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Nvidia Customer Success Jobs (NOW HIRING)

Adaptive Security

Customer Success Associate

New York, NY · On-site

$90K - $100K/yr

The round marked NVIDIA's first AI cybersecurity investment. Adaptive was founded by Brian Long and ... The Customer Success Associate role is a foundational role with the autonomy to define and shape ...

Data Direct Networks

NVIDIA Partner Marketing Manager

CA · Remote

... NVIDIA DDN is the global leader in AI and multi-cloud data management at scale. Our cutting-edge ... Our success is driven by our unwavering commitment to innovation, customer-centricity, and a team ...

Nvidia

Director, Solutions Architect

Santa Clara, CA · On-site

... partner and customer success operations. This is your opportunity to work with world-class ... Develop a framework to measure and drive the readiness success of NVIDIA's OEM, NCP and CSP ...

Data Direct Networks

NVIDIA Partner Marketing Manager

CA · Remote

... NVIDIA DDN is the global leader in AI and multi-cloud data management at scale. Our cutting-edge ... Our success is driven by our unwavering commitment to innovation, customer-centricity, and a team ...

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All JobsNvidia Customer Success Jobs

Nvidia Customer Success information

See salary details

$32.5K

$83.1K

$140K

How much do nvidia customer success jobs pay per year?

As of Jun 9, 2026, the average yearly pay for nvidia customer success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

How does a typical day look for an Nvidia Customer Success team member, and what are their main responsibilities?

As an Nvidia Customer Success team member, your day typically involves guiding customers through onboarding, addressing technical or usage questions, and ensuring clients derive maximum value from Nvidia’s products and solutions. You’ll collaborate closely with sales, engineering, and support teams to resolve issues and proactively identify opportunities for customer growth and satisfaction. Regular check-ins, troubleshooting, and reporting on customer feedback are also core parts of the role. This position requires strong communication skills and a genuine interest in building long-term customer relationships.

What is an Nvidia Customer Success role?

An Nvidia Customer Success role focuses on ensuring customers achieve their desired outcomes while using Nvidia's products and services. Professionals in this position work closely with clients to provide onboarding, training, ongoing support, and issue resolution. They also gather customer feedback to improve products and help foster loyalty and satisfaction. By proactively addressing client needs and challenges, Customer Success Managers help drive adoption, retention, and long-term partnerships.

What is the difference between Nvidia Customer Success vs Nvidia Technical Support Specialist?

AspectNvidia Customer SuccessNvidia Technical Support Specialist
Primary FocusCustomer retention, onboarding, and ensuring product adoptionTechnical troubleshooting, issue resolution, and product support
Required SkillsCustomer relationship management, communication, product knowledgeTechnical knowledge, problem-solving, troubleshooting skills
Work EnvironmentCustomer-facing, account management, collaboration with sales and support teamsTechnical support centers, direct interaction with customers for issue resolution
CertificationsOften requires knowledge of Nvidia products, customer service certificationsTechnical certifications related to hardware, software, or networking

In summary, Nvidia Customer Success focuses on building strong customer relationships and ensuring product adoption, while Nvidia Technical Support Specialists handle technical issues and troubleshooting. Both roles require product knowledge but differ in their primary responsibilities and skill sets.

What are the key skills and qualifications needed to thrive as an Nvidia Customer Success professional, and why are they important?

To thrive as an Nvidia Customer Success professional, you need a strong understanding of technology solutions, customer relationship management, and problem-solving, usually supported by experience in technical account management or a related field. Familiarity with CRM platforms (such as Salesforce), Nvidia's product suite, and cloud or AI technologies is typically required, along with any relevant technical certifications. Outstanding communication, empathy, and project management skills help you build trust with clients and navigate complex issues. These competencies are crucial for delivering value, ensuring customer satisfaction, and driving long-term adoption of Nvidia solutions.
Infographic showing various Nvidia Customer Success job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Associate

Adaptive Security Corporation

Manhattan, NY

Other

Posted 18 days ago

Job description

Customer Success Associate

Adaptive is a cybersecurity startup on a mission to stop AI-powered cyberattacks. In December 2025, the company announced an $81M Series B led by NVIDIA and Bain Capital Ventures, with participation from Capital One Ventures, Citi Ventures, and continued support from Andreessen Horowitz (a16z), the OpenAI Startup Fund, and Abstract Ventures. The round marked NVIDIA's first AI cybersecurity investment.

Adaptive was founded by Brian Long and Andrew Jones, repeat entrepreneurs who have built and scaled category-defining companies. Brian and Andrew previously co-founded Attentive, which grew to more than $500M in annual revenue and a $10B+ valuation, and TapCommerce, which was acquired by Twitter. Together, they bring deep experience building high-growth, product-led businesses at massive scale as Adaptive builds the security layer for the AI era.

Trusted by leading banks, technology companies, and healthcare organizations, Adaptive protects teams from emerging threats like deepfakes, smishing, and AI-powered voice scams. With rapid enterprise adoption and a $200B+ market ahead, the company is just getting started.

The Role

We are growing our Customer Success team based out of our NYC office. The Customer Success Associate role is a foundational role with the autonomy to define and shape our customer onboarding and support processes from the ground up. You will act as the first line of defense for our clients—owning all aspects of implementation, onboarding, and technical support. As the "face of the product", you will ensure customers see immediate and lasting value from our platform. You'll partner directly with leadership and Engineering to rapidly troubleshoot issues, relay product feedback, and identify areas for improvement—ensuring a world-class experience for our users. This is an opportunity to make a significant impact, influence how we scale, and grow your career alongside a fast-moving, well-funded startup.

Responsibilities
  • Own all aspects of customer implementation, onboarding, and support.
  • Conduct kick-off calls with new customers to ensure a successful setup and clear expectations.
  • Act as the first responder for customer-reported issues, providing prompt troubleshooting and ensuring timely resolutions.
  • Proactively monitor support channels (email, chat, etc.) and respond efficiently to customer inquiries.
  • Collaborate with Engineering to escalate and resolve complex incidents, surfacing broader product or platform health concerns as needed.
  • Partner with internal teams (Product, Design, Leadership) to continuously improve the customer experience, tools, and processes.
  • Act as the voice of the customer, providing product feedback and identifying gaps or new feature opportunities.
  • Strive to exceed customer expectations in response quality, timeliness, and overall satisfaction, ensuring customers achieve ongoing success with our platform.
Qualifications
  • 1-2 years of client facing work experience, ideally at a SaaS company (bonus points for direct Customer Success, Implementation, or Client Support experience)
  • Strong troubleshooting and problem-solving skills
  • Excellent written and verbal communication skills and a customer-first mindset.
  • Demonstrated ability to multitask, prioritize, and thrive in a fast-paced startup environment.
  • A growth mindset and willingness to learn rapidly—both from customer interactions and from working closely with engineers and product managers.
Compensation & Benefits
  • Competitive compensation and a fantastic office atmosphere.
  • Premium healthcare and wellness benefits.
  • Catered lunch in the NYC office, Monday - Friday

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