, no hiking involved. You may also be required to assist in other office duties not listed.

PROFESSIONALISM

All employees represent the company, whether at the docks, on tour, or off the clock. AMG/CG expects everyone to conduct themselves professionally and exemplify the behavior associated with our quality guide service. Given our small Alaskan community, any inappropriate behavior can quickly damage your reputation and reflect negatively on the company.

LIVING SPACE AND RENT STRUCTURE

Employeehousing is located in downtown Skagway, the grocery store and other attractions are within walking distance from housing. Accommodations consist of shared rooms typically 2-4 beds to a room, although the largest room is a 6-occupant bunkroom. Each house features shared bathrooms, a kitchen area, and living room. Employees residing in housing are expected to respect other and maintain a clean living area. Rent procedures are outlined in the Employee Manual. The two downtown houses share a large yard and mountain views, providing a fantastic base for our team.

Additional Notes

• Managers and Assistant Managers do not pay rent.
• Pets - No pets are allowed within company housing.

TRAVEL AND LOGISTICS

Employees are responsible for their own travel arrangements to and from Skagway, AMG will assist wherever possible in helping outline necessary steps in travel plans. Please make arrangements with a few days on either end of the season for mishaps.