Observability Datadog Jobs (NOW HIRING)

The Team: The IT Operations team at S&P Dow Jones Indices owns and operates the Production systems that power S&P DJI's global index platforms. Our focus is reliability, visibility, and operational excellence, ensuring critical market-facing services remain available, observable, and resilient.

Responsibilities and Impact:

This role sits at the intersection of Site Reliability Engineering and Observability, focused on the hands-on implementation and operation of enterprise telemetry platforms. The position supports application, infrastructure, and production support teams by ensuring systems are well-instrumented, observable, and diagnosable in Production environments.

We are seeking a hands-on Observability Engineer with strong experience using Datadog and modern telemetry tools. This is not a general DevOps or platform engineering role; it is a tool-focused position responsible for implementing, operating, and continuously improving observability across applications, databases, and infrastructure within an established SRE framework.

Own and evolve end-to-end observability using Datadog:

• APM, Distributed Tracing, DBM
• Log ingestion, parsing, pipelines, and correlation
• Synthetic monitoring, RUM (where applicable)
• AI-driven alerting, Watchdog, and anomaly detection

Design and enforce monitoring standards:

• Alert quality, signal-to-noise reduction
• Golden signals, SLO/SLA-aligned monitoring
• Consistent tagging, naming, and telemetry hygiene

Serve as the primary Datadog platform specialist:

• Dashboards, monitors, service catalog, integrations
• Cost visibility and optimization of logs/APM/DBM usage
• Enablement and onboarding of application teams

Support production incident response:

• Use Datadog, Splunk, and logs to triage incidents
• Lead or support root-cause analysis and post-incident reviews
• Improve observability gaps identified during incidents
• Integrate telemetry with other ITSM tools such as ServiceNow & PagerDuty to support incident and change workflows.

Partner with engineering teams to:

• Improve instrumentation (APM, custom metrics, logs)
• Adopt OpenTelemetry where appropriate
• Validate observability during releases and changes
• Participate in DR testing, operational readiness reviews, and continuous improvement of SRE/IT Ops practices.

Compensation/Benefits Information: (This section is only applicable to US candidates)

S&P Global states that the anticipated base salary range for this position is $90,000 to $122,000. Final base salary for this role will be based on the individual's geographic location, as well as experience level, skill set, training, licenses and certifications.

In addition to base compensation, this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan.

This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here.

What We're Looking For:

Basic Required Qualifications:

• 4+ years of experience in Observability, SRE, or Production Operations roles
• Strong, hands-on Datadog experience: APM, logs, DBM, dashboards, monitors, integrations
• Experience working with telemetry concepts: Metrics, logs, traces, log correlation, distributed tracing
• Working knowledge of AWS environments (EC2, ECS, RDS, S3, DynamoDB etc)
• Ability to read and reason about application code (Java and/or Python) to support instrumentation, troubleshooting, and telemetry design (this is not a feature-development role).
• Experience integrating monitoring tools with PagerDuty and ServiceNow
• Strong troubleshooting, documentation, and communication skills

Additional Preferred Qualifications:

• Datadog certifications (APM, Logs, Fundamentals)
• Exposure to Splunk, ELK, Dynatrace, or similar tools
• Experience with OpenTelemetry (instrumentation or collectors)
• Familiarity with CI/CD pipelines and containerized workloads
• Experience supporting mission-critical, high-availability systems
• Financial services, index, or data-platform experience

Location:
This role can be hybrid 2-3 days a week at most of our U.S. based offices and is a requirement of the position.

About S&P Global Dow Jones Indices

At S&P Dow Jones Indices, we provide iconic and innovative index solutions backed by unparalleled expertise across the asset-class spectrum. By bringing transparency to the global capital markets, we empower investors everywhere to make decisions with conviction. We're the largest global resource for index-based concepts, data and research, and home to iconic financial market indicators, such as the S&P 500 and the Dow Jones Industrial Average. More assets are invested in products based upon our indices than any other index provider in the world. With over USD 7.4 trillion in passively managed assets linked to our indices and over USD 11.3 trillion benchmarked to our indices, our solutions are widely considered indispensable in tracking market performance, evaluating portfolios and developing investment strategies.

S&P Dow Jones Indices is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit www.spglobal.com/spdji.

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to:EEO.Compliance@spglobal.comand your request will be forwarded to the appropriate person.
US Candidates Only:The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdfdescribes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

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