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Nvidia Customer Success Jobs (NOW HIRING)

Domino Data Lab

Enterprise Customer Success Manager

Backed by Sequoia Capital, Coatue Management, NVIDIA, Snowflake and other leading investors, we ... As a Customer Success Manager (CSM) at Domino, you will be responsible for maintaining and growing ...

TensorWave

Head of Customer Experience

Las Vegas, NV · On-site

Build, mentor, and scale a high-performing organization of technical customer success managers and ... Hands-on experience with GPU computing (AMD Instinct, NVIDIA A100/H100) and understanding of AI/ML ...

TensorWave

Head of Customer Experience

Las Vegas, NV · On-site

Build, mentor, and scale a high-performing organization of technical customer success managers and ... Hands-on experience with GPU computing (AMD Instinct, NVIDIA A100/H100) and understanding of AI/ML ...

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All JobsNvidia Customer Success Jobs

Nvidia Customer Success information

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$32.5K

$83.1K

$140K

How much do nvidia customer success jobs pay per year?

As of Jun 9, 2026, the average yearly pay for nvidia customer success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

How does a typical day look for an Nvidia Customer Success team member, and what are their main responsibilities?

As an Nvidia Customer Success team member, your day typically involves guiding customers through onboarding, addressing technical or usage questions, and ensuring clients derive maximum value from Nvidia’s products and solutions. You’ll collaborate closely with sales, engineering, and support teams to resolve issues and proactively identify opportunities for customer growth and satisfaction. Regular check-ins, troubleshooting, and reporting on customer feedback are also core parts of the role. This position requires strong communication skills and a genuine interest in building long-term customer relationships.

What is an Nvidia Customer Success role?

An Nvidia Customer Success role focuses on ensuring customers achieve their desired outcomes while using Nvidia's products and services. Professionals in this position work closely with clients to provide onboarding, training, ongoing support, and issue resolution. They also gather customer feedback to improve products and help foster loyalty and satisfaction. By proactively addressing client needs and challenges, Customer Success Managers help drive adoption, retention, and long-term partnerships.

What is the difference between Nvidia Customer Success vs Nvidia Technical Support Specialist?

AspectNvidia Customer SuccessNvidia Technical Support Specialist
Primary FocusCustomer retention, onboarding, and ensuring product adoptionTechnical troubleshooting, issue resolution, and product support
Required SkillsCustomer relationship management, communication, product knowledgeTechnical knowledge, problem-solving, troubleshooting skills
Work EnvironmentCustomer-facing, account management, collaboration with sales and support teamsTechnical support centers, direct interaction with customers for issue resolution
CertificationsOften requires knowledge of Nvidia products, customer service certificationsTechnical certifications related to hardware, software, or networking

In summary, Nvidia Customer Success focuses on building strong customer relationships and ensuring product adoption, while Nvidia Technical Support Specialists handle technical issues and troubleshooting. Both roles require product knowledge but differ in their primary responsibilities and skill sets.

What are the key skills and qualifications needed to thrive as an Nvidia Customer Success professional, and why are they important?

To thrive as an Nvidia Customer Success professional, you need a strong understanding of technology solutions, customer relationship management, and problem-solving, usually supported by experience in technical account management or a related field. Familiarity with CRM platforms (such as Salesforce), Nvidia's product suite, and cloud or AI technologies is typically required, along with any relevant technical certifications. Outstanding communication, empathy, and project management skills help you build trust with clients and navigate complex issues. These competencies are crucial for delivering value, ensuring customer satisfaction, and driving long-term adoption of Nvidia solutions.
Infographic showing various Nvidia Customer Success job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Executive (Philadelphia, PA)

Hippocratic AI

Philadelphia, PA • On-site

Full-time

Posted 21 days ago

Job description

About Us
Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We have trained our own LLMs as part of our Polaris constellation, resulting in a system with over 99.9% accuracy.
Why Join Our Team
Reinvent healthcare with AI that puts safety first. We're building the world's first healthcare‑only, safety‑focused LLM - a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation.
Work with the people shaping the future. Hippocratic AI was co‑founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA.
Backed by the world's leading healthcare and AI investors. We recently raised a $126M Series C at a $3.5B valuation, led by Avenir Growth, bringing total funding to $404M with participation from CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children's, WellSpan Health, John Doerr, Rick Klausner, and others.
Build alongside the best in healthcare and AI. Join experts who've spent their careers improving care, advancing science, and building world‑changing technologies - ensuring our platform is powerful, trusted, and truly transformative.
About the Role
Hippocratic AI is seeking a Customer Success Executive with health systems experience to serve as an embedded partner within client healthcare systems. This role is designed for professionals who thrive in onsite, high-touch implementation environments, similar to forward-deployed teams at top consulting firms.
As Customer Success Executive, you will be physically present at client sites every week, working alongside clinical, operational, and IT leaders to implement, operationalize, and scale Hippocratic AI's solutions. You will own post-sale execution - ensuring measurable outcomes, strong adoption, and durable change in real-world clinical environments.
This role partners closely with the Customer Success Director and acts as the tip of the spear for HippocraticAI within assigned health systems.
What You'll Do
  • Serve as the dedicated customer success lead for a key client, building strong relationships and driving outcomes through regular onsite collaboration.
  • Own post-sale delivery: workflow discovery, solution configuration, rollout, and adoption across nursing and clinical operations.
  • Build and maintain strong relationships with healthcare staff, operational leaders, executives, and IT teams, acting as a trusted advisor and execution partner..
  • Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes.
  • Train nursing teams and other healthcare staff on the effective use of Hippocratic AI solutions, ensuring ongoing adoption and measurable, sustained success.
  • Identify opportunities to improve workflows and patient care outcomes using AI tools, particularly in bedside care and broader healthcare operations.
  • Manage day-to-day client relationships, ensuring seamless communication and addressing operational concerns.
  • Collaborate with internal teams such as product, sales, and engineering to relay client feedback, influence roadmap priorities, and improve user experiences.
  • Establish and track metrics to measure success, including patient care outcomes, team adoption rates, and operational efficiencies-present results to client and internal stakeholders.
  • Collaborate with client leadership teams to share best practices from AI implementation, including presenting at conferences/webinars on the impact of AI in Nursing and Health System Operations.
  • This is an onsite role based in Philadelphia, PA, with five days per week at the client site and occasional travel to Hippocratic AI headquarters (Palo Alto, CA) for strategic planning and team sessions.

What You Bring
Must-Have:
  • Bachelor's degree from an accredited university is required.
  • 5+ years of health systems experience, including customer success, account management, or project management.
  • Experience leading complex, onsite implementations in clinical or operational healthcare environments.
  • Exceptional relationship-building skills across an organization, from front-line staff to executives.
  • Strong understanding of the healthcare industry, specifically clinical workflows and healthcare regulatory requirements.
  • Experience working with cross-functional teams in a fast-paced startup environment.
  • Strong project management skills with the ability to manage multiple workstreams onsite.
  • Comfortable operating autonomously in a client-embedded role.
  • Ability to satisfy client-specific credentialing requirements, including drug screening and proof of required vaccinations or immunizations, as mandated by the healthcare facilities where you will be deployed.

Nice-to-Have:
  • Experience deploying or scaling technology (AI, digital health, or enterprise SaaS) in healthcare settings.
  • Advanced knowledge of healthcare workflows and compliance standards.
  • Background in healthcare consulting, transformation initiatives, or system-wide implementations.
  • Experience presenting outcomes and best practices at conferences or executive forums.

Compensation
Starting total compensation for this role is $200,000, which includes base salary, performance bonus, and our In-Residence Bonus for candidates who commit to 5 days onsite at customer locations per week for 12 months.
Join us and help build the future of safe, life-changing AI in healthcare. There's never been a more exciting moment to make an impact.
Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process.

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