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What is an Oceania Cruises job?

An Oceania Cruises job refers to a position working for Oceania Cruises, a luxury cruise line known for its upscale service, fine dining, and global itineraries. Jobs range from onboard roles like hospitality, entertainment, and marine operations to corporate positions in marketing, sales, and logistics. Employees enjoy the opportunity to travel while working in a dynamic, multicultural environment. Positions typically require relevant experience, customer service skills, and the ability to work in a fast-paced setting.

What is the work environment like for staff members aboard Oceania Cruises ships?

Team members aboard Oceania Cruises ships work in a fast-paced, multicultural environment, often collaborating closely with colleagues from diverse backgrounds to deliver exceptional guest experiences. Staff typically work in shifts, covering a variety of roles such as food and beverage service, entertainment, housekeeping, and guest relations. Adapting to life at sea can be a unique challenge, but the environment fosters strong camaraderie and personal growth. Dedicated training, support systems, and opportunities for advancement are provided, making it an excellent place for motivated individuals to build a career in hospitality.

What are the key skills and qualifications needed to thrive in an Oceania Cruises position?

To thrive in a role with Oceania Cruises, candidates need strong hospitality and customer service experience, often supported by relevant qualifications such as a diploma in hospitality or tourism management. Familiarity with point-of-sale systems, reservation software, and safety training certifications like STCW is highly valued. Excellent communication, adaptability, and teamwork skills set outstanding employees apart in the dynamic cruise environment. These abilities are critical for ensuring guest satisfaction and maintaining operational excellence throughout each voyage.

More about Oceania Cruises jobs
What cities are hiring for Oceania Cruises jobs? Cities with the most Oceania Cruises job openings:
What are the most commonly searched types of Oceania Cruises jobs? The most popular types of Oceania Cruises jobs are:
What states have the most Oceania Cruises jobs? States with the most job openings for Oceania Cruises jobs include:
What job categories do people searching Oceania Cruises jobs look for? The top searched job categories for Oceania Cruises jobs are:
Oceania Cruises jobs near you
Infographic showing various Oceania Cruises job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Cruise Specialist

Norwegian Cruise Line Holdings Ltd

Miami, FL • On-site

Full-time

Re-posted 23 days ago

Job description

APPLY ONLINE
If you're interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.
JOB SUMMARY:
  • Assist travel partners and direct guests with all aspects related to individual and group cruise reservations; including sharing product information, reserving cruises, and advising of sales promotions, while meeting Oceania Cruises service delivery expectations..

POSITION RESPONSIBILITIES:
  • Efficiently handle telephone inquiries from Oceania Cruises guests, including travel partners and direct guests.
  • Provide superior customer service and product knowledge to all Oceania Cruises guests.
  • Effectively employ sales techniques, customer service, and product knowledge expertise as a means to increase sales revenue and provide complete customer satisfaction.
  • Provide consistent consultative telephone support to travel partners and direct guests in a positive, knowledgeable, and professional manner.
  • Assist and support other departments and fellow team members in reaching Oceania Cruises service, productivity, quality, and revenue goals.
  • Follow-up on available leads and ultimately close all potential sales opportunities.
  • Help with projects as requested by the Call Center management team.
  • Participate in organized and self-study training sessions, including weekly briefings, to continuously improve knowledge base and sales performance.
  • Perform other job related functions as assigned..

EDUCATION:
  • High school diploma or equivalent

EXPERIENCE:
  • 0-2 years call center or related travel industry experience.
  • Working knowledge of reservation system within a call center environment preferred..

KNOWLEDGE & SKILLS:
  • Practical understanding of applicable cruise product, policies and procedures, in order to reserve new and service existing reservations
  • Strong computer skills, including use of all Microsoft Office products
  • Exhibit positive pleasant and courteous behavior, as expected within the Quality assurance practices while engaging internal and external customers
  • Interpersonal skills to engage all levels within the organization and external customers
  • This is to be carried out in person, over the phone or via Microsoft email or instant messaging
  • Ability to deliver the level of customer service required to achieve a positive customer experience
  • Ability to remain focused during every customer engagement to heighten the level of overall accuracy and customer satisfaction
  • Demonstrate an ongoing effort to secure reservations by requesting to reserve a new booking on all rate quotes
  • Maximize revenue opportunities by offering additional products
  • Ability to utilize verbal and written communication skills to communicate with internal and external customers
  • This includes sending and responding to email via Microsoft Outlook
  • Within reasonable accommodation, ability to view and read PC monitor, training and reference material, as well as operate keyboard and PC mouse
  • Within reasonable accommodation, ability to remain seated for extended period of time, to be determined by length of scheduled shift
  • Flexible with working any schedule, including late shifts and weekends

EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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