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Offshore Customer Service Jobs In America Jobs (NOW HIRING)

Waste Pro

Customer Service in Venice!

Venice, FL

$15 - $20.50/hr

ESSENTIAL JOB FUNCTIONS: 1. Answers incoming calls. 2. Assists existing commercial and residential customers in resolving issues. 3. Provides service quotes for new customers. 4. Establishes customer ...

BCForward

Customer Service Representative

Phoenix, AZ · On-site

$19/hr

Customer Service Representative Duration: 4+ Months Location: Phoenix, AZ 85007 Description * The ... Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India ...

Stefanini

Customer Service Representative

Indianapolis, IN · Hybrid

$15.25 - $20.75/hr

CSRs do all of this in a timely, professional and of service manner. General Responsibilities ... offshore, onshore and near shore outsourcing, IT digital consulting, systems integration ...

Glass America

CSR

Livonia, MI

$15 - $20.25/hr

Glass America is a respected leader in the auto glass industry. As a Customer Service Representative (CSR), you are a key member of Glass America's shop operations team and instrumental in our ...

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How much do offshore customer service jobs in america jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for offshore customer service jobs in america in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.
Customer Service in Venice!

Customer Service in Venice!

Waste Pro

Venice, FL

$15 - $20.50/hr

Other

Posted 4 days ago

Waste Pro rating

6.7

Company rating: 6.7 out of 10

Based on 53 frontline employees who took The Breakroom Quiz

35th of 71 rated recycling and waste

Job description

SUMMARY OF POSITION:
The Customer Service Representative receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations.
ESSENTIAL JOB FUNCTIONS:
1. Answers incoming calls.
2. Assists existing commercial and residential customers in resolving issues.
3. Provides service quotes for new customers.
4. Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information. Communicates concise and accurate information.
5. Provides customer retention by providing high level customer service and offering alternatives to cancellation request.
6. Averages answering approximately 100 inbound calls per day .
7. Averages answering calls in fewer than 12 seconds.
8. Establishes understanding of customer needs, issues, and requests.
9. Identifies opportunities to cross sell additional products and services. (Lock bars, casters, gate fees, etc.)
10. Interacts with customers and Waste Pro employees to determine service, resolve complaints, and escalates the more complex issues to the appropriate level.
11. Serves as the customer's advocate by solving problems on the customer's behalf and by engaging the right department and people within Waste Pro.
12. Supports other service lines when required.
13. Uses Tower system to gather information, provides information, and/or update customer records.
14. Completes cross training with other departments to include Operations, Sales, and Billing.
15. Strives to meet or exceed service and operational goals established for the call center to include productivity, quality, and timeliness.
OTHER JOB RESPONSIBILITIES:
* Employees in this job classification must attend and participate in corporation sponsored training courses as assigned.
* Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro .
* Any additional job duties that may be assigned by the Supervisor.
WORK ENVIRONMENT: Normal setting for this job is: office setting.
QUALIFICATIONS:
* Ability to handle a heavy volume of calls in a professional and efficient manner
* Excellent verbal, written and analytical skills
* Computer proficiency in MS Office and strong typing Skills,
* Ability to multi task.
* Ability to react well under pressure and treat others with respect
* Ability to identify and resolve problems in a timely manner
* Ability to Prioritize and plan work activities
* Ability to work efficiently and effectively, both independently and as a team to ensure exceeding the call center's standards.
* Ability to balance team and individual responsibilities and help build a positive team environment.
* Ability to adapt and deal with frequent changes in the work environment, manage difficult or emotional customer situations and respond promptly to service.
Special Considerations/Physical Work Requirements: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
* Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, driving, etc.)- most of the work day;
* Required to exert physical effort in tasks that involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight handling objects less than 25 pounds- rarely;

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