The On Call Reception Ambassador at the Tony Hopson, Sr. Center for Self Enhancement (SEI) holds a high-profile public relations role, responsible for creating a positive first impression for visitors, staff, students, and parents. This pivotal position oversees all front office functions and maintains the decorum of the lobby area for SEI/Community & Family Programs. This role supports SEI's Administrative and Facilities Departments and reports to the Facilities Manager. Standard hours are Monday through Friday, 8:30 AM - 5:00 PM with weekend availability for specialty events. This is an on call position
Primary Responsibilities:
- Customer Service Excellence:
- Greet and direct visitors, parents, students, and staff with professionalism and warmth.
- Answer phones, assist with inquiries about the Agency, and transfer calls to appropriate staff members. Distribute brochures or information as requested by visitors.
- Perform a variety of clerical duties, including calendar management and meeting preparation/scheduling.
- Technology and Program Management:
- Learn and manage various programs such as Van Request, Hop Cards, Amazon orders, and Conference Room Tech support.
- Coordinate and support the scheduling and technical needs of conference rooms.
- Facilities and Equipment Coordination:
- Responsible for opening and closing of the building each day, ensuring the building is secure and the alarm is set.
- Manage van reservations, ensuring all bookings are complete, valid, and accurate for key check-in and check-out.
- Visitor and Staff Support:
- Maintain all visitor sign-ins and coordinate with facilities to ensure the cleanliness and organization of the staff lounge, including managing printer and copier supplies.
- Strong interpersonal and communication skills.
- Ability to learn and manage various programs and systems.
- Excellent organizational and multitasking abilities.
- Proficient in Microsoft Office Suite and other relevant software.
- Previous experience in a high-profile customer service or administrative role preferred.
- Commitment to the mission and values of SEI.
- Associate degree in a related field desired. Experience directly related to the job duties may be substituted for education requirement.
- Minimum of 2 years of office receptionist experience
- Familiarity with Self Enhancement and/or social services environments ideal.
- Proven ability to perform under pressure while effectively & efficiently handle multiple simultaneous complex tasks and projects
- Excellent writing skills to include proper grammar, report writing/formatting, proofreading and editing
- Proven effective interpersonal communication skills including the ability to effectively interface with all levels of cultures and people.
- Must have current and valid state driver's license, in good standing with no insurability restrictions and must be insurable under SEI's auto insurance policy.
Note: This job description may change as programming evolves. SEI management reserves the right to amend this description at any time -.01082025V1