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On Call Remote It Support Technician Jobs in Santa Rosa, CA

Embtel Inc

OMS Support Engineer

Bodega Bay, CA · Remote

We EMBTEL, Inc one of the fastest growing IT Staffing & Recruitment Company in the US. We are U.S ... Bay Area California (Remote) Duration : 12+ Months skills: * At least 4 years of experience in ...

Endsight

Senior GRC Analyst

Napa, CA · Remote

Who We Are Endsight is a fast-growing IT Managed Service Provider built on one core belief: When we ... Support the security team's shared SOC alert and on-call process by assisting with initial triage ...

Endsight

Senior GRC Analyst

Napa, CA · On-site +1

$110K - $140K/yr

Who We Are Endsight is a fast-growing IT Managed Service Provider built on one core belief: When we ... Support the security team's shared SOC alert and on-call process by assisting with initial triage ...

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On Call Remote It Support Technician information

See Santa Rosa, CA salary details

$15

$27

$40

How much do on call remote it support technician jobs pay per hour?

As of May 28, 2026, the average hourly pay for on call remote it support technician in Santa Rosa, CA is $27.41, according to ZipRecruiter salary data. Most workers in this role earn between $22.60 and $31.01 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an On Call Remote IT Support Technician, and why are they important?

To thrive as an On Call Remote IT Support Technician, you need strong troubleshooting skills, familiarity with operating systems, and a background in computer science or IT, often supported by certifications like CompTIA A+ or Microsoft Certified IT Professional. Proficiency with remote desktop tools, ticketing systems, and network diagnostic utilities is typically required. Excellent communication, patience, and the ability to remain calm under pressure are essential soft skills for resolving user issues remotely. These competencies ensure rapid, effective support and minimize downtime, directly impacting user productivity and organizational efficiency.

What are the unique challenges of working as an On Call Remote IT Support Technician, and how can I effectively manage them?

As an On Call Remote IT Support Technician, you may face unpredictable work hours and urgent troubleshooting requests outside of standard business times. Balancing multiple tickets, prioritizing critical issues, and communicating clearly with users who may be stressed are common challenges. Effective time management, strong documentation habits, and maintaining a calm, customer-focused approach are essential for success. Building a clear routine for monitoring alerts and setting boundaries for availability can also help manage the demands of this flexible, fast-paced role.

What is an On Call Remote IT Support Technician?

An On Call Remote IT Support Technician is an IT professional who provides technical assistance and troubleshooting services to clients or employees, typically outside of standard business hours. They work remotely, connecting to users' systems via the internet to resolve hardware, software, or network issues. Their responsibilities often include responding to urgent support requests, diagnosing problems, and guiding users through solutions, all while ensuring minimal downtime and maintaining system security. This role requires strong technical skills, effective communication, and the ability to work independently under pressure.

What is the difference between On Call Remote It Support Technician vs Help Desk Technician?

AspectOn Call Remote It Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentRemote, on-call basis, often after hoursOffice or remote, standard hours
Employer & Industry UsageIT service providers, tech support companiesCorporate IT departments, tech support centers
Search & Comparison IntentTechnical support, remote troubleshootingCustomer support, issue resolution

The On Call Remote It Support Technician typically provides remote, on-demand technical assistance outside regular hours, often handling urgent issues. In contrast, a Help Desk Technician offers scheduled support during standard hours, focusing on routine troubleshooting. Both roles require similar certifications but differ mainly in work hours and environment.

What are the most commonly searched types of Remote It Support Technician jobs in Santa Rosa, CA? The most popular types of Remote It Support Technician jobs in Santa Rosa, CA are:
What are popular job titles related to On Call Remote It Support Technician jobs in Santa Rosa, CA? For On Call Remote It Support Technician jobs in Santa Rosa, CA, the most frequently searched job titles are:
What job categories do people searching On Call Remote It Support Technician jobs in Santa Rosa, CA look for? The top searched job categories for On Call Remote It Support Technician jobs in Santa Rosa, CA are:
What cities near Santa Rosa, CA are hiring for On Call Remote It Support Technician jobs? Cities near Santa Rosa, CA with the most On Call Remote It Support Technician job openings:
On Call Remote It Support Technician jobs near you

Account and Project Manager for an MSP (mid-level)

24hourtek, Inc - IT Support, Managed IT Services, IT Consulting San Francisco, California

Santa Rosa, CA • On-site, Remote

$55K - $75K/yr

Full-time

Posted 27 days ago

Job description

If you LOVE helping people get and stay organized, enjoy interacting with a variety of clients, and enjoy learning about technology, we want you to join our growing team!

You will be working mostly remote for customers in the USA on California PST time zone.

Job Description

We are an MSP (Managed Service Provider) currently seeking an exceptional Success Manager/Account Manager with experience working in an MSP. Looking for someone who will build amazing relationships with our clients and can successfully lead projects and meetings. We believe in a team approach and foster an environment where everyone is contributing and motivated to help one another. You must be able to easily build relationships with others and demonstrate a willingness to tackle any issue and get it done. This is a fast-paced environment, so you should be ready to quickly come up to speed on our management software and processes.

Responsibilities include:

Success Management

Build Customer Partnerships: Be the trusted advisor for the customer. Leverage your knowledge of our products and services and the customer's business operations to provide tailored solutions to meet their needs.

Proactive Consultation: Schedule and manage monthly calls with clients to identify needs, review their IT Roadmap, discuss any concerns, and ensure customer satisfaction.

Quote building: Working with customer and team members to scope out projects, and then work to get project quotes approved.

Document Trends: Keep track of key account metrics such as client efficiency, CSAT, and customer issues to help improve the experience over time.

Collaboration with Team: Review concerns and feedback with the service team, discuss opportunities for product offerings, coordinate solutions with senior technicians, and identify internal process improvements and new product offerings

Project Management

  • Build out projects from quotes in our project management software
  • Schedule and run project meetings both internally and with clients
  • Set up clear expectations, project plans and timelines
  • Coordinate technical resources and drive IT projects to successful completion
  • Effectively communicate plans, progress, and status both internally and to customer

Desired Skills and Experience

You must have at least 5+ years of Success/Account Management experience working in the MSP or IT related field, have excellent organizational and time management skills, and be a top-notch people person. We expect you to have specialized knowledge of how to manage projects, people and deadlines. You should be a listener who is customer-oriented and attentive to their needs. You should know how to work efficiently and be able to demonstrate a logical approach to solving problems. You must be disciplined, motivated, punctual, self-direct your time wisely, and be very detail oriented. The ideal candidate will have experience juggling multiple clients. You must also be able to type at least 40 words per minute.

Prior experience with our company software tools is preferred but not required:

Software Tools

ConnectWise

SalesBuildr

Pipedrive

MSP-Bots

Dialpad

Microsoft Teams

Microsoft Office

Our Company

24hourtek, Inc is a full-service MSP based in San Francisco that provides high end IT support and service for businesses in San Francisco, San Jose, Denver, and more. We are a cohesive team that likes working with technology and with each other. We work in a casual environment and avoid drama, but above all we make sure we take care of our clients. We are focused on a healthy work life balance, so nobody here is allowed to work crazy hours.

Mission: To build meaningful relationships with employees, clients, and vendors so that we can increase efficiency, productivity and use modern technology to future proof businesses.

Vision: Implement flawless technology. Resolve problems faster. Build lifelong connections.

Values: Respect Responsive Enthusiasm Accountability Growth Mindset Efficiency

Please also include a video with you speaking if you can please.

Additional Details:

Job Type: Full-time Work (Hybrid, regulary onsite visits with customers)

Schedule: 8 hour shift during business hours in the U.S., Day shift Pacific Time (PST) Monday to Friday

Salary Range: Compensation range of $55,000–$75,000 per year, depending on experience and MSP background. Bonus opportunities may be available based on performance and customer success metrics.

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