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Office Claims Representative Jobs (NOW HIRING)

AmTrust Financial

Claims Representative

Dallas, TX · On-site

... Representative is responsible for prompt efficient review and disposition of insurance claims ... This Role Can Be Out Of Any AmTrust Office* Responsibilities * Investigates the claim or coverage ...

The Silver Lining

Claims Representative I

West Bend, WI · On-site

$23.80 - $29.75/hr

Job Title Claims Representative I Manage claims of low complexity with supervision and guidance ... Candidates who are located within 50 miles of a West Bend office location will work a hybrid ...

Chubb

ESIS Claims Representative, WC

Tampa, FL · On-site

Proficiency in claims management systems and Microsoft Office Suite * Excellent written and verbal ... Ability to represent Chubb and ESIS positively Licensing Requirement * An applicable resident or ...

Berkley

Sr. Claims Representative

Hartford, CT · On-site

Responsibilities The Senior Claims Representative is responsible for independently managing a ... Advanced organizational and analytical abilities, with proficiency in Microsoft Office and claims ...

Chubb

ESIS Claims Representative, WC

Alpharetta, GA · On-site

Demonstrated proficiency in claims management systems and the Microsoft Office Suite ... Positive Representation: Strong focus on building and maintaining a positive image for Chubb and ...

Berkley

Sr. Claims Representative

West Hartford, CT · On-site

Responsibilities The Senior Claims Representative is responsible for independently managing a ... Advanced organizational and analytical abilities, with proficiency in Microsoft Office and claims ...

Berkley

Sr. Claims Representative

West Hartford, CT · On-site

The Senior Claims Representative is responsible for independently managing a complex portfolio of ... Advanced organizational and analytical abilities, with proficiency in Microsoft Office and claims ...

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Office Claims Representative information

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$42

How much do office claims representative jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for office claims representative in the United States is $24.12, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $27.40 per hour, depending on experience, location, and employer.

What is the difference between Office Claims Representative vs Claims Adjuster?

AspectOffice Claims RepresentativeClaims Adjuster
Required CredentialsHigh school diploma or equivalent; insurance licensing often preferredHigh school diploma; state licensing or certification often required
Work EnvironmentOffice setting, handling claims paperwork and customer communicationField or office; inspecting damages and interviewing claimants
Employer & Industry UsageInsurance companies, primarily in claims processingInsurance companies, adjusting claims on-site or remotely
Comparison Search IntentYesYes

The main difference between an Office Claims Representative and a Claims Adjuster lies in their work environment and responsibilities. Office Claims Representatives primarily handle claims processing and customer communication from an office setting, while Claims Adjusters often inspect damages in the field. Both roles require similar credentials and are used within insurance companies to manage claims efficiently.

What cities are hiring for Office Claims Representative jobs?

Cities with the most Office Claims Representative job openings:

What states have the most Office Claims Representative jobs?

States with the most job openings for Office Claims Representative jobs include:

What are popular job titles related to Office Claims Representative jobs?

For Office Claims Representative jobs, the most frequently searched job titles are:

Office Claims Representative jobs near you
Infographic showing various Office Claims Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 88% Physical, 5% Hybrid, and 7% Remote job distribution, with an average salary of $50,180 per year, or $24.1 per hour.

Corporate Claims Representative

Mount Laurel, NJ • On-site

Teknion
Retail • 1 - 5K employees
Learn more about Teknionexternal

Other

Re-posted 16 hours ago

Job description

Corporate Claims Representative

This is a hybrid role. Candidates must be able to come to our office location in Mount Laurel, NJ for in-office days.

Reports To: Claims Supervisor

Position Summary

The Corporate Claims Representative serves as a critical liaison between dealers, customers, manufacturing facility representatives, and internal departments. This role is responsible for the end-to-end management, investigation, and resolution of claims and back charges. The successful candidate ensures all inquiries progress according to established service levels while transforming the customer experience into a competitive advantage.

As a trusted, go-to solutions provider, you will navigate complex operational and warranty issues, balancing empathy for customer urgency with adherence to corporate processes.

Essential Job Duties and Responsibilities

Claim Management & Investigation

  • Address and manage high-priority dealer escalations, aligning response urgency with dealer and end-customer needs.
  • Receive, validate, and track incoming claims inquiries through internal systems to accurately pinpoint root causes.
  • Conduct thorough initial investigations to determine claim validity and assign financial or operational responsibility for manual claims.
  • Focus on delivering rapid interim solutions to ensure dealers and customers can maintain normal operations while permanent claims are resolved.

Communication & Conflict Resolution

  • Maintain proactive, assertive, and professional communication with facility leads, dealer partners, and internal cross-functional teams.
  • Provide transparent status updates to dealers and customers for complex claims that sit outside the standard portal process.
  • Monitor established Service Level Agreements (SLAs) and proactively escalate highly complex issues to the Corporate Claims Manager.
  • Negotiate effective, mutually beneficial resolutions when rigid "yes/no" answers are not viable, balancing flexibility with established Teknion policies.

Administrative, Financial & Departmental Integration

  • Review, investigate, and route back charges for executive approval within strict, established timeframes.
  • Partner regularly with Specials, Engineering, Finance, and Order Entry departments to facilitate comprehensive resolutions.
  • Process and oversee replacement orders, coordinate delivery schedules, process chargeable claims, request financial credits, and investigate extension requests.

Professional Development & Team Contribution

  • Master internal systems (including the Tekcare Claims Portal) to provide technical support and training to dealer users.
  • Maintain up-to-date knowledge of product lines, manufacturing processes, and marketing updates by attending product launches and facility reviews.
  • Participate in cross-training initiatives and provide reliable backup support for team members to foster a cooperative department culture.
  • Prompt, reliable and regular attendance.
  • Other duties as assigned.

Experience, Skill and Educational Requirements

  • High School Diploma/GED required; Post-secondary education or 2–4 years of related experience in claims, account management, or customer operations is preferred.
  • Prior customer service experience is required, ideally within the contract furniture industry.
  • Exceptional written and verbal communication skills, with the ability to maintain professionalism under pressure.
  • Strong diplomatic and negotiation skills to balance the needs of Dealers, Customers, and Internal Facility Representatives.
  • Superior multitasking abilities with a proven track record of managing competing priorities in a fast-paced environment.
  • Strong computer skills; familiarity with ERP/CRM systems and the ability to quickly master the Tekcare Claims Portal.
  • Strong common sense and analytical decision-making capabilities regarding product logistics, delivery, and storage liabilities.

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