Test Center Manager
CA$25.02/hr
NYSE: PSO). Responsibilities Expand your career at Pearson VUE in our entry level Test Center ... Meeting SLAs & maintaining Quality Standards 60% of daily tasks are Test Administrator ...
Test Center Manager
CA$25.02/hr
NYSE: PSO). Responsibilities Expand your career at Pearson VUE in our entry level Test Center ... Meeting SLAs & maintaining Quality Standards 60% of daily tasks are Test Administrator ...
Operations Coordinator
Montreal, QC · On-site
This entry-level role is ideal for someone who enjoys coordination, systems management, process ... Minimal office attendance for those near our hubs, giving you room to adapt your schedule with ease ...
Operations Coordinator
Montreal, QC · On-site
This entry-level role is ideal for someone who enjoys coordination, systems management, process ... Minimal office attendance for those near our hubs, giving you room to adapt your schedule with ease ...
Office Admin Entry Level information
How to get an administrative job with no experience?
To get an entry-level office admin position with no experience, focus on developing basic organizational and communication skills, and highlight any relevant coursework or volunteer work on your resume. Entry-level roles often require a positive attitude, willingness to learn, and proficiency with office tools like Microsoft Office or Google Workspace. Consider applying for internships or temporary positions to gain practical experience and demonstrate reliability to employers.
What are entry level administrative roles?
Entry level administrative roles typically include positions such as administrative assistant, receptionist, or office clerk. These roles involve tasks like managing schedules, handling correspondence, data entry, and using office software, often requiring basic organizational and communication skills. They serve as a starting point for careers in office administration and may require minimal prior experience or specific certifications.
How to get an admin role with no experience?
To secure an entry-level office admin role with no experience, focus on developing basic organizational and communication skills, and familiarize yourself with common office software like Microsoft Office or Google Workspace. Volunteering or internships can also provide relevant experience, and obtaining certifications such as a Microsoft Office Specialist can improve your chances.
What is an entry level administration job?
An entry level office administration job is an entry-level position that involves supporting daily office operations, such as data entry, scheduling, filing, and customer service. These roles typically require basic computer skills, organization, and communication abilities, and often serve as a starting point for a career in administrative support.
What are the most commonly searched types of Office Admin jobs in Quebec? The most popular types of Office Admin jobs in Quebec are:
Job description
Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world.
Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world's most comprehensive and secure network of test centers in more than 180 countries,where we validate the skills and knowledge of millions of individuals every year.
Pearson VUE offers a great environment to start or grow your career,we are now hiring for aTest Center Manager to join our team based in Montreal, QC.
Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).
Responsibilities
Expand your career at Pearson VUE in our entry level Test Center Manager position forourMontreal, QClocation. You will utilize your communication and customer skills with externalcustomers while also working to select new Test Administrators, provide job coaching, and fair performance appraisals to current employees.
Schedule Requirements
- Our ideal candidate demonstrates flexibility and teamwork.
- Ability to work30-35hours per week with an expectation to work more hours as needed.Employees must be available to work various shifts between the hours of 7 am to 9 pm, variousshifts as scheduled, any day Monday through Saturday.
- Ability to work approximately2 - 3Saturdays per month. Sunday shifts would be infrequent, but a possibility if the need arises.
- Available to address operational problems when not at test center.
- Willing to travel across Canada to support Temporary Testing Events 3 times in a year
Starting pay is $25.02 per hour.
Online Proctoring - Greeters and Proctors
Roles and Responsibilities:
- To validate candidate's records uploaded under "check-in" process
- To give directions to the candidates at the time of greeting like to adjust their workspace or asking candidates to take the photographs again
- To supervise candidates during the testing session using video streaming and a remote administration console.
- To monitor for any suspicious or noteworthy activity, and communicate with candidates if needed.
- To make sure that the candidates are following all testing policies and are not risking exam security.
- Responsible for assisting candidates with technical issues and reporting candidate incidents to the Program Coordinator team via Case
- To revoke or terminate the exam in case candidates are not following all test security policies as stipulated by client.
- Implementing feedback given during monitoring sessions by PICs / Team Leads
- Appropriate documentation on client CRM
- Ensuring data security - proprietary data of customers
- Meeting SLAs & maintaining Quality Standards
60% of daily tasks are Test Administrator responsibilities:
- Arrive on time for all scheduled shifts.
- Performs on-time site opening and closing procedures.
- Understands all testing procedures.
- Checks in examinees, verifies identification, and explains the exam process.
- Monitors examinees while testing.
- Maintains a secure testing environment.
- Communicates with internal technical support to investigate and fix technical issues.
- Strictly adheres to company policies using careful judgment.
- Responsible for maintaining a professional and clean testing center with light housekeeping duties.
- Other duties as assigned.
40% of daily tasks are Test Center Manager responsibilities:
- The Test Center Manager is the onsite manager of a small team of Test Administrator employees.
- Site staffing/hiring/retention/conflict resolution/scheduling.
- Trains, develops, and coaches staff.
- First contact for facility issues.
- Ability to multi-task.
- Minimum of one year customer service experience preferred.
- One year supervision experience in customer service preferred.
- High school diploma or equivalent is required.
- Bachelor's degree or equivalent businessexperience preferred.
- Team leading and training skills, and exposure to a testing environment are stronglypreferred.
- Strong communication and customer service skills are a must, delivered with focusedattentiveness and moderate interaction.
- Must be flexible in work hours and days.
- Ability to complete all tasks in a timely and efficient manner and handle a reasonableamount of stress.
- Intermediate experience in Microsoft Office Suite, Windows applications, Internet, andemail.
- Ability to operate a computer and telephone.
- Must be able to work in a quiet, focused environment and hear words spoken in softvoices.
- Ability to lift up to 20 lbs on occasion.
- Must have the ability to stand for extended periodsof time while escorting candidates back and forth, up to 50-100 times per scheduled shift,to and from the testing room.
- Must have the ability to sit for long periods of time.
- Must beable to bend, stoop, and lift from a stooped position.
- Must be able to see small details at a distance.
- Ability to see names clearly on ID cardsand the computer screen.
Qualifications
- Minimum of one year customer service experience preferred.
- One year supervision experience in customer service preferred.
- High school diploma or equivalent is required.
- Bachelor's degree or equivalent businessexperience preferred.
- Team leading and training skills, and exposure to a testing environment are stronglypreferred.
- Strong communication and customer service skills are a must, delivered with focusedattentiveness and moderate interaction.
- Must be flexible in work hours and days.
- Ability to complete all tasks in a timely and efficient manner and handle a reasonableamount of stress.
- Intermediate experience in Microsoft Office Suite, Windows applications, Internet, andemail.
- Ability to operate a computer and telephone.
- Must be able to work in a quiet, focused environment and hear words spoken in softvoices.
- Ability to lift up to 20 lbs on occasion.
- Must have the ability to stand for extended periodsof time while escorting candidates back and forth, up to 50-100 times per scheduled shift,to and from the testing room.
- Must have the ability to sit for long periods of time.
- Must beable to bend, stoop, and lift from a stooped position.
- Must be able to see small details at a distance.
- Ability to see names clearly on ID cardsand the computer screen.