Represent the benefit calculation implementation team to project management * Determine and manage ... A bit about us We're a people-focused, customer-first, purpose-driven team who works together every ...
Represent the benefit calculation implementation team to project management * Determine and manage ... A bit about us We're a people-focused, customer-first, purpose-driven team who works together every ...
Remote - No Experience Product Tester
Lethbridge, AB · Remote
CA$25 - CA$45/hr
... the representative sample needed. Participation in these product testing and consumer panels is ... and services in the American market. Main Duties: * Properly document In-Home Usage Tests as ...
Remote - No Experience Product Tester
Lethbridge, AB · Remote
CA$25 - CA$45/hr
... the representative sample needed. Participation in these product testing and consumer panels is ... and services in the American market. Main Duties: * Properly document In-Home Usage Tests as ...
Remote Work - No Experience - Product Tester
Lethbridge, AB · Remote
CA$25 - CA$45/hr
... the representative sample needed. Participation in these product testing and consumer panels is ... and services in the American market. Main Duties: * Properly document In-Home Usage Tests as ...
Remote Work - No Experience - Product Tester
Lethbridge, AB · Remote
CA$25 - CA$45/hr
... the representative sample needed. Participation in these product testing and consumer panels is ... and services in the American market. Main Duties: * Properly document In-Home Usage Tests as ...
Senior Analyst, Pension Calculation Quality Assurance (100% remote)
Lethbridge, AB · On-site +1
CA$65/hr
A bit about us We're a people-focused, customer-first, purpose-driven team who works together every ... client service delivery, are subject to a Personnel Security Screening conducted through the ...
New
Senior Analyst, Pension Calculation Quality Assurance (100% remote)
Lethbridge, AB · On-site +1
CA$65/hr
A bit about us We're a people-focused, customer-first, purpose-driven team who works together every ... client service delivery, are subject to a Personnel Security Screening conducted through the ...
New
On Call Remote Customer Service Rep information
What is an on call remote customer service rep?
An On Call Remote Customer Service Rep is a customer support professional who works remotely and is available to respond to customer inquiries or issues as needed, often on a flexible or as-needed basis rather than a fixed schedule. These representatives typically handle phone calls, emails, or chat messages to assist customers with questions, resolve problems, and provide information about products or services. Being 'on call' means they are scheduled to be available during certain times but may only work when contacted or when customer demand arises. This role requires strong communication skills, adaptability, and reliable internet access.
What skills and qualifications are needed to thrive as an on call remote customer service rep?
To thrive as an On Call Remote Customer Service Rep, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer proficiency is typically required. Exceptional patience, adaptability, and time management set outstanding reps apart in remote environments. These skills and qualities are vital to delivering prompt, effective support and maintaining customer satisfaction while handling inquiries from various locations.
How does the on call structure impact the daily routine and work-life balance of a remote customer service rep?
As an On Call Remote Customer Service Rep, your work schedule is highly flexible but can also be unpredictable. You may be required to respond to customer inquiries or assist during peak periods on short notice, which means you need to be prepared for varying shifts and quick transitions between personal and work time. While this structure offers freedom from traditional fixed hours, it can also present challenges in planning personal activities and maintaining a consistent routine. Many find success by setting clear boundaries, communicating availability with supervisors, and leveraging downtime for professional development.
What is the difference between On Call Remote Customer Service Rep vs Customer Support Specialist?
| Aspect | On Call Remote Customer Service Rep | Customer Support Specialist |
|---|---|---|
| Credentials | High school diploma or equivalent; customer service experience | High school diploma or higher; customer service experience |
| Work Environment | Remote, flexible hours, on-call basis | Remote or in-office, regular hours |
| Industry Usage | Common in call centers, tech support, retail | Used across various industries including tech, retail, healthcare |
| Search & Comparison Intent | Focus on on-call, flexible remote roles | Broader customer support roles, less emphasis on on-call |
In summary, On Call Remote Customer Service Reps primarily handle customer inquiries on an on-call basis, often with flexible hours, while Customer Support Specialists typically work regular hours providing ongoing support. Both roles require similar credentials and are used across many industries, but their work schedules and focus differ.
What are the most commonly searched types of Remote Customer Service Rep jobs in Lethbridge, AB?
The most popular types of Remote Customer Service Rep jobs in Lethbridge, AB are:
Full-time
Medical, Life, Retirement
Posted 8 days ago
Key responsibilities
Represent the benefit calculation implementation team to project management.
Determine and manage the priorities of the implementation team and perform ongoing planning of deliverables.
Provide technical support and supervise the configuration of the benefit calculation engine.
Job description
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
Join the TELUS Health retirement benefits implementation team as a functional lead.In this role, you will be able to demonstrate your extensive expertise in defined benefit pension plan administration. Furthermore, you will act as a practice lead by effectively managing the deliverables of a team composed of business analysts and calculation verifiers.
This role requires solid expertise in benefit calculation engine configuration and good adaptability in order to familiarize yourself with our solution quickly within our growing team.
What's in it for you
Incomparable versatility in pension calculations and plan administration across Canadian and American markets
Deep expertise in an innovative and specialized field that sets you apart in the pension industry
Multiple implementation projects with leading clients across North America, expanding your portfolio and professional network
Flexibility to work from anywhere in Canada while maintaining a healthy work-life balance
Comprehensive benefits package
A corporate culture centered on mutual aid, social impact, well-being, and diversity
Primary Responsibilities
Represent the benefit calculation implementation team to project management
Determine and manage the priorities of their implementation team
Perform ongoing planning of deliverables considering the project scope
Proactively identify potential risks and issues
Be responsible for pension plan rules analysis documents
Provide technical support and supervise the configuration of the benefit calculation engine
Know the system configuration in order to position themselves as the calculation engine expert in our implementations
Support specialized technical stakeholders for data conversion and data collections
Work closely with the product development team
Contribute to the continuous improvement of our implementation processes
What You Bring
Requirements
University degree in actuarial science, mathematics, project management, or any other relevant field
10+ years of relevant experience in defined benefit pension plans
Experience with Canadian and/or American pension plans
Mastery of retirement benefit calculations
Mastery of retirement benefit calculation engine configuration
Proficiency in Excel
Ability to travel to Canada and the United States
Assets
Knowledge of Azure DevOps or similar work management tools
Knowledge of VBA programming
Continuing education in actuarial science
Soft Skills
Excellent organizational skills
Strong problem-solving ability
Attention to detail
Ability to influence internal and external stakeholders
Leadership and ability to maintain team engagement
Ability to work in a team and independently
Coaching and resource development skills
Effective priority management
Ability to make decisions involving a certain level of risk
Ability to adapt your communication style to people with different levels of expertise
Salary Range: 95 000,00 - 125 000,00 CAD
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.
Job Type: This is for a current vacancy.
A bit about us
We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
About Lifeworks Services
Sourced by ZipRecruiter
Industry
Individual, family and community social assistance
Company size
51 - 200 Employees
Headquarters location
Eagan, MN, US
Year founded
1965