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Offender Electronic Monitoring Jobs (NOW HIRING)

... an electronic monitoring/house arrest system. * Assesses adult offender's compliance with conditions of probation. * Performs drug/alcohol screens on offenders for evidence of substance abuse.

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Offender Electronic Monitoring information

What is offender electronic monitoring?

Offender electronic monitoring is a system used by law enforcement and corrections agencies to track the location and activities of individuals under supervision, such as those on parole, probation, or house arrest. This is typically done using electronic devices like ankle bracelets equipped with GPS or radio frequency technology. The main goal is to ensure compliance with court-ordered restrictions while allowing some degree of freedom. Electronic monitoring can help reduce jail overcrowding and provide an alternative to incarceration. Violations are reported to authorities in real-time, allowing for swift responses.

What are the key skills and qualifications needed to thrive as an offender electronic monitoring specialist?

To thrive as an Offender Electronic Monitoring Specialist, you need a solid understanding of criminal justice procedures, attention to detail, and typically a background in law enforcement or corrections. Familiarity with electronic monitoring systems, GPS tracking technology, and relevant data management software is crucial. Strong communication, problem-solving, and interpersonal skills help build rapport with offenders and coordinate with law enforcement agencies. These competencies are vital for ensuring compliance, public safety, and effective supervision of monitored individuals.

What are some common challenges faced by professionals in offender electronic monitoring roles, and how can they be addressed?

Professionals in Offender Electronic Monitoring often encounter challenges such as managing high caseloads, ensuring compliance with monitoring protocols, and responding to alerts in a timely manner. Effective communication with law enforcement, offenders, and other stakeholders is crucial for addressing these challenges. Staying organized, utilizing technology efficiently, and participating in ongoing training can help ensure compliance and safety. Working as part of a supportive team also enables the sharing of best practices and fosters a collaborative approach to problem-solving.

What are popular job titles related to Offender Electronic Monitoring jobs?

For Offender Electronic Monitoring jobs, the most frequently searched job titles are:

Infographic showing various Offender Electronic Monitoring job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 10% Part Time, and 5% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution.

Customer Service Rep (Criminal Justice)

Mckinney, TX • On-site

RECOVERY MONITORING SOLUTIONS CORPORATION
Public Safety Statistics Centers and Offices • 51 - 200 employees

$14.75 - $20.25/hr

Other

Re-posted 29 days ago


Recovery Monitoring Solutions rating

3.3

Company rating: 3.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz


Job description

*$500.00 Hiring bonus after 90 days of employment for new employees
Recovery Monitoring Solutions is a leading provider of treatment and offender monitoring services, with corporate offices in Dallas, TX.
POSITION SUMMARY
A Customer Service Representative is responsible for installing and monitoring our offender surveillance, alcohol monitoring technologies and all other electronic monitoring devices for courts, probation & parole departments, treatment providers and other agencies in each of our County Offices.
ESSENTIAL FUNCTIONS:

  1. Meet with clients to install, remove or perform maintenance on the electronic monitoring technologies and provide customer service duties to clients and the agencies served.
  2. Schedules orientation and installation appointments for all new referrals and maintenance appointments.
  3. Manages daily communication and equipment alerts and maintenance items.
  4. Maintains cleanliness of inactive equipment.
  5. Creates individual customer accounts and tracks participant as well as taking payments for services provided.
  6. Delivers participant completion, non-compliance and payment reports to the appropriate supervising agencies.
  7. Other duties as assigned.
BASIC QUALIFICATIONS:
  1. 1 year of proven customer service experience.
  2. Strong verbal and written communication skills and excellent interpersonal skills.
  3. Basic computer skills required (Microsoft Office Suite and G Suite, typing, web browsing, etc.).
  4. Clean background and able to pass a drug screening
  5. Bend, stoop, lift objects up to 15lbs, and maintain mobility necessary to perform minimum job functions associated with position.
  6. Valid driver's license and reliable transportation if needed to travel to nearby offices.
KNOWLEDGE, SKILLS, ABILITIES:
  1. Perform data entry
  2. Proficient with Microsoft Office Suite and G Suite.
  3. Effective verbal and written communication skills required.
  4. Clear criminal background preferred

EEOC DISCLAIMER:
Recovery Monitoring Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, RMS complies
with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.
Monday-Friday 8am-5pm

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