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Oem Services Program Manager Jobs in Georgia (NOW HIRING)

Kuka AG

CS Program Manager

Atlanta, GA · On-site

Make an impact The Customer Services Program Manager leads strategic customer service initiatives, ensuring successful delivery of projects that enhance customer experience, operational efficiency ...

NLB Services

Program Manager

Atlanta, GA · On-site

... services and data sharing partnerships Drive projects that translate threat intelligence into actionable defensive measures Stakeholder Management & Communication Serve as the primary point of ...

Ontario Trillium Foundation

Program Manager

Atlanta, GA · On-site

About the program Struction Solutions is a Service-Disabled Veteran-Owned Small Business leading a ... The Program Manager oversees staffing, scheduling, training, quality, contract deliverables ...

New

Struction Solutions, LLC

Program Manager

Atlanta, GA · On-site

About the program Struction Solutions is a Service-Disabled Veteran-Owned Small Business leading a ... The Program Manager oversees staffing, scheduling, training, quality, contract deliverables ...

New

Struction Solutions, LLC

Program Manager

Atlanta, GA · On-site

DESCRIPTION About the program Struction Solutions is a Service-Disabled Veteran-Owned Small ... The Program Manager oversees staffing, scheduling, training, quality, contract deliverables ...

Hp

Program Manager, Product Services

Alpharetta, GA · On-site

Program Manager, Product Services Description - The Program Manager, Product Services for HP Indigo Print - Americas is accountable for the strategy, launch, lifecycle management, and operational ...

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Infographic showing various Oem Services Program Manager job openings in Georgia as of June 2026, with employment types broken down into 77% Full Time, 19% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

CS Program Manager

Atlanta, GA • On-site

Kuka AG
See more jobs at Kuka AGexternal

Full-time

Re-posted 12 days ago

Job description

Where do people love what they do, and being great at what they do?

At Swisslog, that's where! Our teams are the heart of a world-leading Robotics company that's harnessing the power of technology to shape the future of intralogistics. The result? We're transforming performance and efficiency for customers across the globe, giving them the vital edge in their markets.

Make an impact

The Customer Services Program Manager leads strategic customer service initiatives, ensuring successful delivery of projects that enhance customer experience, operational efficiency, and service quality. This role bridges cross-functional teams and aligns project outcomes with organizational goals.

In this role, you will collaborate with Customer Support organization Management team, Project teams and other teams across the organization.
As a CS Program Manager, you will ensure that the efforts of the CS organization are coordinated and integrated to optimize use of Swisslog Logistic internal and external resources, ensuring profitability and customer satisfaction.
The CS Program Manager will carry out the duties described in this document while ensuring that they, the Project Managers and project teams under their management are driving value, standardization, cost effectiveness and supportability of solution offerings across all customer base for Swisslog WDS Americas region.

  • Collaborate and support the CS Sales organization to manage the client relationship, identify opportunities to strengthen & extend Swisslog's business relationship.
  • Act as an internal voice of the client \ advocate within Swisslog whilst balancing this with the need to protect Swisslog's reputation and profitability
  • Act as the initial escalation point for CS related topics and coordinate Swisslog resources and efforts to resolve.
    • This may require a cross functional collaboration within the SL organization (Sales, Ops, FS & GSD)
  • Collect and present the relevant performance data and information for the regular customer meetings and quarterly business reviews. 
  • Lead the Customer Service organization in:
    • Formulating issue resolution and improvement plans
    • Project execution plans and implementing project management practices
  • Promote & drive a 1st Time Right & Customer Centric culture within the Swisslog CS organization
  • Identify, document & drive lessons learned & process improvements
  • Make sure that project execution complies with all current realization process policies
  • Conduct assessments of any associated processes regarding all aspects of project management and provide guidance and tailoring when needed and based on project specific conditions.
  • Review the scope, budget and timeline for Customer Service projects.
  • Lead and Manage Project Progress meetings and Reports, provide other related project KPIs
  • Track & report on the overall project status, actual vs. forecasted effort and cost.
  • Determine overall project progress against objectives and KPI's.
  • Identify and implement new project management tools to increase efficiency and user experience.
  • Provide clarity to stakeholders and team members on current projects state.
  • Mentor new and less experienced Project Managers
What you need to succeed

Essential:

  • 5+ years of work experience and demonstrated track-record in Project Management activities
  • 3+ years of experience with leading and working across diverse, cross-functional teams
  • Have working knowledge of the Warehouse and Distribution business sector
  • Technology, product, start-up experience is a bonus. Familiarity with manufacturing environment.
  • Formal qualification: BS or BA in Engineering. Electrical Engineering,  Software Engineering, Computer Science or simila

Desirable:

  • PMP, PMI certification
  • Scrum Master certification
  • Scrum Product Owner certification
  • MBA
 Our promise to you

Swisslog is a world of opportunity for people who can deliver a game changing mission: driving the future of intralogistics, by shaping an era of robotic and data-driven automated solutions that create exceptional customer value.

Join us on this journey and you'll be part of a global enterprise that's proud of its Swiss roots - and hugely excited by the worldwide opportunities open to everyone in the Swisslog family. So come and realize your potential, in a team that's united by passion and driven by the OneSwisslog team spirit.

Join the journey!

Were looking forward to receiving your application!

Talent Acquisition Manager: Mai Gamble
Note for United States job postings (EEO statement):
Swisslog is an Equal Opportunity Employer committed to building an inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other factor protected by applicable federal, state or local laws.

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