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Offshore Assistant Jobs in Tennessee (NOW HIRING)

Genesco

Service Engineer II- Genesco

Nashville, TN

... and offshore service desk personnel. * Serve as the Genesco subject matter expert (SME) supporting the outsourced Corporate Service Desk partner and assist with day-to-day operational issues.

Genesco

Service Engineer II- Genesco

Nashville, TN · On-site

... offshore service desk personnel. • Serve as the Genesco subject matter expert (SME) supporting the outsourced Corporate Service Desk partner and assist with day-to-day operational issues. • ...

Genesco

Service Engineer II- Genesco

Nashville, TN · On-site

... and offshore service desk personnel. * Serve as the Genesco subject matter expert (SME) supporting the outsourced Corporate Service Desk partner and assist with day-to-day operational issues.

HCB Yachts

GUN RUNNER

Madisonville, TN · On-site

HCB Center Console Yachts LLC is a manufacturer of World Class highly customized Offshore fishing ... Sanding of fiberglass hulls, decks, and small part molds. Assist with rolling glass and/or other ...

Revecore

Clinical Operations Nurse Supervisor

Franklin, TN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support onboarding/training of new nurse hires both onshore and offshore in collaboration with Revecore Training & Development, Client Success, and offshore vendors. * Assist the Nurse Manager with ...

Deloitte

Manager - ServiceNow

Memphis, TN · On-site +1

Orchestrating cross-functional teams and vendors across onshore and offshore models; aligning ... Experience with Performance Analytics, Predictive Intelligence, Now Assist, or generative ...

Deloitte

Manager - ServiceNow

Nashville, TN · On-site +1

Orchestrating cross-functional teams and vendors across onshore and offshore models; aligning ... Experience with Performance Analytics, Predictive Intelligence, Now Assist, or generative ...

Deloitte

Manager - ServiceNow

Hermitage, TN · On-site +1

Orchestrating cross-functional teams and vendors across onshore and offshore models; aligning ... Experience with Performance Analytics, Predictive Intelligence, Now Assist, or generative ...

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Offshore Assistant information

What skills and qualifications are needed to be an offshore assistant?

To thrive as an Offshore Assistant, you generally need strong organizational skills, attention to detail, and proficiency in administrative tasks, often supported by a relevant diploma or experience in office support roles. Familiarity with communication platforms, document management systems, and tools like Microsoft Office or Google Workspace is typically required. Excellent time management, adaptability, and cross-cultural communication skills help you stand out in this remote support position. These skills are crucial for ensuring efficient workflow, seamless collaboration, and reliable support to onshore teams across different time zones.

What are common challenges faced by offshore assistants and how can they be managed?

Offshore Assistants often face challenges such as time zone differences, communication barriers, and understanding company culture. Effective time management and clear communication tools, such as project management software and regular check-ins, are essential for overcoming these hurdles. Familiarizing yourself with the client’s workflow and expectations, as well as proactively asking questions, can help ensure tasks are completed accurately and on time. Building strong relationships with your onshore team can also ease collaboration and foster a more supportive work environment.

What is the difference between Offshore Assistant vs Virtual Assistant?

AspectOffshore AssistantVirtual Assistant
Work EnvironmentTypically works remotely from an offshore location, often in a different countryWorks remotely, usually from their own location, regardless of country
CredentialsOften requires basic administrative skills, sometimes specific industry knowledgeRequires strong organizational and communication skills, with varied technical proficiency
Employer & Industry UsageUsed by companies outsourcing tasks to offshore regions, common in global businessUsed by entrepreneurs and small businesses worldwide for remote support

While both roles involve remote administrative support, Offshore Assistants typically work from an offshore location, often in a different country, whereas Virtual Assistants work from their own location regardless of geography. Both roles require similar skills but differ mainly in their work setting and employer expectations.

What is an offshore assistant?

Offshore assistants are professionals who provide administrative, technical, or creative support to businesses from a remote location in another country. They help with tasks such as scheduling, data entry, customer service, bookkeeping, and more. By hiring offshore assistants, companies can often reduce costs, access a wider talent pool, and focus on core business activities. These assistants typically work virtually using online communication and collaboration tools.

What are the most commonly searched types of Offshore jobs in Tennessee?

The most popular types of Offshore jobs in Tennessee are:

What cities in Tennessee are hiring for Offshore Assistant jobs?

Cities in Tennessee with the most Offshore Assistant job openings:

Offshore Assistant jobs near you
Infographic showing various Offshore Assistant job openings in Tennessee as of June 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 84% Physical, 5% Hybrid, and 11% Remote job distribution.

Service Engineer II- Genesco

Genesco Inc

Nashville, TN

Full-time

Re-posted 14 days ago

Genesco rating

5.4

Company rating: 5.4 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

75th of 104 rated fashion retailers

Job description

The Ideal Candidate The Service Engineer II provides intermediate-level technical support and engineering services across assigned technology domains. This role serves as an escalation point for technical issues, supports implementation of enterprise technology solutions, and partners with internal and external support teams to ensure exceptional service delivery. In addition to supporting end-user computing, network infrastructure, systems, cloud platforms, and other enterprise technologies as assigned, this role serves as the primary technical liaison for the outsourced Corporate Service Desk, provides white-glove support for Executive Leadership, and ensures conference room and audio-visual technologies are fully operational for key business meetings.

How You Will Make an Impact Provide second-level technical support and serve as the primary escalation point for Level I support and offshore service desk personnel. Serve as the Genesco subject matter expert (SME) supporting the outsourced Corporate Service Desk partner and assist with day-to-day operational issues. Diagnose and resolve moderately complex technical issues across supported technologies.

Support the deployment, configuration, maintenance, and optimization of infrastructure and end-user systems. Participate in project implementations, upgrades, and technology rollouts. Analyze recurring issues and recommend operational and technical improvements.

Deliver white-glove technical support for Executive Leadership, C-Suite, and designated VIP users while maintaining the highest level of professionalism, discretion, and confidentiality. Provide support, troubleshooting, and operational readiness for conference room and executive meeting room audio-visual technologies, including Microsoft Teams Rooms, Zoom Rooms, and related collaboration platforms. Ensure conference room technology is fully functional for executive meetings and other critical business events.

Maintain compliance with security, governance, and service management requirements. Contribute to technical documentation, knowledge base articles, and continuous process improvements. Mentor and provide technical guidance to offshore service desk personnel to improve service quality and issue resolution.

Experience and Skills You'll Need to Have Bachelor's degree or equivalent combination of education and experience. 2-5 years of technical support or engineering experience within an enterprise IT environment. Experience supporting executive leadership and VIP users.

Experience working with outsourced service desk providers. Strong customer service, interpersonal, and communication skills with the ability to interact professionally with all levels of the organization. Experience supporting Microsoft Teams Rooms, Zoom Rooms, and conference room AV technologies.

Working knowledge of Crestron room control systems preferred. Understanding of IT service management processes, SLAs, and incident management. Ability to troubleshoot complex technical issues and serve as a technical escalation resource.

Preferred Qualifications Experience supporting executive or VIP environments. ITIL, HDI, Microsoft, or other relevant technical certifications. Experience mentoring technical support teams or offshore service desk personnel.

Additional Position Requirements Ability to provide on-site support for executive meetings and conference room technology. Ability to maintain a high level of professionalism, discretion, and confidentiality when supporting executive leadership. #LI-LC1 Apply.

What Genesco employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Genesco

Sourced by ZipRecruiter

Genesco Inc., based in Nashville, TN, US, is a publicly owned specialty retail company operating in the footwear, apparel, and accessories industry. The company was initially founded in 1924 as Jarman Shoe Company before eventually transitioning to its current name in 1959. Currently, it operates numerous retail stores in the US and Puerto Rico, including popular brands like Journeys, Johnston & Murphy, and Lids Sports Group. Genesco's mission is to be the leading specialty retailer in the footwear, headwear, and sports apparel industries through providing high quality products and demonstrating excellent customer service. Some of the company's notable achievements include the successful ownership and growth of multiple well-known fashion brands and a significant retail footprint in North America.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Nashville, TN, US

Year founded

1924

Social media

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