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On Call Customer Service Representative Teleperformance Jobs in Rochester, NY

Martinizing

Customer Service Representative

Fairport, NY · On-site

$15.25 - $20.75/hr

DESCRIPTION Martinizing Dry Cleaning is looking for energetic, outgoing Customer Service Reps! Martinizing Dry Cleaning, a nationally leading company in the dry cleaning industry, is growing its ...

Mr.Handyman

Customer Service Representative

Rochester, NY · On-site

$18 - $20/hr

... Customer Service Representative These are the minimum requirements to be considered for this position. * Live within the area * Have 2+ years of experience in an office setting * Solving problems ...

Mr. Handyman

Customer Service Representative

Rochester, NY · On-site

$18 - $20/hr

... Customer Service Representative These are the minimum requirements to be considered for this position. * Live within the area * Have 2+ years of experience in an office setting * Solving problems ...

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Showing results 21-40

All JobsOn Call Customer Service Representative Teleperformance JobsOn Call Customer Service Representative Teleperformance Jobs in Rochester, NY

On Call Customer Service Representative Teleperformance information

See Rochester, NY salary details

$10

$17

$26

How much do on call customer service representative teleperformance jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for on call customer service representative teleperformance in Rochester, NY is $17.81, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $18.99 per hour, depending on experience, location, and employer.

What does an on call customer service representative at Teleperformance do?

An On Call Customer Service Representative at Teleperformance provides support to customers by answering questions, resolving issues, and offering information about products or services. The 'on call' aspect means that representatives are scheduled to work as needed, often during peak times or to cover absences. This role typically involves handling phone calls, emails, or chat inquiries, ensuring a positive customer experience. Representatives are trained to use company systems and follow specific protocols to handle a wide variety of customer situations.

What are the key skills and qualifications needed to thrive as an on call customer service representative at Teleperformance?

To thrive as an On Call Customer Service Representative at Teleperformance, you need strong verbal communication, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center platforms, and basic computer skills are typically required. Outstanding patience, active listening, and the ability to remain calm under pressure set top performers apart in this role. These skills and qualities are essential for delivering excellent customer experiences, resolving issues efficiently, and maintaining the company's reputation.

What are some common challenges faced by on call customer service representatives at Teleperformance, and how can they be managed?

On Call Customer Service Representatives at Teleperformance often encounter challenges such as handling high call volumes during peak periods and quickly adapting to a variety of customer issues without prior notice. Managing stress and maintaining a professional demeanor are key, as the nature of on-call work can require flexibility and rapid problem-solving. Building strong communication skills and staying familiar with company protocols can help representatives efficiently address customer needs and maintain service quality. Engaging with team leaders and utilizing available training resources also supports ongoing development and performance.

What is the difference between On Call Customer Service Representative Teleperformance vs Customer Support Specialist?

AspectOn Call Customer Service Representative TeleperformanceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; may require additional certifications
Work EnvironmentCall centers, remote or on-siteOffice or remote, often more specialized
Employer & IndustryTeleperformance, customer service industryVarious companies, customer support industry
Job FocusHandling inbound calls, basic troubleshootingResolving customer issues, technical support, account management

While both roles involve assisting customers, On Call Customer Service Representatives at Teleperformance primarily handle inbound calls and basic inquiries, often in a call center environment. Customer Support Specialists tend to have a broader scope, including technical support and account management, and may work in specialized or corporate settings. The roles share similar credentials but differ in complexity and scope of responsibilities.

Does Teleperformance offer remote jobs?

Yes, On Call Customer Service Representative positions at Teleperformance are often available as remote jobs, allowing employees to work from home. These roles typically require good communication skills, a quiet work environment, and sometimes specific technical equipment or internet speed standards.

What are the most commonly searched types of Customer Service Representative Teleperformance jobs in Rochester, NY?

The most popular types of Customer Service Representative Teleperformance jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for On Call Customer Service Representative Teleperformance jobs?

Cities near Rochester, NY with the most On Call Customer Service Representative Teleperformance job openings:

On Call Customer Service Representative Teleperformance jobs near you

Customer Service Representative

Luxury Pet Hotel Investment

Penfield, NY • On-site

$17 - $18/hr

Full-time

Re-posted 23 days ago

Job description

Role: Pet Resort Guest Service Representative

Job Summary:
As a Pet Resort Guest Service Representative at K9 Resorts of Penfield, you are the face of our company. Your primary goal is to provide every client and their dog with a “wow experience,” making them feel comfortable, confident, and like VIPs. You will uphold our mission and values, ensuring every interaction is a positive one.

Pet Resort Guest Service Representative Responsibilities:
  • Follow all operational procedures as outlined in the K9 Resorts Operations Manual.
  • Greet all customers entering the building.
  • Perform check-in/check-out and reservation procedures in the POS system.
  • Take custody of pets and ensure they are properly placed in the building.
  • Answer telephone inquiries.
  • Provide tours of the facility to potential customers when necessary.
  • Feed and medicate all dogs.
  • Provide personal playtimes for dogs when requested.
  • Perform body checks to identify pre-existing conditions and/or injuries.
  • Perform tasks as requested by management, including:
    • Sanitation of the lobby, boarding, and daycare accommodations.
    • Monitoring daycare.
    • Bathing dogs.
Pet Resort Guest Service Representative Qualifications:
  • Ability to lift at least 20 lbs.
  • High school diploma or equivalent required.
  • Some weekend and holiday hours are required.
  • Salesmanship personality and comfort.
  • Outgoing, positive, and enthusiastic personality.
Company Overview:
K9 Resorts are internationally recognized, multi-award-winning pet care facilities. Rated the top pet care franchise in the nation by the International Boarding and Pet Care Services Association, we have consistently been recognized as #1 by major publications. As a family-owned and operated company experiencing exciting growth, we offer significant opportunities for advancement.
We seek energetic, reliable team players who love dogs. At K9 Resorts, we pride ourselves on promoting from within, creating a family-like environment. If you're looking to start a career with potential for growth, join our nationally recognized, top-rated pet care facility.
Apply now! We look forward to meeting you!

Apply