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As a Specialist - Off Field Operations , you will support critical processes and ensure the store is consistently athlete-ready. Join a team that wins through precision, teamwork, and strong ...
As a Specialist - Off Field Operations , you will support critical processes and ensure the store is consistently athlete-ready. Join a team that wins through precision, teamwork, and strong ...
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As a Specialist - Off Field Operations , you will support critical processes and ensure the store is consistently athlete-ready. Join a team that wins through precision, teamwork, and strong ...
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Off information
What are some common challenges faced by office managers, and how can they be addressed?
What are the key skills and qualifications needed to thrive as an office administrator, and why are they important?
What is an off job?
What is the difference between Off vs Customer Service Representative?
| Aspect | Off | Customer Service Representative |
|---|---|---|
| Required Credentials | None specific, varies by industry | High school diploma or equivalent; some roles may require additional certifications |
| Work Environment | Offices, retail, or remote settings depending on industry | Call centers, retail stores, or online support platforms |
| Employer & Industry Usage | Used across various industries for roles involving time off or leave management | Commonly employed in customer support, retail, and service industries |
While 'Off' generally refers to time away from work or leave, a Customer Service Representative is a role focused on assisting customers. The two are distinct: 'Off' pertains to leave or time off, whereas Customer Service Representative involves active customer engagement. Understanding this difference helps clarify job expectations and search intent.

Full-time
Re-posted 13 days ago
Dick's Sporting Goods rating
6.5
Based on 1,149 frontline employees who took The Breakroom Quiz
15th of 39 rated national retailers
Job description
If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!
OVERVIEW:
Sport inspires us. Innovation drives us. Come Win With Us at DICK'S Sporting Goods as part of a team that redefines what's possible.
Whether you live for sport or cozy fashion, you'll love building your career at DICK'S. It's more than a job - it's a chance to be part of a team where you're welcomed, supported, and empowered from day one. In our stores, you'll make a real difference by delivering exceptional experiences to athletes of all abilities. If you're coachable, accountable, collaborative, and trustworthy, this is the place for you. Win with us every time you step onto the floor.
Be the go-to expert behind the scenes, driving inventory accuracy, fulfillment, and operational execution that keeps the store running efficiently. As a Specialist - Off Field Operations, you will support critical processes and ensure the store is consistently athlete-ready. Join a team that wins through precision, teamwork, and strong execution.
Job Duties & Responsibilities
- Delivers an outstanding athlete experience by proactively engaging athletes to understand their shopping needs and create a world-class athlete experience and providing clear, accurate, and knowledgeable information about products and assortment. Anticipates the needs of the athlete; actively drives sales through product and services recommendations and a deep understanding of athlete needs.
- Assists with onboarding and training of new and existing team members (as subject matter expert of their area of the store), focusing on best practices, expectational selling skills, and key operational processes. Serves as a go-to expert in designated process categories, ensuring smooth execution and high productivity.
- Demonstrates efficiency and effectiveness in process execution while maintaining an athlete-first mindset; ensures products are ready for athletes to purchase and athletes are engaged when, where, and how they want.
- Upholds company merchandising and presentation standards by following established floor set plans, signage requirements, price changes, inventory presentation, replenishment standards, etc.
- Promotes and drives customer participation in company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
- Creates a store environment where everyone, both teammates and athletes, are always welcome and treated with respect. Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures, as well as to laws/guidelines of external governing entities.
QUALIFICATIONS:
- High School Diploma or Equivalent
- 1-3 years of experience
- Previous retail or customer-facing experience preferred
VIRTUAL REQUIREMENTS:
At DICK'S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.
To ensure a smooth and secure experience, please note the following:
- Cameras must be on during all virtual interviews.
- AI tools are not permitted to be used by the candidateduring any part of the interview process.
- Offers are contingent upon a satisfactory background check which may include ID verification.
If you have any questions or need accommodations, we're here to help. Thanks for helping us keep the process fair and secure for everyone!
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