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On Call Remote Customer Service Rep Jobs in Innisfil, ON

Aspire Lifestyles

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Remote Customer Service Representative

Barrie, ON · Remote

CA$20 - CA$22/hr

Remote Customer Service Representative Location: Remote - Ontario, Canada Start Date: September 2026 Position Type: Permanent, Full-Time Pay Range: $20.00 - $22.00 CAD per hour This is a newly ...

Globe Life Insurance

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Remote Customer Sales and Support Representative (Entry-Level)

Toronto, ON · Remote

CA$60K - CA$80K/yr

Remote Customer Sales and Support Representative (Entry-Level) 100% Remote | United States & Canada ... in sales, customer service, retail, hospitality, call centers, education, or client-facing ...

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On Call Remote Customer Service Rep information

What is an on call remote customer service rep?

An On Call Remote Customer Service Rep is a customer support professional who works remotely and is available to respond to customer inquiries or issues as needed, often on a flexible or as-needed basis rather than a fixed schedule. These representatives typically handle phone calls, emails, or chat messages to assist customers with questions, resolve problems, and provide information about products or services. Being 'on call' means they are scheduled to be available during certain times but may only work when contacted or when customer demand arises. This role requires strong communication skills, adaptability, and reliable internet access.

How does the on call structure impact the daily routine and work-life balance of a remote customer service rep?

As an On Call Remote Customer Service Rep, your work schedule is highly flexible but can also be unpredictable. You may be required to respond to customer inquiries or assist during peak periods on short notice, which means you need to be prepared for varying shifts and quick transitions between personal and work time. While this structure offers freedom from traditional fixed hours, it can also present challenges in planning personal activities and maintaining a consistent routine. Many find success by setting clear boundaries, communicating availability with supervisors, and leveraging downtime for professional development.

What is the difference between On Call Remote Customer Service Rep vs Customer Support Specialist?

AspectOn Call Remote Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or higher; customer service experience
Work EnvironmentRemote, flexible hours, on-call basisRemote or in-office, regular hours
Industry UsageCommon in call centers, tech support, retailUsed across various industries including tech, retail, healthcare
Search & Comparison IntentFocus on on-call, flexible remote rolesBroader customer support roles, less emphasis on on-call

In summary, On Call Remote Customer Service Reps primarily handle customer inquiries on an on-call basis, often with flexible hours, while Customer Support Specialists typically work regular hours providing ongoing support. Both roles require similar credentials and are used across many industries, but their work schedules and focus differ.

What skills and qualifications are needed to thrive as an on call remote customer service rep?

To thrive as an On Call Remote Customer Service Rep, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer proficiency is typically required. Exceptional patience, adaptability, and time management set outstanding reps apart in remote environments. These skills and qualities are vital to delivering prompt, effective support and maintaining customer satisfaction while handling inquiries from various locations.

What cities near Innisfil, ON are hiring for On Call Remote Customer Service Rep jobs?

Cities near Innisfil, ON with the most On Call Remote Customer Service Rep job openings:

On Call Remote Customer Service Rep jobs near you

Remote Customer Service Representative

Aspire Lifestyles

Barrie, ON • Remote

CA$20 - CA$22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

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Job description

Position Title: Remote Customer Service Representative

Location: Remote – Ontario, Canada

Start Date: September 2026

Position Type: Permanent, Full-Time

Pay Range: $20.00 - $22.00 CAD per hour

This is a newly created permanent position

Aspire Lifestyles delivers premium loyalty and customer service solutions for some of the world’s most recognized brands. Our agents play a key role in ensuring customers receive responsive, professional support while representing our clients with care and attention to detail.

We are seeking highly skilled Customer Service Representatives to support global client programs and deliver world-class service to high-value customers.

In this role, you will respond to inbound requests through phone, email, and chat, providing polished, timely, and accurate support related to lifestyle services, travel coordination, entertainment, dining, events, and loyalty program benefits. You will help create seamless, unforgettable experiences while representing some of the world’s most recognized brands.

Why you will love working with us:

· Competitive hourly rate + performance-based incentives

· Full-time (40 hours/week), Fixed Schedules

· Paid training

· RRSP Match

· Medical, Dental & Vision benefits

· Paid time off

· Remote Work from home opportunity

· No sales required

What you will do:

· Manage inbound customer requests through phone, email, and chat

· Provide accurate and timely support for customer inquiries and service requests

· Assist customers with travel-related or lifestyle loyalty program needs

· Document interactions and manage cases using company systems

· Maintain quality standards while meeting service and performance metrics

The goal of this role is to provide professional, seamless customer experience with every interaction.

What we are looking for in a successful candidate:

· A passion for helping customers and solving problems

· Strong communication and interpersonal skills

· The ability to multitask across multiple systems and requests

· Attention to detail and strong time management

· Comfort working in a fast-paced, performance-driven environment

Experience:

· Minimum 2 years of interactive customer service experience

· Call center or high-volume service experience preferred

· Hospitality, travel, or loyalty program experience is highly valued

· Personal global travel experience is an asset

· Experience with GDS (Amadeus, Sabre, Galileo etc.) is highly valued

· Investigative mindset with a passion for creating extraordinary experiences

Language Opportunities:

We are currently recruiting individuals who are fluent (verbal and written) in English. Professional-level proficiency in any of the following additional languages is considered a strong asset:

· Spanish

· French

· Mandarin

· Cantonese

· Portuguese

Please note: Language placement may vary depending on the client program supported.

Work Requirements:

· Must be located in Ontario, Canada

· Ability to work a flexible schedule including evenings, weekends, and holidays

· Have a private work-from-home environment with reliable hardwired internet

· Ability to pass required background screening

· High school diploma or equivalent is required.

Aspire Lifestyles is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process

Company Description

Aspire Lifestyles Services Limited is a leader in premium customer service solutions. We specialize in delivering exceptional experiences to Ultra High Net Worth clients around the globe.