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Job Summary:
Crunchyroll is a leading platform delivering anime and manga content to a global audience. The Senior Manager, Platform Development will lead a team of software engineers to build and operate core services for user access, focusing on authentication, authorization, and AI runtimes while ensuring reliability and security.
Responsibilities:
• Lead, coach, and grow a team of software engineers, providing clear expectations, feedback, and career development aligned with Crunchyroll's engineering manager career ladder.
• Hire and onboard diverse talent, build an inclusive team culture, and set a high bar for engineering quality, ownership, and collaboration.
• Own the roadmap and execution for Platform Development's core domains: authentication and identity, authorization, notifications, and AI runtimes, ensuring these services are reliable, secure, and easy for other teams to adopt.
• Partner with Data and security teams to integrate access services with compliance orchestration for GDPR/DSAR and age-assurance requirements, including data wipe/anonymization and age-based access controls in key markets.
• Define and maintain SLOs, on-call practices, and incident response workflows for your services, in partnership with SRE/DevOps and Engineering Operations.
• Lead the decomposition of existing account-auth and IAM systems into well-bounded services (core auth, client policies, consent, risk/security), laying the groundwork for future capabilities like passkeys, social login, and targeted friction models.
• Guide the evolution of notifications from legacy systems toward a modern, observable Universal Notification Orchestrator, starting with critical flows such as OTP and security/compliance messaging.
• Collaborate with Data and AI/ML teams to define the vision and reference architecture for a shared AI inference platform, supporting multi-model serving, observability, and cost management for risk, security, and experience optimization use cases.
• Work closely with product management, program management, and partner teams to translate fan and business outcomes into a clear, prioritized roadmap for Platform Development.
• Partner with client, video, and partner engineering to improve authentication success, account linking flows, and time-to-first-play across distribution channels and devices.
• Communicate status, risks, and tradeoffs clearly to senior leadership, ensuring alignment on priorities and visible impact to fan experience, regulatory posture, and platform leverage.
• Ensure your team designs for observability, security, and operability, embedding testing, monitoring, alerting, and runbooks into all critical services.
• Use incident and operational data to drive learning and durable improvements, in partnership with SRE and Engineering Operations (RCA, standards, and best practices).
• Contribute to and adopt shared engineering practices across Platform Engineering, including multi-account AWS patterns, GitHub security, and self-service infrastructure and deployment workflows.
Qualifications:
Required:
• 10+ years of experience building and operating cloud-native backend or platform services at scale
• 4+ years of experience managing engineering teams
• Deep experience with at least one major cloud provider (preferably AWS)
• Experience with modern application architectures (microservices, event-driven systems), including APIs, queues, and data stores
• Proficient in one or more backend programming languages (such as TypeScript, Go, Java, or Python)
• Experience leading teams responsible for authentication, identity, authorization, notifications, or similar consumer access domains
• Strong understanding of security, fraud, and trust considerations
• Comfortable partnering on compliance and data protection topics (e.g., GDPR/DSAR, data retention, age assurance)
• Experience working with or around AI/ML production systems—such as inference runtimes, model deployment, or ML-powered risk/scoring systems
• Ability to synthesize complex tradeoffs for technical and non-technical audiences
• Ability to build trust across teams and time zones
Company:
Crunchyroll is a video service provider for Japanese animated productions and Asian media services. It is a sub-organization of Funimation. Founded in 2008, the company is headquartered in Tokyo, JPN, with a team of 1001-5000 employees. The company is currently Late Stage.