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How much do on call concierge jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for on call concierge in Washington is $20.52, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $21.78 per hour, depending on experience, location, and employer.

What is an on call concierge?

On Call Concierges are service professionals who provide personalized assistance to clients on an as-needed basis, rather than during set hours or shifts. Their responsibilities often include making reservations, arranging transportation, handling special requests, and providing information about local attractions or services. Unlike traditional concierges who work at a fixed location, On Call Concierges are available remotely or in-person, depending on client needs. This flexible role is often found in luxury residential buildings, hotels, or for private clients seeking tailored support.

What does an on call concierge do during a typical shift, and how is the work schedule structured?

As an On Call Concierge, your shifts are often variable and can include evenings, weekends, and holidays, depending on client or resident needs. You may receive short-notice requests to cover absences or handle special events, so flexibility and quick adaptability are crucial. During a shift, responsibilities typically involve greeting guests, managing requests, coordinating services such as transportation or reservations, and liaising with vendors. The team structure is usually supportive, with communication tools in place to keep you connected with property management or client coordinators.

What are the key skills and qualifications needed to thrive as an on call concierge, and why are they important?

To thrive as an On Call Concierge, you need excellent customer service skills, strong organizational abilities, and often a high school diploma or equivalent. Familiarity with property management software, reservation systems, and communication tools is typically required. Outstanding interpersonal skills, discretion, and the ability to multitask under pressure help someone stand out in this role. These skills ensure prompt, professional service delivery and create a positive experience for clients and residents in dynamic environments.

What is the difference between On Call Concierge vs Hotel Front Desk Agent?

AspectOn Call ConciergeHotel Front Desk Agent
CredentialsCustomer service experience, sometimes certifications in hospitalityCustomer service experience, hospitality certifications often preferred
Work EnvironmentRemote or on-demand, often flexible hoursOn-site at hotel, fixed shifts
Employer & IndustryLuxury hotels, concierge services, hospitality industryHotels, hospitality industry
Primary ResponsibilitiesAssisting guests remotely, providing information, booking servicesChecking in/out guests, handling reservations, guest inquiries

While both roles serve guests in the hospitality industry, an On Call Concierge typically works remotely or on a flexible schedule, focusing on providing personalized assistance and booking services. A Hotel Front Desk Agent works on-site, managing guest check-ins, reservations, and front desk operations. Both require strong customer service skills and hospitality knowledge, but their work environments and daily tasks differ significantly.

How do I get hired as an on call concierge?

To become an on call concierge, candidates typically need customer service experience, strong communication skills, and the ability to handle multiple tasks flexibly. Employers may require a high school diploma or equivalent and may prefer familiarity with reservation systems or hospitality software. Applying through hotel, resort, or property management companies and demonstrating reliability and professionalism can improve chances of hiring.

How much do you get paid as an on call concierge?

On call concierge positions typically pay an hourly wage ranging from $12 to $25, depending on the location, employer, and level of experience. Some roles may also offer additional benefits or bonuses for availability during irregular hours or special events.

What are the most commonly searched types of Concierge jobs in Washington?

The most popular types of Concierge jobs in Washington are:

What cities in Washington are hiring for On Call Concierge jobs?

Cities in Washington with the most On Call Concierge job openings:

On Call Concierge jobs near you
Infographic showing various On Call Concierge job openings in Washington as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 11% Part Time, 2% Temporary, and 9% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $42,686 per year, or $20.5 per hour.

On-Call Residential Concierge | Flexible Shifts | DC, VA & MD

COMPASS CONCIERGE SERVICES

Washington, DC • On-site

$19 - $20/hr

Full-time

Posted 10 days ago

Job description

 Please Review the Schedule Before Applying
This opening is specifically for on-call Residential Concierges who can provide reliable, ongoing availability to help cover staffing needs across Compass properties in DC, Virginia, and Maryland.
On-call employees are scheduled based on the weekly availability they submit and are not guaranteed a set number of hours or a permanent weekly schedule. Compass requires on-call employees to keep their availability current and generally work or make themselves available for at least 2–3 shifts per week and two weekends a month.
Available Shifts: 7:00 AM–3:00 PM, 3:00 PM–11:00 PM, and 11:00 PM–7:00 AMEmployment Type: On-Call
Location: Various sites across DC, VA, and MD
Pay: $19–$20 per hour
This position is best suited for someone looking for flexible or supplemental work who can maintain dependable weekly availability.
The Role
At Compass Concierge, we don’t just staff a desk. We create an experience.
As an On-Call Residential Concierge, you provide coverage when Compass properties have open shifts or additional staffing needs. Because you may work at different residential communities, you must be adaptable, comfortable learning new environments, and able to provide consistent Compass-level service wherever you are assigned.
This is not casual or last-minute gig work. Once you request or accept a shift and are confirmed to work, you are expected to report on time and fulfill that commitment.
What You’ll Do

  • Greet and assist residents, guests, vendors, and prospective residents
  • Manage visitor access, packages, deliveries, and resident requests
  • Learn and follow property-specific procedures and expectations
  • Communicate professionally with residents, property management, and Compass leadership
  • Maintain accurate shift notes, incident documentation, and building records
  • Monitor lobby activity and maintain a professional front-desk environment
  • Respond appropriately to resident concerns, unexpected situations, and emergencies
  • Adapt quickly when working at different Compass properties


What We’re Looking For

  • Strong customer-service and communication skills
  • Dependable attendance and punctuality
  • The ability to adapt quickly to different properties and procedures
  • Professional judgment and comfort working independently
  • Strong written communication and attention to detail
  • Calm and professional handling of difficult situations
  • Comfort learning technology and property-management systems
  • Professional appearance and workplace conduct
  • A reliable transportation or commuting plan for the areas you identify as available
  • Ongoing availability for at least 2–3 shifts per week and every other weekend

Previous residential Concierge experience is a plus, but not required. We welcome candidates from hospitality, hotels, property management, luxury retail, corporate reception, private clubs, senior living, and other high-touch customer-service environments.
How On-Call Scheduling Works
On-call employees are required to update their availability each week in Compass's payroll and scheduling system. Available hours are based on staffing needs and are not guaranteed. Employees are paid for the hours they actually work and train.
When you accept an approved shift, Compass and the employee you may be relieving are counting on you to report as scheduled. Consistent communication and reliability are essential to remaining active on the on-call team.
The Right Fit
You may be a strong fit if you:

  • Want flexible or supplemental work
  • Can provide meaningful weekly availability
  • Enjoy variety and working in different residential communities
  • Learn new procedures quickly
  • Are dependable once you commit to a shift
  • Work well independently
  • Want to gain experience across multiple properties
  • Are interested in being considered for permanent Compass opportunities as they become available

If that sounds like you, we'd love to hear from you.
Equal Employment Opportunity
Compass Concierge Services, LLC is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law. 

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